INTERNATIONAL FREIGHT FORWARDING OPERATOR M/F

	INTERNATIONAL FREIGHT FORWARDING OPERATOR M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

The overall purpose of the role is to provide quality customer service and facilitate clearance of Clients cargo. The key deliverables will be:-

1.Handle the day-to- day operational relationship with the Client
1.1 Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
1.2 Request for missing documentation and more detailed instructions if necessary from the Client.
1.3 Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)

2.Manage the file processing
2.1 Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
2.2 Receive and open operation files on a daily basis.
2.3 Share shipment status with Clients on a daily basis.
2.4 Mitigate disputes on behalf of Clients i.e draft KPA waiver letters on additional charges
2.5 Share loading pre-alerts on a daily basis
2.6 Share TEU projection with the transport team every month
2.7 Update way in real time.
2.8 Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice.
2.9 Avail all files with disputes/issues to the immediate supervisor for action.

3.0 Alert/Inform Management
3.1 Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

 

Profile

1. Diploma in Clearing and Forwarding
2. East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
3.Knowledge of Single Customs Territory
4. Three (3) years experience in a busy Logistics Company