CUSTOMER SERVICE REPRESENTATIVE M/F

	CUSTOMER SERVICE REPRESENTATIVE M/F

General informations

About Mombasa Container Terminal 


Are you ready to be part of a dynamic team at East Africa's leading container handling facility?
Mombasa Container Terminal (MCT), a key subsidiary of Africa Global Logistics (AGL), is strategically 
located at the Port of Mombasa, Kenya, serving as a vital gateway for international trade across the region. 
Our operations facilitate the seamless flow of imports and exports for Kenya and neighbouring countries, 
including Uganda, Rwanda, Burundi, South Sudan, parts of Tanzania, and the Democratic Republic of 
Congo.
At MCT, we are committed to driving regional economic growth by delivering reliable, efficient, and 
sustainable logistics solutions. We leverage technology and the expertise of our dedicated teams to 
optimize supply chains and exceed client expectations. 

We are looking for passionate professionals to join us in shaping the future of logistics in East Africa.

Job description

Mission Description                      

The role supports smooth cargo operations, maintains strong client relations, and ensures compliance with relevant procedures and systems

1. Cargo Documentation & Reporting
• Prepare and submit daily reports on container status, cargo documentation, and shipment progress to management.
• Ensure timely provision of documentation to the manifest and documentation teams to facilitate lodging and cargo transfers.
• Maintain schedules and reports for empty containers, coordinating with stakeholders to ensure timely return to depots.
2. Shipment Tracking & Operations Support
• Track shipments and verify manifest numbers in ICMS and/or with shipping lines.
• Monitor vessel schedules (arrival, berthing, departure) and share updates with internal teams.
• Provide daily status updates to shipping lines on container receipts and exits at the CFS.
3. Client Service & Relationship Management
• Provide clients with timely updates on consignment status, including vessel arrival, discharge, and exit schedules.
• Guide existing and potential clients on cargo handling procedures to encourage use of the CFS.
• Follow up with clients to maintain and grow business relationships.
• Respond promptly and professionally to client queries, ensuring issues are resolved efficiently.
4. Complaint & Issue Resolution
• Record, track, and address client complaints or concerns, escalating where necessary.
• Log and address operational issues raised by internal teams.
5. Administration & Compliance
• Maintain a log of vehicles authorized to work at the facility.
• Ensure adherence to company procedures and compliance requirements in all customer service activities.
Perform any other duties as assigned by management.

 

Profile

1.Diploma in Clearing & Forwarding ·
2.Knowledge of ICMS/KWATOS is an added advantage ·
3.Minimum 2 years of relevant experience in shipping, clearing & forwarding, or logistics