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2026-10005 - Change Management Officer M/F

Thu, 18 Jun 2026 09:16:05 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
MISSIONS Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center Established in 2025, the AGL Expertise Center Kigali. which includes ASCENS KIGALI, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join ASCENS KIGALI and be part of the team shaping the future of logistics in Africa! JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center Kigali, you will join the Digital Department as a Change Management Assistant. Your mission will be to support change management initiatives and help drive the adoption of digital tools across AGL. As part of the Change team, your main responsibilities will include: Deployment and change management support on digital tools • Contribute to building and deploying the Change strategy across the AGL Group • Create training materials (guides, tutorials, videos, etc.) • Raise awareness and train users on new practices & solutions • Facilitate ambassador and relay communities across digital tools • Monitor new digital trends • Work with support teams to resolve issues and track user requests Internal Communication • Promote Digital Department, IT, and AGL Expertise Center Kigali projects through engaging content (intranet articles, communication videos displayed on office screens, etc.) • Support IT and business teams in creating and distributing internal newsletters Team engagement • Help organize monthly team meetings • Organize events and activities to strengthen team cohesion and collaboration, particularly within the AGL Expertise Center Kigali • Implement team rituals to foster better collaboration

PROFILE EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Communication, Change Management, Digital Transformation, Business Administration, Marketing, Information Systems, or an equivalent field. • Minimum 2 years of experience in change management, digital transformation, training, internal communication, user adoption, or related fields. • Experience in preparing and deploying training materials, communication campaigns, user guides, tutorials, or awareness content. • Previous exposure to multinational, multi-site, or multicultural environments is a strong advantage. TECHNICAL SKILLS REQUIRED • Strong proficiency in creating clear, engaging and user-friendly training materials, communication supports, presentations, tutorials, guides, and videos. • Good understanding of digital tools, collaboration platforms, and user adoption challenges in a corporate environment. • Ability to structure and deliver training sessions, awareness workshops, and change management actions for different user populations. • Familiarity with design and content creation tools such as Canva, Adobe, Figma, PowerPoint, video editing tools, or equivalent solutions. • Ability to monitor digital trends, innovation topics, and emerging technologies such as artificial intelligence. • Good command of Microsoft 365 tools and collaborative working practices. BEHAVORIAL SKILLS REQUIRED • Strong writing, storytelling, and interpersonal skills, with the ability to adapt messages to different audiences. • Excellent communication skills and ability to interact effectively with business teams, IT teams, support teams, and multi-site stakeholders. • Dynamic, curious, proactive, and creative mindset, with a strong interest in digital transformation and innovation. • Customer-oriented mindset and strong sense of service quality, especially when supporting users during change adoption. • Ability to work independently while maintaining strong teamwork and collaboration. • Strong organizational skills, adaptability, and ability to manage several initiatives simultaneously. • Ability to facilitate communities, encourage engagement, and promote collaboration across teams. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Flexibility may be needed to support key deployment phases, communication campaigns, trainings, or team events. • Comfortable working full time at the office (no remote) • Professional English and French are required.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Professionnel

2026-9907 - Responsable Support IT Opérationnel H/F

Mon, 18 May 2026 11:57:29 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDD
Description du poste :
Le Responsable Support IT Opérationnel coordonne l'ensemble des activités du système d'information au sein du Terminal de Kagbelen. Il garantit la disponibilité et la performance des outils informatiques critiques utilisés par les opérations (Terminal, ZMT, EVA) et assure l'interface entre les équipes métiers et l'IT dans une logique d'excellence opérationnelle. Missions principales Supervision et exploitation du système d'information Garantir le bon fonctionnement du SI opérationnel (TOS, systèmes embarqués, Teklogix, radios, scanners, flasheurs, imprimantes, copieurs, Wi-Fi) Assurer une supervision proactive des équipements critiques Planifier et réaliser les maintenances préventives et curatives (points d'accès, onduleurs, etc.) Organiser au moins une bascule annuelle du système OSCAR pour garantir la continuité d'activité Support et gestion des incidents Prendre en charge et traiter les incidents liés aux postes de travail et équipements IT Assurer la gestion et l'optimisation du réseau Wi-Fi (infrastructure Altai Care) Maintenir un haut niveau de disponibilité des équipements d'exploitation Administration et gestion des accès Créer, modifier et supprimer les comptes utilisateurs sur le serveur OSCAR Assurer la sauvegarde quotidienne des données Veiller à l'application des politiques de sécurité du SI Coordination et interface Servir de point focal entre les opérations du terminal et l'équipe IT centrale Superviser les prestataires dans le respect des normes HSE Participer aux projets IT et groupes de travail Gestion documentaire et conformité Maintenir à jour l'inventaire des équipements (Teklogix, radios, points d'accès, etc.) Documenter les procédures, guides utilisateurs et rapports d'incidents Veiller à la sécurité des locaux techniques en collaboration avec le HSE Objectifs spécifiques Former et sensibiliser les utilisateurs aux bonnes pratiques de sécurité Assurer le respect des chartes informatiques (utilisateurs et administrateurs)

Formation Bac +3 minimum en Informatique de Gestion ou équivalent Compétences techniques Maîtrise des environnements Windows, Linux et Microsoft Office Bonne connaissance des réseaux (LAN/WAN, TCP/IP, Wi-Fi, proxy, HTTP) Connaissance des environnements IBM i (AS400) et serveurs Windows Compétences en installation et dépannage des équipements réseaux et Wi-Fi Connaissance des équipements radio (VHF/UHF) Anglais technique professionnel Expérience Minimum 4 ans en administration réseaux et support utilisateur Qualités personnelles Rigueur et sens de l'organisation Intégrité et professionnalisme Capacité à travailler sous pression et gérer les priorités Bonnes compétences en communication Ponctualité et esprit d'équipe
Niveau d'études min. requis : Licence ou équivalent

2026-9845 - Dynamics 365 Developer M/F

Thu, 30 Apr 2026 08:14:17 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION A Dynamics 365 Developer is responsible for designing, developing, customizing, and integrating solutions within the Microsoft Dynamics 365 ecosystem (Customer Engagement, Finance & Operations, Power Platform). Their role bridges business needs and technical implementation, ensuring the system is adapted to the organization's processes. Custom development: o Build C# plugins, custom workflow activities, and actions. o Create JavaScript customizations for forms, events, and UI logic. o Develop custom components, libraries, or extensions using .NET. o Implement custom connectors & Azure Functions for extended logic. Configuration & Customization: o Customize entities, forms, views, business rules, dashboards, and model-driven apps. o Implement business process flows, security roles, and solution layers. o Configure modules within Dynamics 365 based on functional requirements. Power Platform Development: o Build Canvas Apps and Model Driven Apps. o Design and automate workflows using Power Automate. o Utilize Dataverse tables and relationships. System Integration: o Integrate Dynamics 365 with other corporate systems using: REST APIs / SOAP services, Azure and Logic Apps / Service Bus , Azure Functions. o Build and maintain middleware and data synchronization pipelines. Technical Design & Architecture: o Translate business requirements into technical specifications. o Produce documentation: solution design, sequence diagrams, ERDs, data flows. o Ensure solutions follow Microsoft best practices and scalable architecture. Testing & Deployment: o Write and perform unit tests, integration tests, and system validation. o Package and deploy solutions using Azure DevOps CI/CD pipelines. o Troubleshoot production issues and debug plugins, scripts, and workflows. Performance Optimization: o Improve system speed, plugin performance, and query optimization. o Analyze logs and telemetry using Application Insights or traces. Collaboration & Project Work: o Work closely with functional consultants, project managers, and business stakeholders. o Participate in workshops and refinement sessions to understand business needs. o Provide technical advice and alternative solutions. Maintenance & Support: o Investigate and resolve user issues. o Apply Microsoft platform updates. o Monitor integrations and ensure data consistency. Support production deployments, including application testing and end-to-end validation. Contribute to continuous improvement initiatives related to interface monitoring, process reliability, and automation. Ensure compliance with MIS operational standards, security practices, and service delivery processes

EDUCATION AND EXPERIENCE REQUIREMENTS • Bachelor's or master's degree in computer science, Information technology, Software Engineering, or an equivalent field. • Minimum of 2 years of experience in development on Dynamics 365, Power platform and/ or CRM/ ERP modules • Previous exposure to multinational or multi-site IT environments is a strong advantage. • English required; French is an asset depending on project assignments. TECHNICAL SKILLS REQUIRED • Programming Languages & Frameworks: C# and .NET (for plugins, custom workflow activities, server side logic) JavaScript / TypeScript (client side scripting, form events, UI customization) HTML & ASP.NET (for web resources and custom interfaces). • Dynamics 365 & Dataverse Development: Customization of entities, forms, views, business rules, dashboards C# Plugins, custom workflows, and actions, Dataverse development: tables, relationships, business rules, Experience with Dynamics 365 CRM/CE and ERP modules Power Platform Expertise, Power Apps (Model Driven + Canvas Apps), Power Automate (automating workflows and D365 processes). • Understanding of Common Data Service / Dataverse architecture • Integration & API Skills: Experience with REST / SOAP APIs for external integrations, Knowledge of custom connectors and integration patterns, Use of SSIS for data migration and ETL processes. • Database & Querying Skills: Strong experience with SQL Server, Ability to work with Dataverse APIs and Fetch XML (The query language used in Microsoft Dynamics 365/ Dataverse). • Testing, Debugging & Troubleshooting • Microsoft Cloud Ecosystem Knowledge: Familiarity with Microsoft Cloud Solutions, environments, and admin portals, understanding of environment management in Power Platform, Plugin debugging, JavaScript debugging and performance optimization, Ability to troubleshoot Dynamics 365 and integration issues. BEHAVIORAL SKILLS REQUIRED • Problem-Solving Mindset: Dynamics 365 projects often involve complex functional and technical challenges. A good developer should be able to analyze issues methodically, troubleshoot configuration and integration problems and suggest practical, scalable solutions. • Attention to Detail: Because D365 involves workflows, business rules, automation, and integration, even a small mistake can cause major issues. Strong accuracy and diligence are essential. • Communication Skills: A Dynamics developer interacts regularly with functional consultants, users, testers, and project managers. They must be able to Explain technical concepts in simple terms, capture requirements clearly and provide progress updates efficiently. • Customer-Centric Mindset: As Dynamics 365 is a business application, Developers need to understand the user's perspective, translate business requirements into technical solutions and keep the user experience intuitive. • Adaptability & Continuous Learning: as Microsoft releases regular platform updates,
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Bilingue

2026-9844 - IT Connect Logistics Product Owner RUN M/F

Thu, 30 Apr 2026 08:02:21 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Product Owner - RUN to join the team Connect Logistics. • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the project manager Connect Logistics, you will be responsible for the management and evolution of the product in the operational phase. You will monitor the stability, the performance and the user satisfaction ensuring that incidents, change requests and improvements coming from RUN perimeter are properly prioritized and integrated into the product roadmap. MAIN MISSIONS As a Product Owner - RUN, you will work on the entire processing chain, from the reception of operational data to their delivery to clients. Your missions: Run & backlog management • Oversee the proper operation of the solution and ensure the continuity of service • Maintain a backlog clear and prioritized dedicated to run (fixes, minor evolutions, technical debt) • Coordinate end-to-end incident management with the different support levels and the Front client solution vendor. • Guarantee compliance with service commitments and the quality of support. • Analyze, prioritize incidents and provide Level 3 functional support, including root cause analysis. • Translate operational needs into user stories for the dev teams • Alignment with the PO Build to produce a common roadmap Build+Run realistic • Gather evolution requests coming from Live and track end-to-end change requests (specifications, implementation, tests, validation, communication & hypercare) Continuous improvement of support • Identify the root causes of recurring incidents and propose sustainable solutions • Monitor and analyze KPIs (incident volume, recurrence rate, user satisfaction) • Ensure the upskilling of Level 1 and Level 2 support teams through the documentation of remediation procedures and training. Testing and acceptance processes • Actively participate in testing the enhancements delivered by the Build team. • Propose improvements to the testing strategy and contribute to its documentation. • Independently perform end-to-end testing related to Run changes. Coordination and communication • Act as a point of contact between support, users, transversal solutions' owners and developers • Communicate progress, impacts, and prioritization of run topics to the project team and to all the internal stakeholders • Redirect out-of-scope incidents to the appropriate solutions/support groups

EDUCATION & EXPERIENCE REQUIREMENTS • Master's degree in computer science (engineering school, university, or equivalent). • Proven experience (5 years - after graduation) in Product Ownership or in application management (Run/Build), ideally in environments integrating a bus exchange or middleware solutions. • Strong data-oriented Product Owner / Business Analyst experience: data mapping, data modeling, and ensuring consistency across systems with different data structures. • Solid understanding of data flows and integration mechanisms: exchange structures, control and routing data, and reconciliation logic (ensuring 1:1 data alignment across systems). • Experience in data-driven projects: ability to work across multiple systems, understand data transformations, and bridge functional and technical teams. TECHNICAL SKILLS REQUIRED • Experience in level 3 support: ability to analyze complex incidents and coordinate their resolution with technical teams. • Experience in functional specification (writing user stories, test scenarios, tracking of changes). • Experience in ITIL/ITSM environments: incident, problem, and change management. • Good understanding of integration architectures (bus, API, EDI, orchestrators). • Ability to read and understand technical logs to quickly identify probable causes of incidents. • Knowledge of Azure tools (Azure Service Bus, API Management, etc.) and proficiency in Azure DevOps • Good basics in data exchange formats: JSON, XML, data mapping, etc. • Knowledge of documentation and collaboration tools (Confluence, SharePoint, MS Project, etc.). • Ability to act as an interface between business units and the technical side: simplify technical problems for the business units and translate business needs into clear specifications for developers. • Practical Agile / Scrum. • English fluent • French fluent • Logistics or transport field experienced appreciated BEHAVIORAL SKILLS REQUIREMENTS • Clear communication and summarizing ability. • Rigorous, autonomy and proactivity. • Solution orientation and pragmatism: knowing how to quickly decide between correction, workaround or evolution. • Ability to work in a multidisciplinary team (business, support, dev, infra). • Proactivity and curiosity to increase expertise on flows and anticipate problems. • Enjoy working in a team in an international context. Flexible for occasional travels
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9843 - Digital Transformation Officer M/F

Thu, 30 Apr 2026 07:17:44 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION Digital Transformation Officer is responsible for leading digital transformation initiatives across the organization. This role involves developing and implementing digital strategies to enhance business processes, collaborating with various departments to identify and integrate digital solutions, and ensuring the seamless adoption and usage of new digital tools and technologies. The Digital Transformation Officer will monitor and analyses digital trends to keep the organization competitive, train and support staff on new digital systems and processes and manage digital transformation projects from conception to completion. We are seeking a passionate and self-taught junior developer to join a rapidly growing team. The ideal candidate is a computer science graduate, having pursued coursework related to web technologies and development, and possessing one or more experiences in enterprise software development. The responsibilities will encompass the design, development, and maintenance of solutions based on Microsoft's Power Platform. Additionally, we require someone eager to implement AI solutions predominantly based on Microsoft technologies such as Dataverse, Power Automate, AI Builder, among others. Proficiency in prompt engineering for new solutions leveraging generative AI technologies is also essential. KEY RESPONSIBILITIES • Collaborate with business teams to understand their needs and propose appropriate solutions. • Write technical specifications. • Define application architectures. • Design, develop, and test solutions using Power Platform tools (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio). • Use key Azure services to add advanced features and integrate complex systems (Fusion Dev). • Maintain and optimize existing solutions. • Participate in technological monitoring and suggest continuous improvements. • Document processes and developed solutions.

EDUCATION & EXPERIENCE REQUIREMENTS • Relevant degree/diploma • Minimum 2 years relevant working experience • Power Platform Skills (Power Apps, Power Automate, Power BI, …) • Mastery of key programming languages: C#, JavaScript, TypeScript, HTML/CSS, SQL. • Knowledge of development frameworks: .NET, React, Angular. • Experience with essential tools for a web developer (both front-end and back-end): Visual Studio, Git/GitHub, Azure DevOps. • Good understanding of databases and cloud services (Azure) recommended
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9805 - Motion Designer KSSC

Mon, 27 Apr 2026 13:22:18 Z

Fonction : COMMUNICATION/MEDIAS
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION the Junior Motion Designer contributes to the design and production of animated content for the Group's digital and corporate platforms. Working closely with the Audiovisual Production & Editing Officer, he/she helps enhance the impact and attractiveness of AGL's video content through creativity while respecting graphic and technical standards. KEY RESPONSIBILITIES Design & Creation • Create 2D animations (motion design, animated typography, video graphics packages, transitions). • Adapt existing brand guidelines into animated formats. • Contribute to creative thinking during briefs (storyboards, visual concepts, pacing). Production & Integration • Produce video graphic elements (lower thirds, intros/outros, bumpers, animated jingles). • Integrate animations into video edits produced by the Audiovisual Production & Editing Officer. • Adapt content for different formats and platforms (social media, corporate, events). Quality & Graphic Standards • Ensure compliance with technical best practices (formats, resolutions, optimized exports). • Contribute to structuring and continuously improving the Studio's animated templates. Collaboration • Work closely with the Audiovisual Production & Editing Officer. • Participate in project briefings and progress meetings. • Proactively suggest ideas while adhering to defined creative directions

KEY REQUIREMENTS • Diploma (Bac+2 to Bac+3) in Motion Design, Audiovisual Production, Graphic Design, or related field. • Initial experience (internship, apprenticeship, or up to 1–2 years) in motion design. • Portfolio demonstrating creativity, strong visual sense, and understanding of corporate design codes. • Proficiency in Adobe Suite (After Effects, Premiere Pro, Illustrator, Photoshop). • Good understanding of pacing, visual storytelling, and motion design principles. • Knowledge of digital formats and social media constraints. • Attention to detail and strong organizational skills. • Creativity and curiosity. • Ability to work in a team and meet deadlines. • Willingness to learn and grow professionally. • Comfort working in a multicultural environment. • Proficiency in French and English.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Courant

2026-9697 - Chef de la Cellule Systèmes d'Information et Digitalisation H/F

Wed, 01 Apr 2026 15:29:46 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Le Chef de la Cellule Systèmes d'Information et Digitalisation est responsable de la définition, de la mise en œuvre et de la gouvernance des systèmes d'information ainsi que de la stratégie de digitalisation de KPIZ. Il assure la fiabilité, la sécurité et l'évolutivité de l'infrastructure IT de la Société de Projet, soutient l'efficacité opérationnelle par la digitalisation des processus et garantit une gouvernance rigoureuse des données dans un environnement de partenariat public-privé. Le Chef de Cellule est rattaché au Directeur Général et travaille en étroite coordination avec le Directeur Financier, le Directeur des Opérations et les autres responsables de cellules. Responsabilités principales Stratégie IT et digitalisation - Contribuer à la définition et à la mise en œuvre de la stratégie IT et digitale de KPIZ, en cohérence avec le business plan approuvé ; - Élaborer et déployer le schéma directeur des systèmes d'information, en assurant son évolutivité au fur et à mesure du développement de la zone ; - Identifier et mettre en œuvre des solutions digitales favorisant l'efficacité opérationnelle, la qualité du reporting et les services aux investisseurs ; - Piloter les initiatives de transformation digitale à l'échelle de l'organisation. Infrastructure et continuité des systèmes - Superviser le déploiement, l'exploitation et la maintenance de l'infrastructure informatique (réseaux, serveurs, cloud, connectivité) ; - Garantir la disponibilité, la fiabilité et la continuité d'activité des systèmes d'information ; - Mettre en place un dispositif structuré de cybersécurité et de gestion des risques IT. - Superviser les prestataires IT et les fournisseurs de solutions technologiques. Applications métiers et intégration des systèmes - Mettre en place et administrer les systèmes structurants (ERP, outils financiers, RH, outils opérationnels), en coordination avec les directions concernées ; - Accompagner l'automatisation des processus clés (marchés, reporting, tableaux de bord de performance, onboarding investisseurs, etc.) ; - Garantir l'interopérabilité des systèmes et la cohérence des données entre les différentes fonctions ; - Superviser le développement ou la mise en place de plateformes digitales à destination des investisseurs et occupants de la zone. Gouvernance des données et Cybersécurité - Définir et mettre en œuvre les politiques de gouvernance des données. - Assurer l'intégrité, la confidentialité et la traçabilité des informations. - Définir les protocoles de gestion des accès et des habilitations. - Mettre en place des dispositifs de prévention et de réponse aux incidents de sécurité. - Veiller au respect des réglementations applicables en matière de protection des données. Gouvernance & Reporting - Élaborer les politiques, procédures et contrôles internes relatifs aux systèmes d'information ; - Contribuer aux reportings exécutifs et aux documents destinés au Conseil d'Administration su

Profil requis - Diplôme supérieur en Systèmes d'Information, Informatique, Ingénierie ou domaine équivalent ; - Minimum 10 ans d'expérience en management IT, idéalement dans des environnements d'infrastructure, industriels ou projets structurants ; - Expérience avérée en gouvernance IT, cybersécurité et transformation digitale ; - Une expérience en SPV, PPP ou joint-venture constitue un atout significatif ; - Expérience dans la mise en place d'ERP et de systèmes d'entreprise ; - Expérience en Afrique ou dans des contextes comparables appréciée Compétences clés - Vision stratégique combinée à une forte capacité d'exécution opérationnelle ; - Maîtrise des enjeux de gouvernance IT et de gestion des risques ; - Rigueur, structuration et orientation solutions ; - Capacité à évoluer dans un environnement multi-actionnarial et institutionnel; - Compétences solides en gestion et négociation de prestataires ; - Excellentes capacités de communication et de reporting ; - Maîtrise du français et de l'anglais.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9501 - SENIOR SRE OPERATIONS SUPPORT (AZURE) H/F

Tue, 17 Feb 2026 15:56:32 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Sous la conduite du Directeur Technique, vous interviendrez sur la fiabilité, la disponibilité et la performance des plateformes critiques hébergées sur Azure. Vous apporterez votre expertise senior sur les incidents majeurs et les problématiques d'exploitations les plus sensibles et contribuerez à l'optimisation continue des environnements de production et des pratiques SRE du groupe. Vos principales attributions : - Garantir la haute disponibilité des services critiques hébergés sur Azure ; - Assurer le respect des SLA / SLO / SLI ; - Fournir le support de niveau 3 sur les incidents complexes et pilotage des P1/P2 ; - Participer aux astreintes 24/7 (rotation organisée) ; - Prendre en charge les incidents via Service Now ; - Réaliser les analyses de causes racines (RCA) et post-mortem ; - Contribuer aux processus ITIL et mettre en œuvre des actions correctives durables ; - Concevoir et maintenir les dispositifs de : Monitoring, alerting, tableaux de bord et définir des alertes orientées impact métier ; - Réduire le bruit d'alerting et améliorer le MTTR ; - Exploiter Datadog (Infrastructure, APM, Logs, Synthetic) ; - Réduire le toil opérationnel par l'automatisation ; - Développer et maintenir des playbooks Ansible Automation Platform, Scripting et outillage (Python, Bash, PowerShell) ; - Mettre en place les mécanismes de self-healing ; - Promouvoir les bonnes pratiques Infrastructure as Code, SRE et contribuer à leur amélioration ; - Exploiter les environnements Azure : Machines virtuelles, Réseaux, Stockage, Identités (Azure AD / Entra ID) ; - Contribuer aux architectures : Hautement disponibles, Résilientes, Scalables et performantes et participer aux sujets PRA / DRP ; - Renforcer l'efficacité du support avancé : Windows Server, Linux (Ubuntu, RedHat) ; - Renforcer l'efficacité du support opérationnel des plateformes : MS-SQL Server, Oracle Database, IBM i (IBMi) ; - Renforcer l'efficacité du support des solutions : NetScaler (Load Balancing / ADC), Fortinet (firewalls, VPN, sécurité), Aruba (LAN / WLAN) ; - Contribuer à la disponibilité, performance et sécurité des flux ; - Collaborer avec les équipes DBA, Cloud & Architecture, Sécurité, Métiers et applicatifs et assurer le point d'escalade technique pour les équipes opérations ; - Accompagner les équipes juniors dans leur montée en compétence ; - Rédiger et maintenir les runbooks et documentations nécessaires à l'activité.

Qualification et Expérience - De formation supérieure Bac+5 en informatique, ingénierie ou dans un domaine équivalent, vous justifiez de 7 années ou plus d'expérience en exploitation IT / Support Technique de production ; - Vous avez une forte expertise des environnements Azure et une solide maîtrise de Linux et Windows Server ; - Vous avez une connaissance certifiée en gestion des incidents critiques ; - Vous avez une forte expertise en monitoring : observabilité (Datadog) ; - Vous évoluerez dans un contexte international, la maîtrise de l'anglais, écrite et orale, est indispensable ; - Une connaissance sur les Scripting, MS-SQL, Oracle, NetScaler, Fortinet, Aruba, environnement IBM i, Ansible -- Automation Platform et Administration Microsoft 365 sera considérée comme un réel atout ; Qualités personnelles requises - Doté(e) d'une bonne aisance relationnelle, vous disposez d'une faculté à analyser et à diagnostiquer avec sang-froid, rapidité et rigueur, les problèmes complexes auxquels vous êtes confronté(e) ; - Vous avez un sens des responsabilités et de l'ownership ; - Vous êtes force de proposition et disposez d'une bonne capacité d'écoute et un sens aigu du service ; - Votre sens de l'organisation vous permet de faire face à des situations critiques et complexes ; - Créatif et autonome dans l'action, vous alliez implication et ténacité et une bonne capacité à travailler en équipe et en transverse.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Professionnel