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2026-9972 - Responsable Data Quality et Solutions Clients H/F

Thu, 11 Jun 2026 08:12:37 Z

Fonction : AUTRES/AUTRES
Type de contrat : CDI
Description du poste :
Dans un environnement en pleine transformation digitale, vous jouerez un rôle clé pour garantir : • Des données fiables et exploitables ; • Une exécution fluide des opérations ; • Une expérience client différenciante ; • Être au cœur des projets stratégiques, en assurant le déploiement réussi des solutions clients et l'amélioration continue de la qualité des données, considérée comme un levier clé de performance ; • Assurer la fiabilité, la cohérence et la complétude des données ; • Mettre en place des KPI et dashboards de suivi ; • Identifier et corriger les anomalies (erreurs, écarts, incohérences) ; • Piloter le déploiement des outils digitaux auprès des équipes et des clients ; • Structurer un roll-out efficace (cadrage, déploiement, stabilisation) ; • Coordonner les projets EDI avec équipes métiers, IT et clients ; • Accompagner les équipes dans l'adoption des outils ; • Organiser les formations et lever les freins à l'utilisation des solutions ; • Comprendre les besoins clients et les traduire en solutions opérationnelles ; • Co-construire des solutions avec les équipes et clients ; • Garantir un service fiable, visible et performant ; • Structurer les projets (RACI, KPI, reporting) ; • Piloter la performance et la satisfaction client.

- Être de nationalité congolaise ; - Bac+4/5 en Supply Chain, IT, Logistique, Ingénierie ; - Expérience de 5 ans : en gestion de projet/transformation, Supply chain/ logistique, déploiement d'outil (CRM, TMS) ; - Être orienté data et résultat ; - Être rigoureux et analytique ; - Être capable d'influencer et de fédérer ; - Être fortement orienté satisfaction du client…
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Bilingue
Langue / Niveau :
FRANÇAIS : Professionnel

2026-9829 - HR Data Automation & Reporting Manager KSSC M/F

Tue, 02 Jun 2026 14:03:14 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION The HR Data Automation & Reporting Manager's primary mission is to design, develop, and deploy automated HR processes in order to enhance reliability, simplify operations, and industrialize HR data management and Group reporting. Reduce manual processing, secure data, accelerate reporting cycles, support the digital transformation of the HR Function KEY RESPONSIBILITIES 1. HR Process Automation (PRIORITY MISSION) • Identify manual, recurring, or complex HR processes with high automation potential (data collection, consolidation, controls, reporting). • Design and deploy end-to-end automated solutions (from data source to final deliverable). • Automate data flows between HR systems and reporting tools. • Reduce operational risks related to manual handling (errors, delays, dependency on individuals). • Formalize and document automated processes to ensure sustainability and scalability. • Proactively suggest new data and HR automation use cases. 2. HR Data Structuring & Reliability • Define and maintain data quality rules embedded in automated processes. • Implement automated quality checks (completeness, consistency, historical tracking). • Ensure the reliability of data used in reporting and dashboards. • Collaborate with local HR teams to improve data quality at the source. 3. Automated Reporting & Data Visualization • Design highly automated HR reports with minimal manual intervention. • Develop dynamic dashboards using: o Power BI (data modeling, DAX, automated refresh) o Advanced Excel (Power Query, macros, automation) • Establish a standardized and self-service reporting approach. • Ensure consistency of Group HR KPIs. 4. HR Data Consolidation • Centralize and consolidate multi-country HR data through automated processes. • Structure data models suitable for reporting and analysis. • Ensure traceability between source data and final outputs. 5. Collaboration & Support • Work closely with: o local HR teams, o IT/Data teams, o Group HR teams. • Support users in adopting automated solutions and reporting tools. • Contribute to HR and data tool deployment or enhancement projects.

KEY REQUIREMENTS Technical Skills (strong automation focus) • Expertise in data process automation (advanced Excel, Power Query, macros) • Strong proficiency in Power BI (modeling, DAX, data flow automation) • Solid experience in data structuring and consolidation • Good understanding of HR processes and data • Strong interest in digitalization and continuous improvement • (SQL, Power Platform, ETL = plus) Behavioural Skills • Strong solution-oriented mindset and operational efficiency focus • Structured, analytical, and detail-oriented • Autonomous with the ability to manage complex topics • Comfortable in an international and cross-functional environment • Ability to simplify and explain technical concepts to HR teams Education & Experience • Master's degree (Bac +5) in Data, Information Systems, HR, Analytics, or equivalent • 3 to 5 years of experience in automation, HR data, reporting, or analytics • Experience in a Shared Services Centre or international Group environment is a plus Languages • Fluent English required • French and other languages: a plus
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9795 - HRIS Service Team Lead KSSC

Tue, 02 Jun 2026 14:55:05 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Take ownership of more complex issues and change requests, and provide technical and functional expertise on the HRIS. The role requires senior-level skills, with in-depth system knowledge and advanced analytical capabilities. Key Responsibilities • Diagnose and resolve Level 2 functional incidents escalated by Level 1 support (e.g., calculation errors, workflow issues, specific access problems) • Analyze system enhancement or configuration needs expressed by HR departments or business units • Perform configuration, parameter setup, and testing of HRIS modules following system changes or projects (e.g., implementation of new HR processes, creation of new access profiles) • Participate in the integration of new functionalities or additional modules • Provide technical and functional support to HR teams and key users • Contribute to the drafting of functional specifications for developments or system integrations • Conduct regular system audits to identify improvement opportunities • Train and support key users and Level 1 support teams • Administer user accounts and roles, manage access profiles and authorizations in compliance with data security policies • Collaborate with IT on managing interfaces and integrations between the HRIS and other information systems (payroll, time & attendance, local HRIS systems, third-party tools) • Participate in the implementation and maintenance of integration solutions (APIs, ETL, data flows) • Monitor technological developments related to the HRIS and associated tools • Manage system updates and version upgrades in coordination with vendors and internal technical teams • Ensure data security and regulatory compliance • Contribute to documentation of technical architecture, integration flows, and administration procedures • The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role. Position Dimensions The role requires confirmed experience in Payroll and HR Administration (HR admin), post-payroll processes, and related tools (HRIS, time and attendance systems, and digitalization tools), as well as proven experience in HRIS management/administration within a Level 2/3 support function in an HRIS unit or HRIS Service Center, along with a strong and continuous focus on customer satisfaction.

Key Requirements • In-depth Experience of HR/Payroll functions • Proven experience coordinating a Level II HRIS support service • Strong understanding of integration and system upgrade challenges • Strong mastery and understanding of an HRIS system • Proven experience in HRIS and Time & Attendance (T&A) project management • Excellent verbal communication skills and strong writing abilities • Strong proficiency in office tools (PowerPoint, Word, Excel) • Strong understanding of the HRIS ecosystem • Ability to manage outsourcing service contracts and application maintenance (TMA) contracts • Ability to audit an organization and challenge change requests Key Competencies • Strong autonomy while being able to report and provide updates • Ability to work in a team and within a network • Tenacity • Proactivity • Ability to propose ideas and improvements • Empathy • Strong customer service mindset and attention to detail • Strong organizational skills and rigor • Ability to prioritize tasks and organize work while considering internal client constraints • Adaptability • Analytical and synthesis mindset • Discipline and rigor • Ability to question and challenge existing practices • Versatility
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9793 - HRIS Helpdesk Specialist KSSC

Tue, 02 Jun 2026 15:20:54 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Main Responsibilities: • Respond to user requests (internal “service care” tickets, phone calls in case of urgency) from HR 4YOU users (employees, managers, HR/Payroll functions) regarding simple functional queries • Diagnose and resolve Level 1 incidents (e.g., login issues, password resets, portal navigation problems) • Provide explanations and guidelines on the daily use of HR 4YOU (e.g., payslip consultation, leave requests, updating personal information, certificate requests, login procedures, etc.) • Record and document all requests and incidents in the internal ticketing system (Level 1), as well as for escalation (Level 2) • Perform initial qualification of requests requiring higher-level intervention • Contribute to updating the user support knowledge base • Participate in continuous improvement of the user experience through feedback collection • Contribute to technological monitoring (IT/HRIS watch) • Produce Level 1 KPIs • Identify and report data inconsistencies or anomalies • … • The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role Position Dimensions This role requires initial experience in payroll and HR administration (HR admin), post-payroll processes, and related tools (HRIS, time and attendance systems, and digitalization tools), as well as initial experience in a support function within an HRIS unit or HRIS service, along with a strong and continuous focus on customer satisfaction.

Key Requirements •A minimum of 4 years in Payroll / HR Administration (HR admin), including payroll, post-payroll processes, HR administration, creation or maintenance of organizational charts, and self-service tools • Initial experience with at least one HR/Payroll/Time & Attendance system (SAP HCM, HR Access, Workday, SuccessFactors, Horoquartz, Kelio, etc.) • Initial experience participating in an HRIS project • Previous experience in a similar role would be an advantage • Excellent verbal communication skills and strong writing abilities • Good proficiency in office tools (PowerPoint, Word, Excel) Required Competencies • Strong autonomy while being able to report and provide updates • Ability to work in a team and within a network • Tenacity • Proactivity • Ability to propose ideas and improvements • Empathy • Strong customer service mindset and attention to detail • Strong organizational skills and rigor • Ability to prioritize tasks and organize work while considering operational constraints • Adaptability • Versatility
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9792 - Head of HRIS Service Center KSSC

Tue, 02 Jun 2026 15:25:39 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
To Manage the operational, functional, and technical supervision of HRIS support. Lead level 1 and 2 support teams, ensure the stability, performance, and scalability of the HRIS system, and guarantee a high level of service to HR and operational users. While ensuring strategic coordination between IT, HR, and vendors, ensure consistency between HR/Payroll processes, the HRIS solution, and the Group's HR digital strategy. HRIS Service Center Management Key Responsibilities • Define the HRIS support strategy, service objectives, and key performance indicators (SLAs, resolution rate, user satisfaction, etc.) • Supervise and coordinate level 1 and 2 teams, organized by functional domains (Core HR, Talent, Payroll, Data, Integrations…) • Develop the service operating model: procedures, tracking tools, prioritization, and escalation organization • Ensure a consistent level of service across all group entities Team Management and Skills Development • Manage, lead, and develop the skills of support teams (technicians, consultants, administrators…) • Promote a culture of internal customer service, operational excellence, and collaboration between support levels • Identify recruitment, training, and HRIS certification needs • Organize cross-functional collaboration between support, projects, and ongoing maintenance Functional and Technical Supervision of the HRIS • Ensure with the vendor the availability and reliability of the HRIS system and its modules • Manage complex escalations (critical incidents, cross-functional issues) • Oversee access security, role management, and GDPR compliance • Coordinate functional or technical updates with vendors and IT Continuous Improvement and Innovation • Identify incident trends and lead continuous improvement plans for the system in coordination with the vendor • Develop the knowledge base and self-service tools to reduce support workload • Propose optimization opportunities for HR processes through the use of the HRIS • Contribute to the HRIS evolution roadmap in collaboration with project teams and HR leadership The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role. Governance, Reporting, and External Relations • Ensure regular reporting to the HR and IT executive committee on Service Center performance • Manage relationships with vendors, integrators, and external partners • Participate in defining the overall HRIS governance (roadmap, budgets, priorities) • Manage the HRIS Service Center budget

KEY REQUIREMENTS Minimum of 8 to 10 years of experience in HRIS project management or operations Including at least 3 to 5 years in a support team management role Proficiency in one or more HRIS systems (HR Access, Workday, SAP SuccessFactors, Oracle HCM, Talentsoft, etc.) Proven experience managing a Service Center or HRIS center of expertise Experience working in a multi-site and multi-country environment Strong and continuous focus on customer satisfaction KEY SKILLS Strategic vision in HRIS and HR/Payroll processes Strong understanding of the HRIS ecosystem In-depth knowledge of HR/Payroll functions Strong understanding of integration and system update challenges Proven experience in HRIS project management, including T&A (Time & Attendance) Mastery of support performance indicators (SLAs, resolution rate, backlog tracking) Ability to manage outsourcing service contracts and application maintenance (TMA) contracts Ability to audit an organization and challenge change requests Cross-functional management and organizational agility Strong change management skills and user support capabilities Excellent communication with Group support functions and local/regional management Excellent verbal and written communication skills Strong proficiency in office tools (PowerPoint, Word, Excel) KEY COMPETENCIES Collaborative leadership and empathy Strong customer and results orientation Strong analytical skills Ability to prioritize and manage stress effectively Interest in optimization and simplification Tenacity Proactivity Ability to propose solutions and improvements Strong sense of customer service and attention to detail Strong organizational skills and rigor Adaptability Analytical and synthesis mindset
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Professionnel

2026-9830 - HR Social Control & Reporting Specialist KSSC

Wed, 03 Jun 2026 09:24:35 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION The HR Social Control & Reporting Specialist is responsible for ensuring the quality, reliability, and consistency of HR data across the various systems and entities within the Group. The role plays a key part in consolidating workforce data, producing HR reports and dashboards, and monitoring the billing processes related to employee benefits (healthcare, insurance, retirement). The position also actively contributes to processing automation and the continuous improvement of reporting tools and methodologies within the shared service center. KEY RESPONSIBILITIES 1. HR Data Quality & Governance • Ensure the quality, completeness, and consistency of HR data across all systems used by different countries (A ‘Community, Enablon, SESAME). • Define and align with local HR teams on data standards, management rules, and expected quality levels. • Implement regular data reliability checks and monitor data discrepancies. • Act as the HR data reference point for entities and internal stakeholders. 2. Workforce Data Consolidation • Centralize and consolidate all HR and workforce data from various Group entities. • Produce consolidated social/workforce reports on a monthly, quarterly, and annual basis. • Analyse key HR indicators (headcount, employee movements, absenteeism, Labor costs, benefits, etc.). • Provide reliable insights and metrics to support HR and management decision-making. 3. Reporting & Dashboards • Design, produce, and maintain standard and ad hoc HR reports for various HR processes within the AGL Group. • Develop dashboards and KPIs using: o Advanced Excel o Power BI • Ensure clarity, reliability, and automation of reporting wherever possible. • Address reporting needs from Group HR, Finance teams, and local HR teams. 4. Employee Benefits Control & Billing • Review and validate billing processes related to: o healthcare coverage, o insurance/protection schemes, o pension/retirement plans. • Reconcile invoices with HR data and existing contracts. • Identify discrepancies, analyse root causes, and coordinate corrections with relevant teams and providers. 5. Continuous Improvement & Automation • Contribute to the standardization and optimization of HR social control and reporting processes within the SSC. • Participate in data consolidation and process automation projects. • Develop solutions to improve productivity and reporting reliability (Power BI, Excel automation, data flows). • Proactively suggest improvements to tools, processes, and controls. 6. Stakeholder Coordination & Support • Work closely with local HR teams, Finance, and external providers. • Support and train users on reporting tools and HR data interpretation. • Participate in HR transformation projects (tools, reporting, data).

Technical Skills • Strong experience in social control, HR reporting, or HR data analysis • Advanced Excel expertise (Power Query, pivot tables, complex formulas) • Strong proficiency in Power BI (data modelling, DAX, dashboards) • Good understanding of HR processes and employee benefits • Experience in data consolidation and process automation is highly valued Behavioural Skills • Strong analytical mindset and attention to detail • High level of accuracy, reliability, and confidentiality • Ability to work in an international, multi-country environment • Autonomous, well-organized, and results-oriented • Strong interpersonal skills and ability to work cross-functionally Education & Experience • Master's degree (Bac +5) in Human Resources, Finance, Controlling, Data Analytics, or equivalent • Minimum 3 to 5 years of experience in a similar role • Experience in a Shared Services Centre (SSC) or international environment is a plus Languages • Fluent English required • Proficiency in French and/or other languages is a plus
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9780 - Directeur des Ressources Humaines H/F

Tue, 26 May 2026 11:20:23 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Rattaché hiérarchiquement au Directeur Général de AGL Tchad et fonctionnellement au DRH Afrique basé au Siège, vous êtes membre du Comité de Direction et avez pour principales missions de : Stratégie & politique RH • Définir et piloter les stratégies et la politique des Ressources Humaines de AGL Tchad en accord avec la Direction Générale et en tenant compte des objectifs globaux du Groupe. • Orienter les différentes directions en matière de gestion des RH. • Conduire les changements organisationnels et la mise en œuvre des projets de transformation RH. • Participer à l'efficacité opérationnelle en œuvrant à la réduction des coûts de non-qualité • Encadrer et développer les métiers de la Direction des Ressources Humaines Affaires sociales • Assurer les relations avec l'ensemble des partenaires sociaux ( Délégués du personnel et Syndicats ) dans le cadre du dialogue social afin de promouvoir un climat social propice à la conduite des activités de la société. • Conseiller le Management et défendre en collaboration avec le Juridique, les intérêts de la société dans les précontentieux et contentieux du travail et assurer la relation avec les services publics en charge des relations du travail. • Être garant du respect de la réglementation en matière de droit social. • Assurer une veille sur les évolutions de la réglementation du travail. Développement RH • Définir et assurer la mise en œuvre du plan de recrutement annuel et suivre la mise en place des parcours d'intégration des nouveaux collaborateurs. • Assurer le déploiement des plans de formation et le respect des budgets, en s'appuyant sur l'offre de la Direction de la Formation du Groupe, ainsi que les formations spécifiques identifiées en local. • Piloter le déploiement des campagnes des entretiens annuels, la mise en œuvre des comités de carrière, et assurer leur suivi (détection des talents, plan de succession, plans de développement). • Travailler à l'attractivité de l'entreprise et promouvoir les partenariats avec les écoles et université cibles. Gestion RH • Piloter et maitriser la masse salariale en relation avec la Direction Administrative et Financière et la DRH du Siège. • Piloter les campagnes de revues salariales. Analyser les demandes d'augmentations individuelles, les promotions et attributions de variables, et conseiller la Direction Générale. • Piloter le processus des départs en congés, assurer le suivi et le reporting. • Réaliser un audit du SIRH Paie et assurer la mise en œuvre du plan d'action.

Formation initiale & Expérience professionnelle : • BAC +5 en Droit social ou en Gestion des Ressources Humaines • 10 années d'expérience minimum en RH, avec une expérience probante à un poste similaire (notamment sur les enjeux et affaires sociaux, ainsi que sur le développement RH) et dans un environnement multisite. • Vous parlez couramment le français, • Votre niveau en Anglais est professionnel. Compétences professionnelles : • Esprit d'équipe • Maitrise du droit du travail et du droit social • Bonne culture économique et financière • Maitrise de l'ensemble des fonctions RH • Bonne capacité à manager des équipes • Maitrise de la gestion des outils informatiques et logiciels RH • Maitrise des techniques de négociation • Bonne capacité à rédiger des comptes rendus et tenir à jour des tableaux de bord Compétences transverses : • Rigueur et organisation • Être force de proposition • Être force de conviction • Sens de l'écoute/ Bonne communication orale comme écrite • Sens de la discrétion et de la confidentialité
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Bilingue
Langue / Niveau :
ANGLAIS : Courant

2026-9926 - HUMAN RESOURCES OFFICER M/F

Thu, 21 May 2026 07:04:22 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDD
Description du poste :
Roles Under Supply Chain Business Units 1. File all documents in staff files on a daily basis for Supply Chain staff 2. Print correspondence and facilitate sign offs/approvals for all documents at head office and return to sender in good time. 3. Track and follow up on Supply chain and IFF LPO's from procurement and Payments from Finance departments. 4. Retrieve documents from employee files as per site H. R's requests. 5. Track & Liaise with courier service providers on letters sent to HQ for approvals. 6. Prepare stationery requests in liaison with the site HR ‘s 7. Attend meetings and take minutes of meetings. 9. Raise recruitment and individual review forms in SESAME Roles under Front office and Back Office Business Units 1. Draft general correspondences for review 2. Prepare interview shortlists, invite candidates for interview , attend interviews and communicate interview outcomes to all interviewed candidates. 3. Follow up on approval of relevant employment documents and offer letters with selected staff. 4. Track recruitment process timelines. 5. Carry out staff induction for relevant categories. 6. Prepare letters on changes in employee's terms of contract for relevant approvals and advice payroll accordingly. 7. Monitor staff probation, contract end dates and Prepare relevant forms in good time. 8. Manage the HR helpdesk for the departments assigned 9. Update annual staff appraisal forms for release 10. Prepare various reports e.g HR statistics, Discipline report, Training feedback and evaluation report, Status of actions from Works council meetings e.t.c 11. Training administration-prepare NITA applications for approval to train, trainees' memos, book trainers, follow up on LPO's, attendance lists, certificates, training evaluation, conduct internal trainings e.t.c 12. Send pre-alerts of contract end dates for fixed term contract staff and ensure contract renewal or termination in good time. 13. Ensure all new staff files are opened, documents properly filed and monitor all future staff correspondences and filing in their respective files in real time. 14. Manage discipline for staff in supervisory levels and below – collate witness statements, prepare show cause memos, invite panel members for hearings, send copies to the relevant partiesm prepare minutes of disciplinary hearings, send case conclusion correspondence, maintain all discipline correspondences in the staff file.

• Diploma/Degree in Human Resource Management. • Two years' experience.
Niveau d'études min. requis : Licence ou équivalent

2026-9680 - A'Cademy Manager M/F

Mon, 30 Mar 2026 07:56:18 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
COMPANY OVERVIEW Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS KIGALI, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join KSSC and be part of the team shaping the future of logistics in Africa!

The A'Cademy Manager is responsible for organizing and leading the A'Cademy's activities across managerial, pedagogical, administrative, and logistical dimensions. The role ensures the effective delivery of training programs aligned with business needs and organizational strategy. Main Responsibilities: 1. In collaboration with the subject matter expert, identify and assess core business training needs 2. Contribute to defining the A'Cademy's strategic direction in alignment with AGL's overall training policy 3. Work with business entities to develop training plans, in coordination with the Regional Training Lead 4. Represent the A'Cademy across different entities and countries Day-to-Day Responsibilities (Leadership & Coordination): 1. Lead and manage teams (administration, instructional design, trainers, project managers, and external providers) 2. Prepare budgets, produce financial reports, and ensure budget monitoring 3. Oversee administrative management using the Training Management System (TrainingMS – LearnPilot) 4. Manage resources, including materials and logistics 5. Ensure compliance with applicable training regulations (operating licenses, accreditations, etc.) 6. Ensure adherence to certification standards and legal frameworks (internal policies, ISO 9001, ISO 21001) 7. Monitor and ensure the quality of training delivery 8. Identify, recruit, train, and manage a network of internal and/or external trainers 9. Produce activity reports and provide regular reporting to management Communication & A'Cademy Development: • In collaboration with A'Cademy Leadership, define and implement a communication plan to enhance the A'Cademy's visibility and reputation • Represent the training organization with public and private partners • Ensure effective internal communication within the team • Initiate or contribute to the development and deployment of new training programs Additional Responsibilities (As Needed): • Manage responses to tenders and requests for proposals Required Experience: • Minimum of 3 years of experience managing a profit center or business unit • Experience in training management or running a training center is an advantage Technical Skills & Knowledge (Hard Skills): • Strong knowledge of the training domain: core business activities, professional environment, market, and internal training offerings • Understanding of training systems (initial training, continuous learning, apprenticeship models) • Knowledge of applicable legal and regulatory frameworks • Expertise in training and instructional design (learning engineering) • Knowledge of competency frameworks (roles, skills, certifications) • Familiarity with AGL training policies and quality standards (ISO 9001, ISO 21001) • Knowledge of administrative, financial, and budget management processes • Strong management and leadership skills • Professional proficiency in English and French • Project management knowledge
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9646 - Training Project Manager M/F

Sat, 21 Mar 2026 12:00:10 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Purpose of the Role: The Training Project Manager is responsible for leading training projects from needs analysis through to post-implementation review (RETEX) following pilot sessions or validation phases. The role also includes the design and monitoring of training evaluations. Key Responsibilities: 1. Analyze training needs and support skills development initiatives 2. Draft detailed specifications (terms of reference) for internal clients and, when applicable, external service providers 3. Design or oversee the development of training materials across all delivery formats (in-person, digital, blended, etc.) 4. Develop evaluation tools for training programs 5. Test training modules through pilot sessions or technical and functional validation processes 6. Create training program outlines and documentation 7. Update and manage version control of training materials 8. Document and archive all project-related materials on shared platforms 9. Transfer finalized content to teams responsible for deployment and delivery 10. Produce regular reports and conduct post-implementation reviews (RETEX)

Technical Skills & Knowledge (Hard Skills): • Strong experience in project management, acting as a project lead • Expertise in training engineering (learning program design and structuring) • Expertise in instructional design (pedagogical engineering) • Proficiency in digital content creation tools Behavioral Competencies (Soft Skills): • Strong project leadership and coordination skills • Proactive mindset with the ability to suggest improvements • Creativity and innovation in designing learning solutions • Strong client orientation • Results-driven mindset • Excellent organizational skills, rigor, and methodological approach • Adaptability and flexibility in dynamic environments Specific Skills: • Strong mastery of project management applied to training and learning environments • Solid knowledge of both in-person and digital learning methodologies • Proficiency in learning design tools (e.g., Storyline, Vyond, Camtasia, etc.) • Continuous monitoring of learning trends and industry best practices
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Courant

2026-9484 - HEAD OF HUMAN RESOURCES M/F

Thu, 12 Feb 2026 12:30:35 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
1. JOB PURPOSE & MAIN MISSIONS: The Head of HR will partner with Managing Director, Regional HR Manager and Heads of Departments to provide strategic and operational support to deliver buisness and people centric HR solutions . • To foster a strong Company culture and leadership framework • To ensure implementation of best HR practices, processes and policies, to drive organizational effectiveness and employee satisfaction. • To advise managers on all HR related issues and deliverables. • To identify and develop appropriate organisational development interventions. • To lead key HR initiatives, from inception to completion. • To provide a confidential counseling service to managers and staff.

AGL Logistics Ethiopia S.C. With a presence in Ethiopia for over ten years, AGL Logistics Ethiopia is a pillar of the country's logistics sector. With eight sites strategically located throughout the country, the company offers a full range of services to support businesses, both locally and internationally. In addition to its logistics expertise, AGL is also an employer committed to development in Ethiopia. The company plays an active role in creating employment opportunities by establishing local content contracts with local stakeholders, in line with the Ethiopian authorities' initiatives to promote economic transformation and diversification. AGL also employs more than 120 Ethiopian staff, whom it supports through training and career development programmes.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9399 - Chargé de Formation H/F - VIE 12 mois - (Abidjan)

Fri, 13 Feb 2026 09:55:35 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : VIE
Description du poste :
POSTE ET MISSION : MISSION PRINCIPALE 1. Définir les orientations formation de l'entité • Elabore la stratégie de formation en lien avec la stratégie d'entreprise • Identifie les besoins de formation à court, moyen et long terme • Défini le plan de développement des compétences et le budget associé 2. Gérer le plan de formation • Recueil et analyse les besoins de formation • Elabore, pilote et suis le plan annuel • Gère le budget de formation 3. Piloter les actions de formation /suivi administratif • Sélection des prestataires • Suivi qualité des actions de formation • Assure la conformité avec la législation / dossier de financement le cas échéant 4. Gestion de projet formation • Pilote les projets de formation en lien avec la stratégie et les besoins opérationnels • Conçoit et planifie des parcours de formation adaptés • Gère les outils de la gestion de la formation (LMS, TMS) 5. Evaluation et amélioration continue • Mettre en place des indicateurs de performance • Evaluer l'impact des formations sur les compétences (qualité, ROI, efficacité) 6. Veille et innovation pédagogique • Suivre les évolutions des métiers, des compétences • Veille sur les innovations pédagogiques ACTIVITES • Elabore la stratégie de formation en lien avec la stratégie d'entreprise • Identifie les besoins de formation à court, moyen et long terme • Défini le plan de développement des compétences et le budget associé • Recueil et analyse les besoins de formation • Elabore, pilote et suis le plan annuel • Gère le budget de formation • Sélection des prestataires • Suivi qualité des actions de formation • Assure la conformité avec la législation / dossier de financement le cas échéant • Pilote les projets de formation en lien avec la stratégie et les besoins opérationnels • Conçoit et planifie des parcours de formation adaptés • Gère les outils de la gestion de la formation (LMS, TMS) • Mettre en place des indicateurs de performance • Evaluer l'impact des formations sur les compétences (qualité, ROI, efficacité) • Suivre les évolutions des métiers, des compétences • Veille sur les innovations pédagogiques Activité SST et environnementales • Respecter et veiller au respect des procédures et consignes SSE ; • Rendre compte à son supérieur hiérarchique de toute anomalie ou difficulté rencontrée dans son travail ; • S'impliquer activement dans le processus d'amélioration continue de la satisfaction des clients ; • Assurer l'entretien quotidien (propreté, …) de son lieu de travail

PROFIL : Titulaire d'un BAC+4/5 en Ressource Humaines, vous avez une expérience similaire de minimum 3 ans dans le domaine de la Formation. Vous avez travaillé dans des environnements qui vous ont donné des capacités fortes, et notamment: • Connaissance de la formation professionnelle • Connaissance de la pédagogie des adultes et d'ingénierie de formation • Maîtrise des outils de gestion de la formation (LMS, TMS) • Culture RH et compréhension des enjeux stratégiques de l'entreprise • Elaboration d'un plan de formation • Analyse des besoins en formation • Gestion du budget et optimisation des coûts • Evaluation efficacité des actions de formation • Sens de l'écoute et de la communication • Capacité d'analyse et de synthèse • Rigueur et organisation • Esprit d'initiative et force de proposition • Sens du service et orientation résultat • Adaptabilité • Capacité à travailler en équipe en mode projet
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Bilingue
Langue / Niveau :
ANGLAIS : Courant

2025-9311 - Shared Service Centre Manager M/F

Fri, 12 Dec 2025 13:59:59 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
The core responsibility of the HR Shared Services Centre Manager is to define, implement and manage strong administrative processes and procedures to ensure the effective management of back-office HR Administration for all entities in the Southern African Cluster and all AGL entities in South Africa (SAREG Scope). Under the general supervision of the Managing Director - Southern Africa and the Human Resources Director EAREG - SAREG - MESA, the HR Shared Service Centre Manager will be required to manage the general HR support provided to the HRM and HRD. This role will be responsible for the consolidation of information for all HQ reporting requirements regarding HR for the above entities and ensure the maintenance of all local HR data and reporting systems to ensure statutory reporting is accurate and on time. • Ensure accurate implementation and maintenance of the AGL Community data platform as well as Sage VIP Premier recordkeeping for all relevant entities • Maintain all employment contract templates and relevant take-on process documentation to ensure efficient employee take-on and engagement • Design and implement a well-governed Employee File process which includes an electronic filing system • Oversee regular file audits to ensure all documentation is relevant and up to date • Initiate issuing of employment contracts / transfers / promotions upon receipt of approved SESAME files • Ensure the non-nationals report is tracked and accurately updated monthly, and proactively communicate to the HRM / HRD and the employee of any permit requirements and/or expiry dates • Ensure all acknowledgment letters (for declarations, charters etc.) are accurately tracked, filed, and reported to HR stakeholders at regular intervals and, where required, Bolloré HQ / Regional Compliance reporting updated and provided • Maintain organograms for all entities to ensure all employee changes are recorded and accurate • Ensure adherence to payroll timelines ensuring that all staff movements are communicated timeously according to a consistent process • Share updated organograms to the EXCO teams of each respective business units within the second week of each month • Assist the HRBP's with the planning and coordinating of Employee Relation events (e.g., Wellness Days) • Manage the preparation for audits in conjunction with the wider HR and payroll teams • Provide monthly management reporting & statistics to all HR Managers/Business Partners to aid effective decision-making and tracking • Work closely with the payroll team to ensure all necessary data are accurately captured on VIP • Ensure alignment with finance and payroll on the movement of staff and accurate updating of cost centres • Ensure an effective induction process is followed according to Bolloré Group standard, which includes scrutinising the induction/onboarding process (including the induction pack) and implementing improvements

REMUNERATION & BENEFITS MANAGEMENT: • Ensure the ICHOR movement document is frequently and accurately updated and/or design alternative recordkeeping mechanism in conjunction with payroll to ensure adequate preparation for the budget period • Lead the process to collaborate with HR stakeholders for input in the preparation of relevant budget files and documents to ensure consolidated responses are available for review at SAREG level • Maintain and implement remuneration policies related to mobile phones and data cards in line with AGL Group policy • Monitor and report on usage for e-tags and fuel cards to ensure effective cost management • Oversee the statutory requirements, administration, and query resolution related to the Pension Fund; Medical Insurance, Group Life, and Funeral Fund insurances for all entities • Work closely with the SAREG HR Director to ensure alignment of benefits across entities • Ensure ESS leave reports are monitored and analyzed to provide reports to HR stakeholders • Oversee the management of leave administration on a monthly basis in conjunction with payroll, and escalate any potential problems to the HRBP (sick, maternity, paternity leave etc.) • Ensure UIF processes for maternity, paternity leave, and redundancies are adequately managed • Effectively support all § 189 and/or § 197 processes from an administrative point of view • Oversee both internal and external benchmarking exercises as well as remuneration surveys as initiated by AGL Group • Ensure the Remuneration & Benefits Officer works closely with the SAREG HRIS & Remuneration office to ensure enforcement of AGL policy and guidelines Minimum Education and Experience Requirements: • Bachelor level degree / equivalent qualification (advantageous) • Proven ability to deal with a variety of stakeholders • Proven ability to organise large volumes of work • Demonstrated ability to develop standard operating procedures and implement & monitor the same • Advanced MS Excel with strong focus on working knowledge of V-lookups and Pivots • Working knowledge of Visio will be a distinct advantage • Advanced MS Word skills to develop and maintain templates • Excellent administration skills and attention to detail • Strong planning and
Niveau d'études min. requis : Licence ou équivalent

2025-9190 - Responsable des Ressources Humaines H/F

Thu, 18 Dec 2025 17:27:53 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Élaboration et mise en œuvre de la stratégie RH: • Traduire la politique RH de l'entreprise en plans d'action concrets. • Analyser les besoins en effectifs et compétences pour anticiper les évolutions. • Contribuer à la définition des objectifs RH alignés avec la stratégie globale. Gestion administrative et conformité: • Superviser la paie, les déclarations sociales et fiscales. • Assurer la conformité avec le Code du travail et les conventions collectives. • Mettre à jour les procédures internes et veiller à leur application. Recrutement et intégration: • Définir les profils de poste et rédiger les annonces. • Piloter le processus de sélection (tests, entretiens, short-list). • Organiser l'accueil et le parcours d'intégration des nouveaux collaborateurs. Formation et développement des compétences: • Identifier les besoins en formation via des entretiens annuels et GPEC. • Élaborer et suivre le plan de formation. • Mettre en place des dispositifs de développement (coaching, mentoring). Gestion des carrières et mobilité interne • Concevoir des plans de succession pour les postes clés. • Proposer des parcours évolutifs et accompagner la mobilité interne. • Évaluer les performances et potentiels (entretiens annuels, 360°). Dialogue social et climat interne: • Préparer et animer les réunions avec les représentants du personnel. • Gérer les négociations collectives (salaires, temps de travail...). • Prévenir et gérer les conflits sociaux. Pilotage budgétaire et reporting RH: • Élaborer le budget RH (masse salariale, formation, recrutement). • Suivre les indicateurs RH (absentéisme, turnover, coût du personnel). • Produire des rapports pour la direction et proposer des actions correctives. Santé, sécurité et qualité de vie au travail: • Mettre en place des actions pour améliorer la QVT. • Superviser la prévention des risques professionnels. • Assurer le suivi des accidents de travail et maladies professionnelles

• Bac+5 (Master RH, droit social, psychologie du travail, école de commerce). • 5 à 10 ans d'expérience en RH, souvent avec un passage en généraliste ou responsable paie/recrutement. • Droit du travail et législation sociale. • Gestion de la paie et des outils SIRH. • Techniques de recrutement et formation. • Leadership et capacité à fédérer. • Sens de la négociation et diplomatie. • Adaptabilité face aux évolutions (digitalisation, QVT). • Rigueur, écoute, sens stratégique, confidentialité.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Professionnel

HR Manager – Malawi & Zimbabwe-8666 - HR Manager – Malawi

Mon, 11 Aug 2025 07:36:11 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Job Purpose: HR Manager to oversee and manage human resources functions across our operations in Malawi. The HR Manager will be responsible for implementing HR strategies, managing recruitment, training, employee relations, and ensuring compliance with labour laws within the country. Minimum Education and Experience Requirements: • Bachelor's degree in human resources, Business Administration, or a related field (Master's degree or HR certification is a plus). • Minimum of 5 years of progressive HR management experience, with at least 2 years in a managerial role. • Strong experience in HR across both Malawi and Zimbabwe (or similar regional experience) is preferred. • Previous experience working in multinational or cross-cultural environments. • Experience with labor law compliance, employee relations, performance management, and talent development. • Excellent leadership, coaching, and interpersonal skills. • Proven ability to implement and manage HR processes and systems effectively. • Strong problem-solving and conflict resolution skills.

HR Strategy & Leadership Lead the design and execution of HR strategies aligned with Malawi business objectives, acting as a strategic partner and advisor to senior leadership. Drive organizational development and change management to support transformation initiatives. Maintain and update the organisational structure to reflect staffing changes. Talent Acquisition & Workforce Planning Oversee full-cycle recruitment for all levels, ensuring timely and effective processes in partnership with hiring managers. Develop and maintain a talent pipeline to meet current and future workforce needs. Manage internal SESAME applications for recruitment and staff movements in line with procedures. Coordinate onboarding with internal departments (IT, Security, QHSE) to ensure smooth integration. Employee Engagement & Culture Embed company values into Malawi operations, fostering a positive, inclusive work environment that supports satisfaction and well-being. Conduct engagement surveys, analyse results, and implement improvement plans to enhance retention. Learning, Development & Leadership Growth Implement training and development strategies to build skills, leadership capability, and succession pipelines. Conduct skills gap analyses, collaborate with managers on tailored programs, and manage leadership development initiatives. Performance Management Administer the performance management cycle, including goal setting, evaluations, and feedback. Provide coaching to managers, support improvement plans, and promote a high-performance culture by aligning objectives with business goals. Compensation & Benefits Manage competitive and equitable pay and benefits programs, conducting benchmarking and market analyses. Ensure compliance with local regulations and company standards. Support the creation of the Annual HR Budget in alignment with business priorities. Compliance & Risk Management Ensure full compliance with Malawi labour laws and company policies. Monitor legal changes, update HR practices, and maintain accurate HR records. Support audits and ensure proper documentation. Minimum Requirements Bachelor's degree in HR, Business Administration, or related field (Master's/HR certification advantageous). Minimum 5 years' progressive HR management experience, including at least 2 in a managerial role. Strong HR experience in Malawi, ideally in Freight Forwarding, Logistics, or Supply Chain (Warehousing). Proven track record in labour law compliance, employee relations, performance management, and talent development. Experience in multinational or cross-cultural settings preferred. Strong leadership, coaching, problem-solving, and conflict resolution skills, with the ability to implement and manage HR processes and systems effectively.
Niveau d'études min. requis : Licence ou équivalent

2025-8856 - HR Business Partner H/F

Thu, 24 Jul 2025 11:34:07 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Partenaire stratégique, vous êtes l' intermédiaire entre la direction, les managers et les équipes RH pour optimiser la performance organisationnelle et l'engagement des collaborateurs Accompagner les managers sur les enjeux RH: recrutement, gestion des performances, conflits, et développement des compétences Identifier les besoins en compétences et les trasmettre pour une prise en compte dans le plan de formation Faciliter les transformations au niveau des differentes directions en assurant une communication claire et en réduisant les résistances au changement Participer activement au déploiement des procédures RH en conformité avec le droit du travail Contribuer à la gestion des carrières et à l'élaboration des plans de succession

Bac+5 en RH, droit ou option similaire. Maîtrise des processus RH (recrutement, formation, GPEC) et du droit social. Expérience avec les logiciels RH (ATS, SIRH) et analyse de données. Excellente communication et capacité à négocier. Empathie et sensibilité culturelle pour gérer des équipes diversifiées Alignement des actions RH sur les objectifs business.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2025-8844 - Assistant (e) RH - Chargé Recrutement & Talent Management H/F

Fri, 26 Sep 2025 10:17:02 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDD
Description du poste :
- Sous la supervision de la Chargée Recrutement & Talent Management et dans le respect de la législation du travail, des procédures internes, prendre en charge la partie administrative, operationnelle du recrutement et la gestion des talents. -Réaliser et diffuser des annonces d'emploi sur divers supports (sites internet, journaux, affichages internes) ; -Réceptionner les candidatures spontanées, les analyser et les classer par métier pour les besoins futurs ; -Préparer les entretiens d'embauche et organiser les tests d'embauche ; - Participer à la gestion strategique des talents au sein de l'entité -Gérer le flux des demandes de stages (réception, analyse, tri et clas sement) -Préparer et mettre en place les tests d'évaluation pour les stagiaires présélectionnés -Tenir à jour les états statistiques liés au recrutement -Recevoir les nouveaux embauchés et déployer la procédure d'intégration

Bac + 3 en RH ou Administration des Affaires Minimum 3 ans d'experience en RH Bonne capacité rédactionnelle , orale , sens des responsablilités Motivé et proactif Maitrise Pack Office
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Notion