FREIGHT FORWARDING OPERATIONS M/F

	FREIGHT FORWARDING OPERATIONS M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

In our Sea Exports Department and reporting to the IFF Operation Supervisor -General Cargo
The successful applicant will be responsible for the following key result areas: -

1. Handle day-to- day operational relationship with the client
• Receive the orders from Clients.
•Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress in real time.
• Proactively resolve Client queries.

2. Manage the file processing
• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
• Process export documentation for shipments
• Book cargo with shipping lines
• Organize transport for delivery of containers for stuffing /POR
• Follow up with shipping lines on the arrival of vessels
• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
• Update the system
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file


3. Alert/Inform Management
• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

 

Profile

1. Diploma in Clearing and Forwarding.
2. East Africa Freight Forwarding Practicing Certificate will be an added advantage.
3. 2 years' experience in C & F.