Commercial Manager - Malawi

Commercial Manager - Malawi

General Information

  AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, sea and rail) in Africa.
The company is now part of the MSC Group, a leader in maritime transport and logistics. With expertise developed over more than a century and more than 23,000 employees in 49 countries, including 3,000 in Cameroon, AGL provides its African and global customers with comprehensive, customised and innovative logistics solutions, with the ambition of making a lasting contribution to Africa's transformation.
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Would you like to make an impact in a company that puts Africa at the heart of its projects?

Join AGL, the benchmark multimodal logistics operator on the African continent!

Job description

Mission description

Job Purpose:
This individual will be responsible for formulating and executing business strategies, overseeing sales and marketing efforts, establishing and maintaining key relationships, and ensuring the profitability and growth of the company

Job Function:
Strategic Leadership:
• Lead the commercial strategy for the company's operations in Malawi, aligning it with overall business objectives.
• Develop and implement commercial plans to drive market expansion and revenue growth.
Business Development:
• Identify new business opportunities, partnerships, and customer segments to increase market share.
• Build and maintain strong relationships with key clients, stakeholders, and business partners.
• Monitor market trends, customer needs, and competitor activities to anticipate challenges and opportunities.
Sales and Marketing:
• Oversee and optimize the sales and marketing functions to achieve revenue targets.
• Develop pricing strategies and promotional campaigns in line with market demand and business goals.
• Ensure effective sales channels and distribution networks are in place and functioning efficiently.
Financial Management:
• Work closely with the finance team to ensure the commercial department operates within budget.
• Monitor and report on financial performance, implementing corrective actions as needed to achieve profitability.
Team Leadership & Development:
• Manage and mentor a team of commercial staff, setting clear objectives and performance targets.
• Conduct training and development programs to enhance team capabilities and productivity.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

 

Profile

Customer Experience & Satisfaction:
• Ensure the company delivers exceptional customer service and satisfaction across all touchpoints.
• Resolve any customer issues and complaints in a timely and professional manner.
• Regularly review customer feedback and use insights to improve services and products.
Regulatory Compliance & Risk Management:
• Ensure all commercial activities comply with local laws, regulations, and company policies.
• Identify and manage risks related to business operations, including market risks, legal risks, and financial risks.

Key Attributes:
• Strong analytical and problem-solving abilities.
• High level of professionalism and integrity.
• Results-oriented with a drive for achieving targets and KPIs.
• Ability to adapt to changing market conditions and business environments.
• Excellent interpersonal skills, with the ability to influence and negotiate effectively.

Minimum Education and Experience Requirements:

• Bachelor's degree in business administration, Marketing, Finance, or a related field (MBA preferred).
• Excellent leadership, negotiation, and communication skills.
• Financial management experience, including budgeting, forecasting, and P&L management.
• Proven track record of driving business growth and achieving sales targets.
• In-depth knowledge of the Malawian market and business landscape.
• Ability to work effectively in cross-functional teams.
• Proficiency in Microsoft Office Suite, CRM systems, and other business tools.