COMMERCIAL MANAGER KENYA M/F

	COMMERCIAL MANAGER KENYA M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

The purpose of this role is to oversee the sales activities to enable the department to secure business for the company through sales and marketing activities backed up by an aggressive strategy.
1. Marketing Intelligence
1.1 Carry out regular market surveys with the help of Marketing team
1.2 Identify and communicate market changes, key competitor's strategies and industry trends to country, regional and corporate teams
1.3 Analyse the market's attractiveness and competitive situation, with the main aim of achieving growth and profitability.
1.4 Analyse our strengths and weaknesses as compared to the competitors
1.5 Provide reliable statistics, analyses and action plans to increase AGL. 2.Transport & Logistics market share.
2.1 Develop CTO Super User Skills to extract monthly reporting. Sales pipeline as well as train other users.
2.2 Lead & Drive Customer Satisfaction Survey process to develop bespoke solutions

3.0 Sales activity
3.1 Define, propose and lead the execution of the Commercial strategy to develop business in all activities (Logistics solutions, Forwarding, Clearing, Transit and Supply Chain)
3.2 Review, adapt and/or amend strategy according to market challenges and business profitability.
3.3 Identify target clients and lead the selling process
3.4 Elaborate action plans to enhance our competitiveness, in terms of organization, service, quality, pricing.
3.5 Work with operations and the various support Departments to provide appropriate solutions to customers.
3.6 Provide active guidance and support in tenders, reviews and any other Africa Global Logistics – Customer activity deemed strategic and relevant to the development.
3.7Manage the Quotations activity, monitor and improve the related performance (hit rate, response time...)
3.8 Build strong external and internal business relationships and network with key players.
4.0 Commercial team management
4.1 Manage the commercial team to ensure quantitative and qualitative targets are met
4.2 Measure the performance of the commercial team through appropriate metrics
4.3 Identify commercial performance gaps and put corrective actions in place
4.4Train the commercial team to improve their knowledge and performance.
4.5 Update personal knowledge and technical expertise.

5.0 Accounts Management
5.1 Monitor and report profitability analysis on accounts
5.2 Participate in debt recovery actions
5.3 Monitor customer's satisfaction issues
5.4 Attend the monthly/quarterly KPIs reviews with the Key Accounts
5.5 Escalate opportunities with regional/global impact to regional/corporate sales teams
5.6Provide input and support for regional/global RFQs and/or for regional/global customers.
5.7 Monitor contract compliance and for regional/global accounts proactively escalate non- compliance issues to regional/corporate sales teams.
5.8 Provide monthly reporting on-time and within the agreed framework.

 

Profile

1. University degree in Business and/or Engineering
2. Knowledge of Logistics-Clearing and Forwarding
3. At least 5 years' experience in a business development function in the Forwarding, Logistics, Supply Chain or Services industry.
4. Ability to translate operational concepts into business solutions
5. Already in relation with key market stakeholders