Credit Controller Supervisor M/F

	Credit Controller Supervisor M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

MAIN MISSION

The Credit Controller Supervisor will lead the credit control and accounts receivable function within the finance team. You will ensure efficient management of customer credit, timely collections, mitigation of credit risk, and support strong cash flow performance. This role includes supervising credit control staff, driving process improvements, and partnering with commercial teams to resolve payment disputes and overdue accounts.

MAIN TASKS AND RESPONSIBILITIES DETAILS

Credit Management & Collections

Supervise and coordinate the credit control team to achieve collection and credit performance targets.

Review customer accounts and ensure invoices are collected within agreed payment terms.

Monitor aged receivables and undertake proactive strategies to reduce outstanding balances.

Approve credit limits and changes within delegated authority, based on financial assessments and risk criteria.

Risk & Compliance

Assess customer financial risk and make recommendations on credit decisions.

Ensure adherence to internal credit policies and compliance with company standards and local regulations.

Escalate high-risk accounts or escalating defaults to senior finance leadership.

Team Leadership & Development

Mentor, train and support junior credit control officers in best practices.

Conduct regular performance reviews and provide coaching to improve productivity.

Develop standard operating procedures and promote consistent practices.

Reporting & Stakeholder Management

Prepare periodic reports on receivables, days sales outstanding (DSO), and collection KPIs for management.

Collaborate with sales, operations, and service teams to resolve billing disputes and clarify invoice issues.

Partner with treasury and finance teams for accurate cash flow forecasting.

 

Profile

QUALIFICATION, COMPETENCE AND SKILLS

Required Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related discipline.

Proven experience in credit control, collections, or accounts receivable functions — preferably within logistics, freight, or related service industries.

Supervisory or team leadership experience is strongly preferred.

Knowledge of credit risk analysis, credit scoring models, and receivables management.

Proficient with financial systems and MS Excel; experience with ERP/finance software an advantage.

Skills & Competencies

Strong leadership, coaching, and team development skills

Excellent communication and negotiation skills with customers and internal teams

High attention to detail with strong analytical and problem-solving abilities

Ability to prioritize & work under pressure to meet deadlines

Fluency in English; Kinyarwanda and French are a plus