AIRFREIGHT EXPORTS SUPERVISOR M/F

	AIRFREIGHT EXPORTS SUPERVISOR M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

To coordinate and supervise end-to-end airfreight export operations, ensuring timely shipment execution, compliance, cost control, and customer satisfaction.

A. Export Operations Management
• Organize bookings and notification of shipments with the airlines
• Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
• Allocate files to team members and ensure adherence to operational timelines.
• Liaise with airlines, ground handlers, and transport providers and co-ordinate collection of export goods.
• Ensure all export documents have been received
• Ensure accurate and timely cargo delivery to airport.
• Prepare accurate and competitive quotations to Clients
B. Documentation & Compliance
• Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
• Ensure compliance with customs regulations, IATA requirements, and client SOPs.
• Verify completeness and accuracy of file documentation before shipment execution.
• Ensure proper update and maintenance of export records
C. Client Service & Communication
• Serve as key contact for export clients regarding shipment status.
• Provide proactive updates and resolve operational issues promptly
• Escalate service disruptions where necessary.
D. Team Supervision
• Supervise and support the export team
• Allocate workload and monitor performance.
• Train and mentor staff on processes and compliance.
E. Cost & Revenue Control
• Ensure shipments are executed in line with approved quotations.
• Validate supplier invoices and client billing accuracy.
• Monitor operational costs and flag deviations.
• Prepare draft invoices and send them to Clients
F. Process & Quality Management
• Ensure strict adherence to SOPs across all export processes.
• Monitor file processing performance end-to-end.
• Identify process gaps and implement improvements.
G. Reporting & KPI Management
• Prepare and submit monthly KPI reports to management.
• Track operational performance, service levels, and efficiency metrics.
• Generate periodic sales returns

 

Profile

• Diploma in Clearing and forwarding/Logistics/ Supply Chain Management
• IATA Dangerous Goods Certification
• 3 years' experience