Export RSS des offres - Seulement les offres à la une : Non / Profil : SYSTEMES D'INFORMATION-->CONCEPTION SOLUTION, SYSTEMES D'INFORMATION-->MCO, SYSTEMES D'INFORMATION-->OPERATIONS SYSTEMES D'INFORMATION

2026-10327 - TECHNICIEN SUPPORT INFORMATIQUE H/F

Mon, 07 Sep 2026 15:10:44 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDD
Description du poste :
Missions principales : Rattaché(e) au Chef de Section Infrastructures IT & Sécurité, vous assurez l'assistance technique aux utilisateurs, la maintenance du parc informatique et le bon fonctionnement des équipements connectés. Vous contribuez également à la disponibilité, à la sécurité et à la continuité des services informatiques. Vos principales responsabilités Support aux utilisateurs : - Réceptionner et traiter les demandes et incidents via l'outil de gestion des tickets. - Diagnostiquer et résoudre les incidents matériels, logiciels et réseau de niveau 1 et 2. - Accompagner les utilisateurs dans l'utilisation des outils informatiques et applications métiers. - Assurer le suivi et la traçabilité des interventions. - Escalader les incidents complexes aux équipes concernées. Maintenance du parc informatique : - Installer, configurer et mettre à jour les équipements informatiques. - Réaliser les opérations de maintenance préventive et corrective. - Contrôler le fonctionnement des équipements connectés. - Participer aux mises à jour des systèmes d'exploitation et antivirus. - Effectuer les tests de connectivité et les remplacements de matériel. Gestion des équipements et de l'inventaire : - Participer à la gestion des stocks et des consommables informatiques. - Assurer le suivi des installations et mouvements de matériels. - Mettre à jour l'inventaire des équipements et licences. - Identifier les besoins de renouvellement ou de remplacement du matériel. Réseaux et sécurité : - Contrôler la connectivité LAN et Wi-Fi. - Participer au diagnostic des incidents réseaux. - Appliquer les politiques de sécurité informatique. - Sensibiliser les utilisateurs aux bonnes pratiques de cybersécurité. - Participer aux opérations de sauvegarde et de restauration. Documentation et reporting : - Maintenir à jour la documentation technique. - Alimenter les bases de connaissances internes. - Produire des rapports d'intervention et de suivi.

Bac +2 à Bac +3 en Informatique, Réseaux et Télécommunications, Systèmes ou équivalent. Expérience : - 02 à 05 ans d'expérience dans une fonction similaire. - Une expérience en environnement industriel ou portuaire constitue un atout. Compétences techniques : - Maîtrise des environnements Windows (client et serveur). - Bonnes connaissances des réseaux : TCP/IP, DHCP, DNS, VPN, Wi-Fi. - Installation et maintenance de postes de travail, imprimantes et périphériques. - Utilisation des outils de ticketing (GLPI, ServiceNow ou équivalent). Connaissances en sauvegarde et sécurité informatique. - Notions des infrastructures virtualisées et des solutions Veeam. Qualités personnelles : - Sens du service client. - Rigueur et autonomie. - Réactivité et capacité d'analyse. - Esprit d'équipe. - Excellentes qualités relationnelles et de communication. Langues : - Français courant - Anglais
Niveau d'études min. requis : Licence ou équivalent

2025-9213 - DATA ANALYST POG H/F

Thu, 03 Sep 2026 13:36:01 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Vous aurez pour mission principale de contribuer à l'amélioration de la performance opérationnelle en développant et maintenant des outils décisionnels, des tableaux de bord Power BI et des modèles de prévision permettant d'anticiper les activités, piloter les indicateurs de performance et faciliter la prise de décision.

Vos missions principales seront : Analyse et valorisation des données -Collecter, consolider et fiabiliser les données issues des différents métiers. -Réaliser des analyses de performance et des études spécifiques à la demande de la Direction. -Identifier les tendances, anomalies et opportunités d'amélioration. -Produire des synthèses et recommandations basées sur les données. Business Intelligence (Power BI) -Concevoir et développer des tableaux de bord Power BI. -Mettre à jour et améliorer les dashboards existants. -Développer des modèles de données performants. -Assurer la maintenance et la disponibilité des indicateurs de pilotage. -Créer des rapports automatisés destinés aux équipes opérationnelles et au management. Prévisions et aide à la décision -Élaborer des modèles de prévision d'activité, de volumes, de ressources et de performance. -Participer à la planification des ressources en s'appuyant sur l'analyse des données historiques. -Fournir des analyses prospectives permettant d'anticiper les besoins opérationnels. -Mesurer les écarts entre prévisions et réalisations et proposer des actions correctives. Support aux projets de digitalisation -Participer aux projets de transformation digitale et d'automatisation des processus. -Développer des solutions facilitant l'exploitation des données métiers. -Accompagner les services dans la définition et le suivi de leurs KPI. -Former les utilisateurs aux outils de reporting et à la lecture des indicateurs. Excellence Opérationnelle -Contribuer aux projets Lean et Kaizen. -Participer à la mise en place et au suivi des indicateurs issus des chantiers d'amélioration. -Assurer la standardisation des tableaux de bord et des méthodes de reporting. Formation Bac +3 à Bac +5 en Data Science, Statistiques, Informatique décisionnelle, Mathématiques appliquées ou équivalent. Profil -3 ans d'expérience minimum -Une expérience en logistique, transport ou performance opérationnelle constitue un atout. Compétences Requises : •Power BI avancé •Power Query •DAX •SQL •Excel avancé •Reporting et TCD •Connaissances en statistiques et méthodes de prévision •Maîtrise de l'environnement Microsoft 365. Comportements : •Rigoureux et autonome ; •Excellente compétence en communication écrite et verbale ; •Capacité à travailler de manière collaborative avec diverses équipes et niveaux hiérarchiques ; •Capacité à prioriser efficacement les tâches et à respecter les délais •Reporting régulier et suivi.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-10287 - Power Platform Administrator M/F

Mon, 24 Aug 2026 14:22:10 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Based at the AGL Expertise Center, you will join the Digital & Innovation Department as Power Platform Administrator. Your mission will be to supervise and support makers and business teams on a day-to-day basis, ensure the health and security of the platform, and work closely with the architecture and security teams, as well as with teams from the parent company, MSC as administration of the Power Platform ecosystem of the group. Your responsibilities will include: Onboarding & new environment setup • Onboard new makers & teams on PP best practices, standards and security requirements. • Review what new makers have already built (apps, flows, agents, portals) and check it against governance standards — ownership, naming, security, compliance and documentation. • Assess the potential capacity and consumption impact of new or evolving solutions (e.g. Copilot Studio and AI Builder credits) before they move into production. • Carry out a high-level assessment of new teams' needs. • Set up new dedicated environments when required, and configure them: Teams, Security Roles, security groups, DLP, etc. Center of Excellence (CoE) configuration & governance • Configure, deploy & maintain the CoE toolkit and its modules (Core, Governance & Nurture Components, telemetry, reporting dashboards) to support governance at scale. • Continuously evolve the CoE setup as usage grows across environments, teams and business units, and keep governance rules and automations up to date. • Use CoE inventory and telemetry data to identify inactive, non-compliant or at-risk apps, flows and agents, and drive the corresponding actions with makers. Supervision of existing environments • Proactively monitor team activity across all environments. • Track capacity consumption: AI Builder credits, Copilot Studio credits, Power Pages credits (login & anonymous). • Set up alerts when consumption thresholds are reached. • Make sure all initiatives are properly logged into Global Cockpit, so central team can track them. Interface with the parent company (MSC) • Attend meetings with MSC teams on Power Platform administration topics: respond to user requests and resolve identified issues. • Attend meetings with security teams: carry out security assessments on Power Pages portals, Power Automate flows, apps and agents. • Support makers in implementing remediation actions. Collaboration with the architecture team • Assess new needs and opportunities, and define the high-level design of solutions. • Validate the choice of Power Platform technology, and identify risks and points of attention. • Take part in discussions on hybrid architecture: integration with business systems hosted in MSC's Azure environment, and the setup of dedicated Azure resources (e.g. VNET injection). The List is not Exhaustive

• Bachelor's or Master's degree, or equivalent, in Computer Science, Information Systems, Software Engineering, Business Information Systems, or a related technical field. • Minimum of 5 years of experience in Power Platform administration, Dynamics 365 administration, Microsoft 365 administration, or a similar platform governance role. • Proven experience administering Microsoft Power Platform environments in a large or multi-entity organization, with exposure to Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, and AI Builder. • Hands-on experience deploying, configuring, or maintaining the Power Platform Center of Excellence, including governance, nurture, telemetry, inventory, and reporting capabilities. • Experience supporting makers and business teams, reviewing applications, flows, agents, or portals, and ensuring alignment with governance, security, compliance, and documentation standards. • Experience working with security, architecture, infrastructure, or central IT teams on platform administration, risk assessment, and remediation activities. • Experience in an international or multi-site environment is strongly valued, ideally within a large-scale organization with multiple business entities and stakeholders. • Equivalent profiles with strong experience administering and deploying Dynamics 365 solutions in large organizations are also encouraged to apply, as Dynamics 365 relies on the same Dataverse foundation as Power Platform. TECHNICAL SKILLS REQUIRED • Strong knowledge of Microsoft Power Platform administration principles, including environment management, platform supervision, access management, and governance at scale. • Advanced understanding of Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, and AI Builder, including their respective usage, constraints, and administration requirements. • Good mastery of Power Platform Center of Excellence capabilities, including inventory management, telemetry, governance dashboards, maker nurturing, and lifecycle monitoring. • Strong understanding of Power Platform security concepts, including Security Roles, security groups, environment strategy, Data Loss Prevention policies, ownership rules, and compliance controls. • Ability to monitor platform activity, identify inactive, non-compliant, or at-risk assets, and trigger appropriate corrective actions with makers and business owners. • Ability to monitor and manage capacity consumption across AI Builder credits, Copilot Studio credits, and Power Pages usage, including threshold definition and alerting mechanisms. • Good understanding of Dataverse administration, solution lifecycle management, application lifecycle management principles, and environment configuration. • Ability to assess fusion development initiatives involving Power Platform and pro-code extensions, such as Power Fx, C#, Azure Functions, custom connectors, plugins, and PCF components.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant

2026-10101 - AI Product Owner M/F

Thu, 06 Aug 2026 10:38:23 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
MISSIONS JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Product Owner. Your mission will be to design and drive AI products by identifying high-value use cases, redesigning business processes with AI capabilities, and ensuring their successful delivery, adoption, and measurable impact at scale. As part of the AI Factory, your responsibilities will include: • Identify and qualify AI use cases with business teams, analyze processes, and translate needs into clear and actionable product requirements rooted in real operational challenges. • Analyze and redesign business processes to identify where AI (LLMs, agents, automation) can drive tangible efficiency and transformation. • Own and continuously prioritize the product backlog, balancing business value, feasibility, data availability, and delivery constraints to maximize impact. • Drive end-to-end delivery of AI use cases, coordinating cross-functional teams (AI Engineers, Data Scientists, Architects, MLOps) and ensuring alignment with timelines, scope, and expected outcomes. • Lead validation phases with business stakeholders (UAT), collect feedback, challenge solutions, and ensure delivered products effectively solve real business problems. • Prepare and coordinate releases, contribute to rollout strategies, and support adoption through communication, training, and interaction with end users. • Monitor product performance and make data-driven decisions, balancing key AI trade-offs such as quality, performance, cost, and reliability. • Ensure alignment with AI Factory governance, lifecycle, and standards, while acting as the voice of the business throughout the product lifecycle. EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Business, Engineering, Information Systems, Data, or a related field. • Minimum of 3 years of experience in product ownership, project management, business analysis, or digital transformation, with a track record of delivering end-to-end initiatives. • Proven experience working at the interface between business stakeholders and technical teams, with the ability to translate operational needs into structured requirements and delivered solutions. • Experience identifying improvement opportunities in operational processes and driving automation or digitalization initiatives is strongly valued. • Exposure to AI, data, or analytics products is a strong advantage, with an understanding of how AI can be applied to real business use cases. • Experience in managing complex or cross-functional projects in a multi-site or international environment is highly desirable. • Strong ability to engage with senior stakeholders and operate in a fast-paced, evolving environment, balancing strategic thinking and delivery execution

PROFILE TECHNICAL SKILLS REQUIRED • Good understanding of AI and Generative AI concepts (LLMs, RAG, agents, automation), with the ability to identify relevant use cases and challenge technical solutions from a product perspective. • Familiarity with AI platforms and ecosystems (e.g., Microsoft Copilot, Azure AI Foundry) and their application to enterprise use cases is a strong advantage. • Strong proficiency in product management and agile practices, including backlog management, user story writing, acceptance criteria definition, and participation in agile ceremonies (Scrum, Kanban or hybrid approaches). • Ability to translate business needs into structured functional and product requirements, and to interact effectively with technical teams (AI Engineers, Data Scientists, Architects) on solution design and delivery. • Proficiency with product and collaboration tools and ability to manage backlog, documentation, and delivery tracking. • Ability to define and monitor product performance through KPIs and dashboards (e.g., adoption, efficiency, ROI), ideally using reporting tools such as Power BI or equivalent. • Familiarity with enterprise digital tools and environments (Microsoft 365 ecosystem, SharePoint, workflows, etc.) and understanding of how AI integrates within business applications. • Understanding of automation and digital transformation tools (e.g., workflow automation, low-code platforms) and their role in enhancing operational efficiency. BEHAVORIAL SKILLS REQUIRED • Strong product ownership mindset, with a clear focus on delivering tangible business value and taking accountability for the impact and adoption of AI solutions. • Structured and analytical thinking, with the ability to prioritize competing demands, make trade-offs, and drive decisions in a fast-paced and evolving environment. • Excellent stakeholder management skills, with the ability to engage, align, and challenge both business and technical teams at different levels of the organization. • Strong communication skills, with the ability to translate complex AI topics into clear, business-oriented messages and actionable insights. • Business-oriented and pragmatic mindset, capable of identifying real operational issues and focusing on solutions that deliver measurable impact rather than theoretical value. • Proactive and solution-driven attitude, with the ability to take initiative, challenge existing approaches, and drive change in transformation contexts. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Comfortable working full time at the office (no remote) • Professional English is required; French is an advantage
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Courant

2026-10205 - Information System Product Owner Build M/F

Thu, 27 Aug 2026 14:16:03 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Product Owner - BUILD to join the team Connect Logistics. Put into production in March 2025, Connect Logistics is an orchestrator bus that collects, cleans, and consolidates data from our operational systems (TMS), before delivering it on a web portal dedicated to our clients. In a transformation context, the project enters a new phase: • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the Connect Logistics Solution Manager, you will be responsible for managing the delivery of new integrations and strategic product enhancements for the Azure Integration Platform. You will oversee the full lifecycle of product evolutions, from business requirements gathering and solution design through development, testing and deployment, ensuring successful transition to the RUN organization. Working closely with business stakeholders, technical teams and operational support, you will ensure that new capabilities are delivered on time, aligned with business priorities and fully integrated into the product roadmap. ________________________________________MAIN MISSIONS Roadmap Management • Gather, analyze and challenge new strategic business requirements and integration initiatives. • Facilitate scoping workshops and document functional requirements. • Define and maintain data exchange mapping for new integrations. • Ensure that all product evolutions are aligned with the platform standards and the overall program roadmap. Development Management • Build, maintain and prioritize the product backlog (Azure DevOps). • Prepare functional specifications, write User Stories and define acceptance criteria. • Facilitate Agile ceremonies and monitor development progress. • Act as the primary point of contact for technical teams and contribute to the validation of delivered functionalities. Enhancement Delivery Management • Manage the delivery of integration projects and product evolutions. • Produce project status reports, monitor risks, dependencies and action plans. • Prepare governance materials and support decision-making processes. • Contribute to the execution of the product roadmap defined jointly with the Solution Manager. • Coordinate testing activities and monitor defect resolution. • Ensure end-to-end oversight of product evolutions through to business deployment. Performance Monitoring & Transition to RUN • Monitor solution performance in collaboration with the RUN teams and identify continuous improvement opportunities. • Ensure the production of functional documentation and oversee The list is no exhaustive

Qualifications & Experience • Master's degree (Engineering School, Computer Science, Information Systems or equivalent). • Proven experience as a Product Owner, Business Analyst or Application Manager (Build/Run), preferably in integration platforms, middleware or enterprise application environments. • Functional knowledge of Logistics and/or International Transportation, preferably within a Freight Forwarding environment is a plus. • Experience working in Agile environments and coordinating multidisciplinary teams in an international context. Technical Skills • Strong experience in functional analysis and specification, including User Stories, acceptance criteria, test scenarios and change management. • Good understanding of integration architectures, including Enterprise Service Bus, APIs, EDI, messaging systems and orchestration platforms. • Knowledge of Microsoft Azure integration services, particularly Azure Service Bus, API Management and Azure DevOps. • Understanding of data exchange formats and integration concepts (JSON, XML, data mapping, message transformation, etc.). • Ability to read and interpret technical logs to facilitate issue analysis and discussions with technical teams. • Experience with documentation and collaboration tools such as Confluence, SharePoint and Microsoft Project. • Strong ability to bridge business and technical teams by translating business requirements into clear functional specifications and explaining technical concepts to non-technical stakeholders. • Strong analytical skills with the ability to understand complex business processes and translate them into scalable integration solutions. • Good understanding of software delivery lifecycle, testing activities and production deployment processes. • Practical experience with Agile methodologies (Scrum, Kanban). Soft Skills • Excellent communication, presentation and stakeholder management skills. • Strong analytical and problem-solving capabilities. • Ability to understand complex business processes and identify opportunities for process optimization. • Strong organizational skills with the ability to manage multiple priorities simultaneously. • Autonomous, proactive and results-oriented. • Ability to work collaboratively with business, development, infrastructure and RUN teams. • Curiosity and willingness to continuously develop expertise on business processes and integration flows. • Team player with the ability to work effectively in a multicultural and international environment. Position Requirements • Location: Kigali, Rwanda. • Travel: Regular international travel • Languages: o Fluent French (written and spoken). o Fluent English (written and spoken).
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Courant

2026-10203 - IT Test Officer (Connect Logistics) M/F

Mon, 03 Aug 2026 12:25:47 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
CONTEXT Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Test Lead to join the team Connect Logistics. Put into production in March 2025, Connect Logistics is an orchestrator bus that collects, cleans, and consolidates data from our operational systems (TMS), before delivering it on a web portal dedicated to our clients. In a transformation context, the project enters a new phase: • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the Connect Logistics Solution Manager, you will actively participate in the validation of the functional and technical processing chain, from individual components through their interactions to end-to-end business processes. Working closely with Product Owners, development teams, business stakeholders, partners and RUN teams, you will coordinate testing activities throughout the delivery lifecycle. You will contribute to the successful delivery of new integrations and product evolutions by ensuring that testing activities are properly planned, executed, automated where appropriate, and completed in line with project milestones and quality standards. MAIN MISSIONS Tests Management • Analyze User Stories and functional specifications and translate them into test requirements. • Define and maintain the test base (Azure Test Plans): requirements, test cases, test datasets and test campaigns. • Prepare and manage all prerequisites required for test execution. • Coordinate functional, integration, regression and end-to-end testing activities across all stakeholders. • Coordinate User Acceptance Testing (UAT) with business teams. • Contribute to Go / No-Go decisions before production deployments. • Ensure testing activities are completed in accordance with project milestones and release planning. Test Execution & Automation • Execute functional, integration, regression and confirmation testing. • Validate the complete processing chain, from operational data reception through to customer delivery. • Execute documented automated testing procedures. • Develop, maintain and improve automated test scenarios using tools such as Postman. • Contribute to the continuous improvement of test automation and regression coverage. • Ensure the sustainability and maintainability of the testing assets implemented. Defect Management & Reporting • Record, qualify and track defects using Azure DevOps. • Ensure full traceability between requirements, test cases and identified defects. • Coordinate with development teams to monitor defect resolution. • Validate fixes through confirmation and regression testing. • Communicate testing progress, testing forecasts and overall This list is not exclusive

Qualifications & Experience • Master's degree in computer science, Engineering, Information Systems or equivalent. • Proven experience in software testing or application validation within Agile environments. • Experience using test management tools and coordinating testing campaigns. • Experience with enterprise integration platforms, middleware or distributed systems is highly desirable. • Functional knowledge of Logistics and/or International Transportation, preferably within a Freight Forwarding environment, is a plus. Technical Skills • Experience with Azure Test Plans or equivalent test management tools. • Strong SQL skills for database validation and data consistency checks. • Experience with Azure DevOps. • Good understanding of integration architectures and technologies, including Enterprise Service Bus, APIs, messaging systems and EDI. • Knowledge of Microsoft Azure integration services, particularly Azure Service Bus, is an advantage. • Ability to read technical logs and troubleshoot complex processing flows. • Experience automating tests using Postman; knowledge of Newman or similar automation frameworks is an asset. • Good understanding of JSON, XML and data mapping concepts. • Experience with documentation and collaboration tools such as Confluence and SharePoint. Soft Skills • Clear communication and strong reporting skills. • Excellent analytical and problem-solving capabilities. • Rigorous, autonomous and proactive. • Strong organizational skills and ability to coordinate multiple testing activities simultaneously. • Ability to anticipate risks and manage priorities. • Ability to work collaboratively with business, development, infrastructure and RUN teams. • Team player with the ability to work effectively in an international and multicultural environment. Position Requirements • Location: Kigali, Rwanda. • Travel: Regular international travel • Languages: o Fluent French (written and spoken). o Fluent English (written and spoken).
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Courant

2026-10197 - Azure DevOps Support Expert M/F

Mon, 03 Aug 2026 09:10:25 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS as its dedicated MIS/IT department, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join KSSC and be part of the team shaping the future of logistics in Africa!

- Design, deploy and maintain robust CI/CD pipelines on Azure DevOps. - Collaborate with development teams to automate deployments and ensure continuous integration of applications. - Ensure management of test, pre-production and production environments. Implement versioning and dependency management strategies. - Optimize deployment processes to reduce time to production. - Monitor and resolve incidents related to deployment of pipelines. - Document CI/CD processes and best practices for internal teams. - Ensure the implementation of automated tests in CI/CD pipelines. - Participate in the evolution of the company's Devops platform. - expertise in configuring and administering CI/CD pipelines on Azure Devops, including the use of YAML and build agents; - Good command of Git, as well as good practices related to branch and version management; - Experience in integrating units, integration and functional tests into CI/CD pipelines with Selenium; - Proficiency in PowerShell, Bash or other scripts to automate repetitive tasks; - Good knowledge of tools such as Terraform, Ansible, Azure ARM templates or Bicep for infrastructure management on Azure; - Experience with Docker and Kubernetes for deploying applications in containerized environments; - Knowledge of monitoring and logging tools (Azure Monitor, Application Insights, Datadog and/or Centreon, etc,) to ensure the performance and stability of pipelines; - Knowledge Of security practices in a CI/CD pipeline, including secrets management (Azure Key Vault) and deployment auditing; - Knowledge of agile methodologies and experience in a Devops or Scrum environment; - Experience with other CI/CD tools like Sonarqube/Sonarcloud, Jenkins, GitLab Cl, or CircleCl; - An Azure DevOps Certification (Microsoft Certified: Azure DevOps Engineer Expert) or equivalent would be an asset; - Knowledge Of Continuous Testing, Continuous Monitoring and Continuous Delivery practices: - Experience in multi-cloud or hybrid-cloud environments; BEHAVORIAL SKILLS REQUIRED: - With good interpersonal skills, you can analyze and diagnose the complex problems you face with concentration, speed and rigor; - You have a Sense Of adaptation and technical curiosity because technological developments are rapid and must be assimilated to be able to optimize what already exists; - You are proactive and have good listening skills and a keen sense of service. - Creative and autonomous in action, you combine involvement and tenacity and a good ability to Work in a team and departments; - Your organizational skills allow you to deal with critical and complex situations.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-10156 - INFORMATION TECHNOLOGY OFFICER (IT) M/F

Mon, 20 Jul 2026 15:32:51 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
We are recruiting an IT Officer to provide day-to-day technical support by maintaining computer systems, networks, business applications and IT equipment to ensure uninterrupted business operations across the Company

Key Responsibilities User Support • Provide first-line IT support. • Install and configure computers. • Troubleshoot hardware and software issues. • Support printers and scanners. • Assist users with Microsoft 365 applications. ________________________________________ Network Support • Monitor LAN and WAN connectivity. • Configure switches and routers. • Troubleshoot internet issues. • Support wireless networks. ________________________________________ Systems Administration Assist in maintaining: • Email accounts • User accounts • Password management • Shared folders • Active Directory • Microsoft 365 ________________________________________ Hardware Management • Install computers. • Replace faulty hardware. • Maintain IT asset register. • Coordinate repairs. ________________________________________ Software Support • Install approved software. • Maintain software licences. • Update operating systems. • Apply security patches. ________________________________________ Cybersecurity • Monitor antivirus updates. • Report security incidents. • Educate users on cybersecurity awareness. • Assist with backup monitoring. ________________________________________ Fleet & Business Systems Support Provide support for: • Fleet Management Systems • GPS Tracking Systems • HR Systems • Payroll Systems • ERP applications • Mobile devices ________________________________________ Documentation • Maintain IT inventory. • Record support tickets. • Prepare monthly IT reports. • Update technical documentation. ________________________________________ Preventive Maintenance • Conduct routine equipment inspections. • Perform scheduled maintenance. • Replace ageing equipment where approved. ________________________________________ Key Performance Indicators (KPIs) • Helpdesk tickets resolved within SLA. • First-time resolution rate. • System uptime. • User satisfaction. • Preventive maintenance completed as scheduled. • Asset register accuracy. • Timely completion of software updates. • Backup verification support. ________________________________________ Qualifications • Diploma or Bachelor's Degree in Information Technology, Computer Science or related field. • Microsoft, CompTIA A+, Network+, or Cisco certifications are an advantage. ________________________________________ Experience • Minimum 2 years' IT support experience. • Experience supporting Windows environments. • Experience with Microsoft 365 and networking. • Experience in transport or logistics is an added advantage. ________________________________________ Skills & Competencies • Technical troubleshooting • Networking • Customer service • Communication • Time management • Teamwork • Problem solving • Attention to detail • Hardware maintenance • Software support
Niveau d'études min. requis : Licence ou équivalent

2026-10100 - AI Engineer M/F

Thu, 09 Jul 2026 07:20:08 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center in Kigali, you will join the AI Factory within the Digital & Innovation Department as an AI Engineer. Your mission will be to design, develop, and industrialize production-grade AI solutions based on LLMs and agent architectures, contributing directly to the delivery of high-value AI use cases across AGL. As part of the AI Factory, your responsibilities will include: • Design and build end-to-end AI applications leveraging LLMs, including the integration of Azure AI Foundry services, APIs, and enterprise systems, with a strong focus on scalability, reliability, and performance in production environments. • Develop and optimize Retrieval-Augmented Generation (RAG) pipelines, including data ingestion, chunking strategies, embeddings management, and vector search • Design and implement autonomous and orchestrated AI agents capable of executing complex workflows, interacting with multiple tools and systems, and supporting business processes such as document analysis, compliance, or operational decision support. • Fine-tune models and continuously improve AI performance through advanced prompt engineering, context optimization, and model adaptation strategies, while making informed trade-offs between RAG, fine-tuning, and model selection. • Define and execute evaluation and benchmarking frameworks to assess AI solution quality (accuracy, hallucination rate), performance (latency), and cost, and ensure continuous improvement through monitoring and feedback loops. • Deploy, monitor, and maintain AI solutions in production using Azure services, implementing CI/CD pipelines, observability and performance tracking mechanisms ensuring system reliability and scalability. • Ensure compliance with AI governance, security, and regulatory requirements, including the implementation of guardrails, traceability, and responsible AI practices aligned with AGL standards and applicable regulations. • Collaborate closely with AI Architects and business stakeholders to deliver robust, reusable, and high-impact AI solutions, while contributing to the continuous improvement of AI Factory standards, tools, and best practices. EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science, or a related field. • Minimum of 2 years of experience in software engineering, AI engineering, or machine learning, with hands-on experience delivering production-grade applications. • Strong experience in building and deploying solutions based on Large Language Models (LLMs), including RAG architectures, prompt engineering, and API-based model integration. • Proven experience with cloud environments, preferably Microsoft Azure (Azure AI Foundry, Azure OpenAI, Azure ML, Azure AI Search), and the deployment of scalable AI solutions. • Familiarity with MLOps practices (CI/CD, monitoring, model lifecycle management)

PROFILE TECHNICAL SKILLS REQUIRED • Strong programming skills in Python, with the ability to design clean, maintainable, and scalable code for production environments (APIs, microservices, integrations). • Hands-on experience with LLM ecosystems, including prompt engineering techniques, context management, and integration of foundation models via APIs. • Practical expertise in RAG architectures, including document processing, chunking strategies, embeddings generation, and vector search implementation. • Experience with AI orchestration frameworks and the development of agent-based systems (tool usage, workflow orchestration). • Practical experience designing or implementing Model Context Protocol (MCP)-based integrations, or equivalent tool-calling architectures, to enable AI agents to interact securely with enterprise systems, APIs, databases, and business applications. • Proficiency with cloud platforms, preferably Microsoft Azure, including the ability to design and deploy AI solutions using services such as Azure AI Foundry, Azure OpenAI, and Azure AI Search. • Familiarity with MLOps and software engineering practices, including containerization (Docker), CI/CD pipelines, monitoring, logging, and system observability. • Ability to handle and process various data formats (structured and unstructured), and to design data flows adapted to AI use cases. • Strong understanding of performance optimization challenges (latency, scalability, cost control) in AI systems running in production environments. BEHAVORIAL SKILLS REQUIRED • Strong problem-solving mindset, with the ability to break down complex business problems and translate them into practical, scalable AI solutions. • Strong ownership and delivery focus, with a “builder” mentality and the ability to move from concept to production in a fast-paced environment. • High level of curiosity and eagerness to continuously explore new technologies, tools, and approaches in the rapidly evolving field of Generative AI, with the ability to quickly experiment and learn by doing. • Ability to navigate uncertainty and ambiguity, adapt quickly to new challenges, and remain effective in a constantly evolving technological landscape. • Excellent collaboration skills, with the ability to work effectively with cross-functional teams and align technical solutions with business needs. • Clear and structured communication, with the ability to explain complex AI concepts to non-technical stakeholders and support informed decision-making. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Comfortable working full time at the office (no remote) • Professional English is required; French is an advantage.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-10099 - AI Architect M/F

Thu, 09 Jul 2026 07:16:07 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
MISSIONS Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Architect. Your mission will be to define, design, and govern the overall AI architecture of the AI Factory, ensuring that all AI solutions are scalable, secure, interoperable, and aligned with AGL's information system and industrial standards. As part of the AI Factory, your responsibilities will include: AI architecture design & governance • Define and own the AI Factory's target architecture, including reference architectures, design principles, and technical standards applicable across all AI use cases • Design end-to-end AI solution architectures, covering data ingestion, model training, inference, serving layers, and monitoring components • Ensure consistency, scalability, and reuse across the AI portfolio by standardizing architecture patterns and avoiding fragmented implementations • Act as technical leader and submit architecture document to the Architecture and Security Board Technology strategy & make-or-buy decisions • Lead technology evaluation and selection processes, including foundation models, platforms, and tooling, based on performance, cost, and security constraints • Define and maintain the AI Factory technology stack (LLMs, orchestration frameworks, vector databases, MLOps platforms, cloud services) • Drive build vs. buy decisions and define model selection strategies across proprietary and open-source ecosystems • Maintain a technology radar to anticipate and integrate relevant innovations into AGL's AI architecture GenAI, RAG & agentic architecture patterns • Design and standardize RAG architectures (indexing strategies, embeddings, vector stores, retrieval optimization) for knowledge-intensive use cases • Architect agent-based systems, including reasoning workflows, tool integration, memory management, and human-in-the-loop mechanisms • Define prompt strategies, guardrails, and output validation to ensure reliability and consistency of GenAI applications • Establish reusable patterns for multi-agent orchestration and complex AI workflows System integration & enterprise alignment • Design integration architectures connecting AI solutions to AGL's core systems (ERP, TMS, data platforms, operational tools) • Define API standards, event-driven architectures, and data contracts between AI services and enterprise applications • Ensure alignment with enterprise architecture, cloud strategy, and IT standards in collaboration with infrastructure and architecture teams AI security, compliance & model protection • Define and enforce AI-specific security standards, including model access control, data protection, and API security • Design protection mechanisms against AI-specific risks (prompt injection, adversarial inputs, data leakage) Technical leadership & AI Factory maturity The list is not exhaustive

PROFILE EDUCATION & EXPERIENCE REQUIRED • Master's degree or equivalent in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related technical field. • Minimum of 3 to 5 years of experience in software architecture, data engineering, or AI/ML engineering, including at least 3 years in an architecture or technical leadership role. • Proven track record in designing and deploying large-scale, production-grade AI or data-driven systems within complex enterprise environments, with strong exposure to system integration and distributed architectures. • Solid experience with modern AI paradigms, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agent-based architectures, with the ability to translate these into industrialized architecture patterns. • Strong background in cloud architecture, preferably Microsoft Azure, including the design and integration of AI workloads into enterprise or hybrid IT environments. • Experience working with enterprise information systems (ERP, data platforms, APIs, event-driven architectures) and designing integration patterns between AI services and existing business systems. • Exposure to governance, security, and regulatory constraints (data protection, auditability, AI compliance) applied to AI systems is strongly valued. • Experience in multinational or multi-site environments, ideally within large-scale organisations or industrial contexts, with the ability to operate across diverse stakeholders and geographies. TECHNICAL SKILLS REQUIRED • Deep expertise in designing large-scale AI/ML architectures, including end-to-end pipelines from data ingestion to model serving, with a strong focus on scalability, reliability, and maintainability. • Strong mastery of cloud architecture, preferably Microsoft Azure, including AI services (Azure AI Foundry, Azure OpenAI, Azure ML), API management, and deployment of AI workloads in enterprise environments. • Advanced knowledge of LLM ecosystems and GenAI architectures, including RAG pipelines, agentic workflows, multi-model orchestration, prompt strategies, and system-level optimization trade-offs. • Proven experience with AI orchestration frameworks and tooling and their integration into production systems. • Expertise in system integration patterns, including API design, event-driven architectures, microservices, and integration with enterprise systems (ERP, TMS, data platforms). • Solid understanding of MLOps and LLMOps concepts, including CI/CD pipelines, model lifecycle management, monitoring, observability, and retraining strategies • Strong knowledge of AI security principles, including model protection, prompt injection defense, access control, data privacy, and secure API design within enterprise environments. • Proficiency in software engineering fundamentals (Python, version control, testing, containerization) sufficient to guide teams and validate architectural decisions.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-10039 - Sitecore Developer M/F

Tue, 07 Jul 2026 14:50:53 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
MISSIONS Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. Established in 2025, the AGL Expertise Center Kigali. which includes ASCENS KIGALI, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join ASCENS KIGALI and be part of the team shaping the future of logistics in Africa! JOB FUNCTION & KEY RESPONSIBILITIES AGL is continuing to modernize its digital platforms and has recently adopted Sitecore as its group CMS. In this context, we are gradually deploying all subsidiary websites on this platform, with a strong ambition for harmonization, performance, and user experience. Within the Kigali Shared Service Center (KSSC) and reporting to the Digital & Innovation Department, you will support this strategic deployment as a web developer with Sitecore expertise. Your responsibilities will include: Website development & deployment • Contribute to the implementation of subsidiary websites on Sitecore • Develop and integrate pages, components, and templates • Adapt and roll out group design systems for each subsidiary Platform maintenance & evolution • Ensure corrective and evolutionary maintenance of websites • Identify and fix bugs or issues • Optimize performance and search engine optimization (technical SEO) Project collaboration • Work closely with Digital, UX/UI, and business teams • Participate in scoping and functional specification phases • Support internal teams in using the CMS Industrialization & best practices • Implement development standards (templates, reusable components, etc.) • Ensure code quality and documentation • Contribute to the platform's continuous improvement

PROFILE EDUCATION & EXPERIENCE REQUIRED • Minimum 5 years' experience in web development • First experience with an enterprise CMS mandatory, SiteCore strongly preferred • Previous exposure to multinational, multi-site, or multicultural environments is a strong advantage • Professional English & French TECHNICAL SKILLS REQUIRED • Web development skills (front-end or fullstack) • Good understanding of CMS and content management • Knowledge of web integration (HTML / CSS /JS) • Awareness of SEO & performance topics • Experience working with TypeScript, React, and modern front-end technologies (Saas/SCSS) • Hands-on experience Git-based source control • Solid experience with Azure DevOps for repository management and CI/CD pipelines • Knowledge of cybersecurity principles, APIs & integration with third-party tools is a plus • Experience with .NET and Next.js would be an advantage • UX/UI awareness is a plus BEHAVORIAL SKILLS REQUIRED • Team spirit & collaboration • Ability to simplify & explain to non-technical stakeholders • Autonomy & proactivity • Rigor & organizational skills • Interest in digital topics ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Professionnel

2026-10030 - UN(E) CHARGÉ(E) DE TEST IT – SYSTÈME ADMINISTRATIF DE TERMINAUX H/F

Wed, 15 Jul 2026 13:46:27 Z

Fonction : SYSTEMES D'INFORMATION/CONCEPTION SOLUTION
Type de contrat : CDI
Description du poste :
Garantir, dans une logique multi-solutions, la qualité et la fiabilité de plusieurs applications du portefeuille (notamment IPAKI) au sein de l'écosystème Ports & Terminaux, en concevant et en exécutant des stratégies de test, en accélérant la détection des anomalies et en sécurisant les mises en production grâce à une validation rigoureuse. Vos principales attributions : • Traduire les besoins métiers et les user stories (Azure DevOps) en critères d'acceptation, plans de test et cas de test clairement traçables. • Exécuter les tests fonctionnels manuels, d'intégration, de bout en bout, de régression et de recette utilisateur (UAT) sur l'ensemble des environnements (dév, test, pré-production, prêt pour la production). • Concevoir et faire évoluer la stratégie de test multi-solutions (IPAKI et autres applications du portefeuille), en privilégiant une approche par les risques et la protection des parcours critiques contre les régressions. • Enregistrer, qualifier et suivre les anomalies dans Azure DevOps ; fournir des étapes de reproduction claires, une analyse d'impact et des preuves ; revérifier les correctifs et piloter leur clôture. • Coordonner avec les Product Owners, les développeurs et les parties prenantes locales ; appuyer la préparation des CAB (comités d'approbation des changements) avec des preuves de test et des validations. • Construire et maintenir les données de test ; gérer les environnements et les prérequis de test ; contribuer aux contrôles de mise à disposition des environnements. • Mettre en œuvre ou étendre, lorsque cela est possible, l'automatisation des tests (API : Postman/Newman ou REST-assured ; UI : Playwright/Cypress/Selenium) et l'intégrer dans les portes qualité des pipelines CI/CD. • Réaliser des contrôles de performance et de fiabilité de base (par exemple avec JMeter) et signaler les risques en cas de menace sur les SLA. • Accompagner les utilisateurs des sites lors des phases de recette (UAT) ; recueillir les retours, consolider les anomalies et valider les correctifs avant mise en production. • Contribuer à l'amélioration continue des pratiques, des indicateurs et des outils QA.

Formation et expérience requises • Vous justifiez de trois (03) années d'expérience minimum en assurance qualité / test logiciel (QA), démontrée notamment en planification de tests et en gestion des anomalies. • Vous avez une expérience pratique d'Azure DevOps (Boards, Repos, Pipelines) pour le suivi des travaux et des anomalies. • Vous maîtrisez les tests fonctionnels et savez rédiger des cas de test, des critères d'acceptation et des rapports d'anomalies clairs. • Vous avez une bonne maîtrise des tests d'API (par exemple Postman) et des compétences SQL opérationnelles pour la validation des données. • Vous êtes familier(ère) avec les concepts CI/CD et les workflows basés sur Git. Compétences techniques • Une expérience dans les domaines Ports & Terminaux / TOS / TAS (logistique opérationnelle, flux yard/navire/rail) est un atout supplémentaire. • Une exposition à ServiceNow (A'Care) et à la liaison croisée des tickets avec Azure DevOps. • Une expérience en automatisation des tests (Playwright/Cypress/Selenium, Postman/Newman ou équivalent). • Une exposition aux tests de performance (JMeter/Gatling) et des notions de base en supervision/observabilité. • Une certification ISTQB Foundation ou équivalente. Savoir-être • Vous avez d'excellentes capacités de communication et savez collaborer avec les Product Owners, les développeurs et les équipes opérationnelles. • Vous êtes ouvert(e) d'esprit et curieux(se), à la recherche permanente de nouvelles façons d'améliorer vos résultats et vos conditions de travail. • Vous êtes autonome et organisé(e), capable de définir et de piloter votre mission quotidienne. Informations complémentaires • Le poste est basé au Centre de Services Partagés de Kigali (KSSC). • Une collaboration occasionnelle avec les équipes MIS de Paris, Abidjan, Johannesburg, ainsi qu'avec des prestataires externes peut être requise. • Une flexibilité pour soutenir des opérations critiques en dehors des horaires standards peut être nécessaire (cas rare mais possible). • L'anglais est requis ; le français est un atout selon les missions confiées.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Bilingue

2025-9293 - SOLUTION EXPERT FOR SPECIFIC CLIENTS (EDI) M/F

Thu, 09 Jul 2026 09:58:15 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
COMPANY OVERVIEW: Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Building on this success, a second Innovation Center will soon open in Kigali, aiming to become a hub for open innovation in East Africa, stimulating creativity, accelerating projects and strengthening regional synergies. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS as its dedicated MIS/IT department, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join KSSC and be part of the team shaping the future of logistics in Africa! KEY SKILLS REQUIRED: Data-centric approach: ability to model, map and rationalize data exchanges to guarantee the coherence and efficiency of the information system and EDI. Ability to integrate complex operational issues. Excellent understanding of business processes as a whole, with the ability to decipher the associated technical impacts (information flows, systems, IS constraints). Drafting of functional specifications adapted to technical and business audiences. Coordination of cross-functional teams, planning, quality and deadline monitoring. Functional Testing & Validation Run, maintenance and continuous improvement monitoring Documentation and monitoring of repositories (flows, formats, procedures, guides, etc.). Mastery of collaborative tools and projects: Confluence, SharePoint, Teams, Jira, Trello... BEHAVORIAL SKILLS REQUIRED: - Communication skills and facilitator posture - Rigour, organization and prioritization.

Within AGL's IT department, attached to the Freight Forwarding & Transit department, you will work as an Expert Solution "Specific Customers", particularly on EDI flows. The company addresses certain so-called "specific" customers requiring precise technical and operational integration processes. In particular, it develops and maintains tailor-made EDI flows for these specific customers to automate the exchange of key information. These flows meet specific needs in terms of traceability, operational monitoring and management. The Expert Solution for Specific Clients (EDI) collects and formalizes customer needs, manages the implementation and monitoring of operational and technical processes and EDI flows, guaranteeing their performance and continuous improvement. He ensures the coordination between technical teams, business lines and customers, in a multi-stakeholder environment. 1. Functional framing - Collect and analyze customer and business needs. - Evaluate the specific operational and technical contexts as a whole. - Audit the technical scope and existing data exchanges. - Lead functional workshops to clarify requirements and constraints. - Define exchange scenarios (formats, frequencies, business rules). - Write and validate functional specifications. - Identify operational and technical impacts. - Maintain traceability and evolution of specific customers and EDI flows. 2. Implementation of specific processes and EDI flows - Support the definition and implementation of specific technical and operational processes. - Plan and coordinate projects (quotes, resources, planning, budget). - Organize development with technical teams and service providers. - Manage functional tests, identify and resolve anomalies. - Supervise the deployment and support users through training and support. 3. Run Tracking - Provide functional support on complex EDI incidents and requests, carry out business analysis of deviations. - Monitor compliance with SLAs, monitor and manage quality and user satisfaction. - Coordinate the deployment of minor changes, ensure their documentation and knowledge management. - Ensure clear communication on incidents and developments and their operational and technical impacts. - Monitor key indicators and ensure Run reporting 4. Customer-specific processes and comitology and EDI - Respect the established processes and templates for the management of specific customer needs and associated projects and participate in their - continuous improvement. - Assist and participate in the facilitation of monitoring committees and reporting on the Build and Run activities of specific customers. - Actively participate in updating repositories and documentation. 5. Partner logistics services interface - Ensure the integration and functional monitoring of the partner EDI interface. - Manage incidents
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Bilingue

2026-9978 - Enterprise Content Developer

Tue, 28 Jul 2026 13:53:47 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
MISSIONS Africa Global Logistics (AGL) is deploying a new Enterprise Content Management platform called MERGE, based on M-Files and integrated with OCR and Artificial Intelligence capabilities. MERGE will become the Group standard platform for document management, workflow automation, information governance and digitalization accross multiple business domains including Logistics, Freight Forwarding, Ports, Customs, Finance, Procurement, Human Resources and Legal. To support the deployment and continuous evolution of the platform across Africa, AGL is looking for talented M-Files Solution Developers to join its Digital Center of Excellence based in Kigali, Rwanda. Main responsabilities: Solution development and configuration • Configure and maintain M-Files vault structures. • Design and implement metadata models, classes, workflows and permissions. • Develop and maintain low-code business applications within the M-Files platform. • Configure document lifecycles and approval workflows. • Implement document templates and automatic document generation processes. • Support the configuration of AI, OCR and Intelligent Metadata Extraction capabilities Integrations & Technical Activities • Participate in the implementation of integrations between M-Files and corporate applications such as ERP, TMS, CRM, HR and Finance systems. • Support API-based integrations and data exchanges. • Participate in testing and validation activities for new developments. • Troubleshoot technical incidents and perform root cause analysis. • Assist in deployment and release management activities. Business Support and Continuous Improvement • Gather and analyse business requirements. • Translate operational needs into technical solutions. • Participate in workshops with business users and country representatives. • Produce technical documentation and configuration guides. • Contribute to continuous improvement initiatives and solution standardization across the Group. • Provide Level 2 and Level 3 support for deployed solutions.

PROFILE EDUCATION Bachelor's degree or master's degree in computer science, Information Systems, Software Engineering or related field. KEY REQUIREMENTS • Strong understanding of document management systems and enterprise applications. • Experience with low-code or no-code platforms. • Knowledge of workflow automation concepts. • Basic SQL and data modelling knowledge. • Understanding of REST APIs and system integrations. • Experience with Microsoft Office Suite. • Experience with M-Files. • Experience with SharePoint, Power Platform, Alfresco, OpenText, Documentum or similar ECM solutions. • Experience with OCR, AI or Intelligent Document Processing technologies. • Knowledge of Azure services and cloud environments. • Experience with Power BI reporting and analytics. BEHAVIORAL SKILLS • Strong analytical and problem-solving capabilities. • Attention to detail and commitment to quality. • Ability to work independently and within multicultural teams. • Excellent communication skills. • Customer-oriented mindset. • Ability to manage multiple priorities in a dynamic environment. • Strong willingness to learn and develop expertise in ECM technologies. LANGUAGE PROFICIENCY • English: Professional working proficiency (mandatory). • French: Appreciated. Please note: This position is intended for a start date in early January.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Professionnel

2026-9697 - Chef de la Cellule Systèmes d'Information et Digitalisation H/F

Wed, 01 Apr 2026 15:29:46 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Le Chef de la Cellule Systèmes d'Information et Digitalisation est responsable de la définition, de la mise en œuvre et de la gouvernance des systèmes d'information ainsi que de la stratégie de digitalisation de KPIZ. Il assure la fiabilité, la sécurité et l'évolutivité de l'infrastructure IT de la Société de Projet, soutient l'efficacité opérationnelle par la digitalisation des processus et garantit une gouvernance rigoureuse des données dans un environnement de partenariat public-privé. Le Chef de Cellule est rattaché au Directeur Général et travaille en étroite coordination avec le Directeur Financier, le Directeur des Opérations et les autres responsables de cellules. Responsabilités principales Stratégie IT et digitalisation - Contribuer à la définition et à la mise en œuvre de la stratégie IT et digitale de KPIZ, en cohérence avec le business plan approuvé ; - Élaborer et déployer le schéma directeur des systèmes d'information, en assurant son évolutivité au fur et à mesure du développement de la zone ; - Identifier et mettre en œuvre des solutions digitales favorisant l'efficacité opérationnelle, la qualité du reporting et les services aux investisseurs ; - Piloter les initiatives de transformation digitale à l'échelle de l'organisation. Infrastructure et continuité des systèmes - Superviser le déploiement, l'exploitation et la maintenance de l'infrastructure informatique (réseaux, serveurs, cloud, connectivité) ; - Garantir la disponibilité, la fiabilité et la continuité d'activité des systèmes d'information ; - Mettre en place un dispositif structuré de cybersécurité et de gestion des risques IT. - Superviser les prestataires IT et les fournisseurs de solutions technologiques. Applications métiers et intégration des systèmes - Mettre en place et administrer les systèmes structurants (ERP, outils financiers, RH, outils opérationnels), en coordination avec les directions concernées ; - Accompagner l'automatisation des processus clés (marchés, reporting, tableaux de bord de performance, onboarding investisseurs, etc.) ; - Garantir l'interopérabilité des systèmes et la cohérence des données entre les différentes fonctions ; - Superviser le développement ou la mise en place de plateformes digitales à destination des investisseurs et occupants de la zone. Gouvernance des données et Cybersécurité - Définir et mettre en œuvre les politiques de gouvernance des données. - Assurer l'intégrité, la confidentialité et la traçabilité des informations. - Définir les protocoles de gestion des accès et des habilitations. - Mettre en place des dispositifs de prévention et de réponse aux incidents de sécurité. - Veiller au respect des réglementations applicables en matière de protection des données. Gouvernance & Reporting - Élaborer les politiques, procédures et contrôles internes relatifs aux systèmes d'information ; - Contribuer aux reportings exécutifs et aux documents destinés au Conseil d'Administration su

Profil requis - Diplôme supérieur en Systèmes d'Information, Informatique, Ingénierie ou domaine équivalent ; - Minimum 10 ans d'expérience en management IT, idéalement dans des environnements d'infrastructure, industriels ou projets structurants ; - Expérience avérée en gouvernance IT, cybersécurité et transformation digitale ; - Une expérience en SPV, PPP ou joint-venture constitue un atout significatif ; - Expérience dans la mise en place d'ERP et de systèmes d'entreprise ; - Expérience en Afrique ou dans des contextes comparables appréciée Compétences clés - Vision stratégique combinée à une forte capacité d'exécution opérationnelle ; - Maîtrise des enjeux de gouvernance IT et de gestion des risques ; - Rigueur, structuration et orientation solutions ; - Capacité à évoluer dans un environnement multi-actionnarial et institutionnel; - Compétences solides en gestion et négociation de prestataires ; - Excellentes capacités de communication et de reporting ; - Maîtrise du français et de l'anglais.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9602 - LOCAL INFORMATION SYSTEMS OFFICER (LISO) M/F

Mon, 16 Mar 2026 12:13:27 Z

Fonction : SYSTEMES D'INFORMATION/EXPERTISE SOLUTION
Type de contrat : CDI
Description du poste :
Based in Nairobi and reporting to the Chief Information Security Officer, the role exists to ensure appropriate controls are in place for the security of information systems, safeguard information by seeing that security risks are identified, assessed and accurately reported with specific duties as:- 1. Apply and distribute the Central Information System Security Policy (ISSP) as well as adapt the ISSP to the concerned perimeter 2.. Apply central information security strategies, both short-term and long-range, in application of the AGL group. 3. Thoroughly conduct and complete annual reviews and audits as required by engaging both internal business partners across the region and external parties. 4. Manage LISO security team to oversee ongoing activities in cyber security within the region. 5. Proactive risk assessment program for all new and existing systems and remain familiar with the current goals and business processes of the AGL group so effective controls can be put in place for those areas that presenting the greatest information security risk in the East and Southern region. 6. Communicate risks and recommendations to mitigate risks to senior management so decisions can be made to ensure the security of information systems. 7.Oversee ongoing activities related to the development, implementation, and maintenance of the information security policies and procedures by ensuring these policies and procedures encompass the overall security of information security at rest or in motion within the groups systems and check compliance of departments local processes and procedures to ensure they are not in conflict with Company policies. 8.Evaluate security incidents and determine what response, if any, is needed and coordinate responses, including technical incident response teams, when sensitive information is breached. 9.Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures 10.Apply and assist in implementing BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan) procedures within the region. 11. Proactively act to prevent potential security incidents by ensuring that proper protections are in place 12.Ensure that local regulatory and contractual provisions on personal data protection are done and met throughout the region. 13.Accompany countries within the region, in the application of the ISSP. 14.Provide visibility KPI's on incidents and security indicators on the Eastern and Southern perimeter. 15.Develop information security awareness training and education programs, participate in local, regional, and worldwide awareness and education events.

1. Degree in IT or equivalent 2.ISO27001, ISO27002 and ISO27005 certification is mandatory 3.ITIL Foundations Certified 4.Professional certification, such as a CISSP, CISM, CISA or other information security credentials would be an advantage
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9558 - HR&HQ Solutions Solution Expert

Tue, 25 Aug 2026 09:36:17 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
COMPANY OVERVIEW Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS KIGALI, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join ASCENS KIGALI and be part of the team shaping the future of logistics in Africa!

JOB FUNCTION & KEY RESPONSIBILITIES The HR & HQ Solutions Department of the IT Division supports the digital transformation of functions such as Human Resources, Compliance, Procurement, Legal, QHSE, Finance, etc., by optimizing operations, digitizing processes, and harmonizing practices. The department is responsible for: • Ensuring the operational maintenance of solutions • Deploying new solutions and/or new functionalities within existing solutions. • Supporting business teams in the selection of appropriate tools The scope of the position covers Information Systems across various functions and the entire ecosystem required for their proper functioning. Reporting directly to the HR & HQ Solutions Manager, your responsibilities include • Leading and supervising a team composed of developers, administrators, and internal & external support resources • Providing and guiding strategic decisions in line with team orientations • Ensuring compliance with the IT department's internal processes • Maintaining and developing team skills, both in administration and solution delivery • Managing the relationship with the software vendor • Writing and updating the product roadmap • Driving continuous improvement of the platforms • Writing functional and technical specifications for transformation and integration projects Supporting users in their operational issues: • Gathering and analyzing business needs • Assessing and estimating client requests • Contributing to functional specifications in collaboration with requesters • Transmitting requirements to the development team and prioritizing topics • Ensuring proper project delivery—from need identification to production release Managing integration and deployments • Standardizing and industrializing Production Release processes and methods • Contributing to architecture definition • Contributing to the security of the solution(s): authentication choices, access rights, etc • Monitoring the quality of deliverables • Defining indicators and performance tracking mechanisms EDUCATION & EXPERIENCE REQUIRED You hold a Bac+4/5 (master's level) in IT or an equivalent field, with a minimum of 2 years' experience in the field and 4 years of cumulative professional experience. TECHNICAL SKILLS REQUIRED You have strong knowledge of: • Business applications (TPRM, HR, Compliance, QHSE, etc.) • Cloud environments (preferably Microsoft Azure) • Windows Server 2008 and later • SQL Server 2008 and later, IIS 7, SSIS • Integration tools (API, sFTP, etc.) • SSO technologies (OpenID Connect, SAML) Knowledge of the logistics and transport sector would be a significant advantage Occasional collaboration with MIS teams in Paris, Abidjan, Johannesburg, and with external vendors may be required.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2025-9291 - Digital & Innovation Project Leader

Wed, 13 May 2026 12:28:16 Z

Fonction : SYSTEMES D'INFORMATION/OPERATIONS SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
COMPANY OVERVIEW Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, operating across port, logistics, maritime, and rail activities. Part of the MSC Group—a global leader in maritime transport and logistics—AGL brings together over a century of expertise, a presence in 49 countries, and more than 23,000 employees. The Group delivers innovative, tailor‑made logistics solutions to African and international customers, with a strong ambition to drive sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor‑Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from its hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the efficient use, governance, and continuous evolution of the Group's digital solutions. As part of its innovation strategy, ASCENS launched its first Innovation Center—YIRI—in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities, and start‑ups. Established in 2025, the AGL Expertise Center Kigali—which hosts ASCENS as its dedicated MIS/IT function—is entering a strategic growth phase. To support this expansion and deliver high‑value digital services across the AGL network, we are recruiting talented professionals to join a dynamic and fast‑growing team. The center plays a critical role in MIS activities through standardized service delivery, operational excellence, and strong collaboration with sites across the Group. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join the AGL Expertise Center Kigali and help shape the future of logistics in Africa.

JOB FUNCTION & KEY RESPONSIBILITIES: As the Program Officer for the Yiri Innovation Center, your main mission will be to coordinate the center's various programs in support of the innovation center responsible. Your experience in innovation processes and programs will assist you in managing the different activities related to the Yiri Innovation Center. Program Management and Support: Contribute to the design of support programs: objectives, needs, deliverables, journey, toolkit, etc. Analyze the specific needs of program beneficiaries (startups for the Accelerate program, students, internal staff). Define, plan, monitor, and coordinate programs and their objectives. Implement evaluation mechanisms to measure program effectiveness. Suggest improvements to enhance program impact. Startup Sourcing and Qualification: Help develop an evaluation framework for selecting candidates for various programs. Review collected information to assess and qualify the relevance of applications. Participate in decision-making regarding the sourcing of applicants for different programs. Coordination with Operational Partners: Maintain an up-to-date list of internal and external partners (coaches, mentors, tutors, etc.). Coordinate partner involvement in sessions (startup coaching, program follow-up, etc.). Monitor partner performance and adjust expectations when necessary. Contribute to communication plans related to the center's programs and activities, in collaboration with all stakeholders (communications, HR, etc.). Operational Program Management: Define onboarding processes for program participants. Oversee the training plan for participants. Collaborate with the innovation center responsible to define the event calendar and monitor the center's activities (webinars, hackathons, training sessions, masterclasses, open house days, etc.). Governance: Attend various meetings in support of or alongside the innovation center's teams. Provide tactical assistance to different teams by identifying the needs of stakeholders involved in the center's activities. EDUCATION & EXPERIENCE & SKILLS REQUIRED: A Master's degree (from a top business school, engineering school, or equivalent program) Minimum of 3 years' experience in managing innovation programs Fluency in both English and French Strong interest in the digital world and new technologies Ability to design and facilitate workshops Capacity to work proactively and independently, managing multiple tasks simultaneously Excellent organizational skills and ability to prioritize tasks Strong communication and collaborative working skills An entrepreneurial mindset Creativity, imagination, initiative, and inventiveness Passion, enthusiasm and vitality
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Bilingue