Export RSS des offres - Seulement les offres à la une : Non / Métier : FINANCE & AUDIT, FREIGHT FORWARDING, RESSOURCES HUMAINES, RSE, ETHIQUE & COMPLIANCE, SURETE, SECURITE, QUALITE & HSE, SYSTEMES D'INFORMATION / Profil : FINANCE & AUDIT-->CONTRÔLE FINANCIER

2026-9896 - Inventory Data Clerk- KBL Site M/F

Thu, 14 May 2026 09:23:59 Z

Fonction : FREIGHT FORWARDING/SUPPLY CHAIN
Type de contrat : CDD
Description du poste :
Ensure inbound/ outbound stock records are correctly in WMS to ensure stock accuracy.

• Carry out counts on all inventory locations in the warehouse. • Run system to compare system vs. physical count report • Advice warehouse team on stock discrepancies detected in warehouse. • Correct anomalies in pick phase as per SOPs • Share stock take/ cycle count reports on time. • Inform warehouse Supervisor of any issues or shortcomings on shop floor • Keep a record of work that is complete and outstanding. • Carry out all delegated tasks from relevant warehouse controller and supervisor. • Abide by SOP and QHSE regulations. • Ensure proper hand over to incoming team.
Niveau d'études min. requis : BAC

2026-9895 - Warehouse Clerk-KBL Site M/F

Thu, 14 May 2026 09:12:39 Z

Fonction : FREIGHT FORWARDING/SUPPLY CHAIN
Type de contrat : CDD
Description du poste :
Assist in various outbound / dispatch activities as per SOP.

• Accurate tallying of stock onto/off truck and off /onto production line as per order schedule. • Ensure WMS is updated on time with outbound/inbound movements. • Receive and check documents brought in by transporters and other sources. • Receive and supervise unloading of merchandise. • Ensure the warehouse is stocked with requisite tools. • Check in merchandise • Fulfil customer orders. • Fill requisitions, work orders, or requests for materials, tools, or other stock items. • Follow all safety codes. • Complete required documentation for processing / dispatching shipment • Carry out all delegated tasks from relevant warehouse controller and supervisor. • Abide by SOP and QHSE regulations.
Niveau d'études min. requis : BAC

2026-9891 - INTERNATIONAL FREIGHT FORWARDING OPERATOR - SEA IMPORTS LOCAL M/F

Thu, 14 May 2026 06:58:55 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
The successful applicant will be responsible for the following key result areas: - 1. Handle day-to- day operational relationship with the client • Receive the orders from Clients. •Request for missing documentation and more detailed instructions, if necessary, from the client. • Inform the client of the files processing progress in real time. • Proactively resolve Client queries. 2. Manage the file processing • Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file. • Process export documentation for shipments • Book cargo with shipping lines • Organize transport for delivery of containers for stuffing /POR • Follow up with shipping lines on the arrival of vessels • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval • Update the system • Regularly archive the files (physically & electronically) • Ensure that client files have all the required attachments and copies of these maintained on file 3. Alert/Inform Management • Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

1. Diploma in Clearing and Forwarding. 2. East Africa Freight Forwarding Practicing Certificate will be an added advantage. 3. 2 years' experience in C & F.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9890 - IFF - OPERATIONS SUPERVISOR - SEA IMPORTS LOCAL M/F

Thu, 14 May 2026 06:44:42 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
The successful applicant will be responsible: - 1. Manage the Team • Inform the team of the entity strategy/ evolutions and communicate on required alignments. • Set goals in terms of quality of service. • Assess teams performance against set Key performance indicators. • Develop & maintain teams competencies. • Ensure a smooth transfer of files/issues. • Ensure the correct application of induction program for newcomers. • Responsible for team productivity and expertise. • In charge of annual performance interview with each IFFO including training, mobility & productivity discussions. 2. Manage the operational relationship with the client • Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators. • Provide support to credit control in case of cash collection issues • Follow up on Consignments and ensure that Clients have been updated on the status. 3. Monitor file processing •Ensure that SOPs are applied at each step of the business process. • Allocate files to be processed to IFF Operators • Validate the opened file before the process begins (for clients exceeding their credit conditions, escalate to N+1 for validation) • Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software) • Assist Operators and other staff members in case of operational issues • Ensure that files are regularly archived (physically & electronically, once a month at least) • Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...) • Control the quality of formalization & documentation of the files. Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued •Get to know the exact details of quotations related to operations in progress. •Select the most adapted means to the operations to be performed, with respect to quotations validated by the client (preferences) • Validate the supplier invoice file allocations & amounts (submission by Operators) • Validate the Client invoices and corresponding attachments (must fit with quotation & submission by Operators). • Check the disbursements of each file. • Alert/Inform N+1 when a quotation is not compliant with operations to be performed. 5. Control the costs of the IFF Unit • Monitor the costs level (in line with budget). It includes salary, extra-hour follow-up, special fees e.t.c • Monitor and ensure that costs allocated to the IFF unit belong to it. 6. Alert/Inform Management • Alert N+1 in case of significant operational issues (impact on quality of service, invoicing, sensitive client. • Identify & work on the issues raised during the file processing. • Prepare monthly KPI reports.

• Diploma in Clearing and forwarding. • East Africa Freight Forwarding practicing certificate is an added advantage. • Knowledge of Single customs territory. • 5 years in Clearing and forwarding • Experience in a supervisory role is an added advantage.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9889 - Operations Manager M/F

Thu, 14 May 2026 06:34:00 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: The Operations Manager will be responsible for directing, coordinating, planning and overseeing tasks and operations involving transportation activities. This responsibility will extend to developing strategies to ensure the efficient and cost-effective functioning of the distribution services. Develop activities, considering the policy and objectives fixed by General Management. To manage all the processes, staff and resources for the transport operations, contributing to the operational effectiveness, client/customer satisfaction, profitability and compliance to relevant policies and regulatory requirements. Job Function: Financial & Performance Management • Take accountability for department P&L performance • Prepare and manage budgets, forecasts, performance and management reports • Ensure accurate financial reporting and reconciliation process • Drive cost control initiatives and identify opportunities for operational improvements • Manage profitability and margin improvement initiatives • Monitor fuel usage, maintenance, staff and variable cost • Assist and support in the procurement and vendor management • Drawing up the dashboards and issuing the reports • Monthly rate adjustments (fuel) • Annual rate and statutory increases • POD and invoicing management Employee Management & Leadership • Lead, motivate and develop high performance staff across all operational functions • Promote staff engagement, communication and morale • Manage employees effectively in line with the company standards, policies and code of conduct • Support succession planning and employee development initiatives • Set performance goals and measurable targets • Ensure that his team master the necessary tools and processes • Monthly staff meeting with action plans • Discipline and operational behaviour management

Continued Client & Stakeholder Management • Build and maintain strong relationships with clients/stakeholders • Participate in client reviews and service KPI meetings • Resolve escalations and service failures promptly • Support business development and new revenue opportunities • Collaborate with sales regarding capacity and solutions Reporting & Governance • Prepare and present departmental reports • Report on KPI's, financial, safety and operational performance • Communicate meeting outcomes and action plans to the team • Report on departmental profitability, cost/km, fleet utilisation, on-time delivery etc. • Ensure audit readiness and document control • Monitoring health and safety and ensure HSE compliance Manage and supervise the operational activities • Oversee daily depot operations, load planning, route optimisation and scheduling • Ensure planning vs actual performance is monitored and corrected • Lead and manage all departmental operations and service planning activities • Manage and optimise fleet productivity to ensure on-time delivery and collection • Oversee TMS compliance and operation control reporting • Ensure POD control, booking accuracy and invoicing deadlines • Manage fleet availability, maintenance planning and compliance • Monitor KPI's (fuel, km's, utilisation, tonnage, on-time delivery, standing times, dead km's etc.) • Meet and improve SLA, process and activity KPI's • Manage asset tracking and movement reporting • Manage on board cameras and driver behaviour • Manage and monitor vehicle service scheduling and maintenance • Manage vehicle uptime, breakdowns and repair turnaround • Ensure inspections, COF's, permits and certificates are current • Driver and shift management • Driver working hour and overtime compliance • Oversee the activities and performance indicators • Be responsible for Data Quality and integrity • Ensure compliance requirements are fulfilled • Be Responsible for local market expertise • Insure updating the rate database and the various transport-related taxes (DMP Platform when available) • Assist & support Middle & Front Office in the setting-up of solutions • Promote the communication from and towards the operations managers within their area of Responsibility • Handle industrial relations related issues as management representative in conjunction with HR • Develop a healthy team culture Minimum Education and Experience Requirements: • Matric • At least 5 years' experience in transport management • At least 2 years' experience as a manager • Knowledge of transport methods, costs and benefits • Good knowledge of Microsoft Office • Complex problem-solving skills • Good attention to detail. • Good use of email • Excellent communicator
Niveau d'études min. requis : BAC

2026-9885 - HR Training Assistant H/F

Wed, 13 May 2026 13:40:47 Z

Fonction : RESSOURCES HUMAINES/TALENT MANAGEMENT
Type de contrat : CDI
Description du poste :
• Participer à la mise en œuvre du plan de formation et des actions de formation par rapport à la politique formation KCT ; • Contribuer à la collecte des besoins en formation issue des évaluations annuelles du personnel ; • S'impliquer dans l'organisation et la planification des sessions de formation ; • Suivre les inscriptions et les présences des stagiaires ; • Réaliser les bilans et tableaux de bord relatifs à l'activité formation • Participer à l'analyse des besoins et à la mise en place d'un plan de formation • Assister à la coordonnination du bon déroulement des formations ; • Suivre, contrôler et dépouiller les fiches d'évaluations à chaud ; • Mettre à jour de manière systématique les cahiers formations ; • Participer à la mise en œuvre de l'évaluation de l'efficacité des formations ; • Rédiger des comptes-rendus et les notes de synthèses des formations ; • Paticiper au processus des non-performer et la mise en place des différents plans d'actions ; • Participer au suivi des plans d'actions post-formation ; • Évaluer la qualité des formations dispensées ; • Assurer la tenue des dossiers de formation, leur complétude et leur archivage ; • Tenir le tableau de bord des cahiers de formation et le tableau de bord de suivi des validités des certificats et attestations de formation ; • Contribue aux suivi et à la mise en œuvre des formations internes en collaboration avec le Training Manager. • Contribuer à la consolidation des données fiables issues des évaluations annuelles ; • Contribuer à la préparation des données fiables nécessaires à la tenue du Comité Carrières ; • Participer à la mise en place des outils de référentiel des métiers, cartographie des emplois fiches de postes, référentiels des compétences ; • Participer à la mise en place de la People Review et des plans de développement ; • Contribue au recensement et à la coordination des mobilités internes de l'entreprise ; • Assurer la mise à jour des fichiers de suivis de gestion des carrières. • Participer à la mise en œuvre de la poltique éthique et conformité de la société ; • Prendre part au suivi dosimétrique des chauffeurs travaillant sous rayonnement ionisant ; • Contribue à la gestion et au bon déroulement des différents types de stage ; • Assister à la coordination des visites d'entreprises des écoles et universités ; • Participer à la préparation et à l'organisation des activités récréatives et festives de la société ; • Participer au suivi de l'exécution du cahier de charges par le prestataire retenu pour la gestion de la cantine de l'entreprise ; • Rendre compte de ses tâches et solliciter l'aide nécessaire du Responsable en charge en cas de besoin. • S'impliquer activement dans le processus d'amélioration continue de la satisfaction des clients et des résultats de l'entreprise ; • Participer à l'amélioration des contrôles internes ; • Toutes autres tâches qui lui seront confiées par la hiérarchie.

• Avoir un Diplôme d'enseignement supérieur Licence (BAC+3) en GRH ou tout autre diplôme équivalent • Expérience dans le poste (minimum 2 ans) • Expérience Professionnelle cumulée (minimum 2 ans) • Avoir une connaissance globale des activités portuaires ; • Maitrise des procédures de recrutement, formation et de gestion de carrières ; • Connaissances soutenues des meilleures pratiques de communication efficace ; • Connaissance du droit du travail camerounais ; • Connaissances soutenues des meilleures pratiques de gestion administrative du personnel • Développer la passion aux métiers portuaires. • Excellentes capacités d'organisation et de planification • Capacité à communiquer efficacement • Capacité à travailler sous pression • Forte capacité d'adaptation et d'apprentissage • Afficher une forte adhésion et respect aux valeurs de KCT • Faire montre d'une bonne intégrité, de diplomatie et d'impartialité • Confidentialité et discrétion • Fiabilité, rigueur et méthode • Sens de l'observation, de l'analyse et de la synthèse • Très bonne maitrise de MS Office (Word, Excel, Powerpoint, Outlook)
Niveau d'études min. requis : Licence ou équivalent

2026-9884 - Warehouse Manager – AFUNGI BASE M/F

Wed, 13 May 2026 13:16:08 Z

Fonction : FREIGHT FORWARDING/ENTREPOTS
Type de contrat : CDI
Description du poste :
General: The Warehouse Manager for Afungi Base, reports to Logistics Manager and he is responsible for the effective management, control, and optimization of warehouse operations at the Afungi base. The role ensures safe, efficient, and compliant handling of materials, equipment, and consumables in support of operational and project requirements Detail of the specific tasks: Responsibilities include but are not limited to the following: • Plan, organize, and oversee all warehouse activities, including receiving, storage, issuing, and dispatch of materials. • Ensure proper layout, labeling, and storage methods to maximize space utilization and operational efficiency. • Maintain accurate stock control and inventory records using ERP or warehouse management systems. • Coordinate inbound and outbound logistics with procurement, transport, and operations teams. • Monitor stock levels and ensure timely replenishment in line with operational demands. • Conduct regular stock counts, cycle counts, and audits; investigate and resolve discrepancies. • Control obsolete, slow-moving, or damaged stock in accordance with company procedures. • Ensure full compliance with HSSE policies, procedures, and local regulations. • Promote a strong safety culture within the warehouse team. • Ensure safe handling of hazardous materials and proper use of PPE. • Maintain warehouse security and prevent loss, damage, or theft of materials. • Supervise, train, and develop warehouse personnel, including storekeepers and forklift operators. • Allocate tasks, manage work schedules, and monitor performance. • Ensure discipline and compliance with company rules and procedures. • Prepare and submit regular reports on inventory levels, warehouse performance, and key KPIs. • Identify opportunities for process improvement and cost optimization. • Support internal and external audits related to warehouse operations.

Qualifications & Experience: • Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. • Minimum of 5–8 years' experience in warehouse management, preferably in a remote or project-based environment. • Proven experience managing large inventories and teams. • Experience in industrial, construction, mining, or oil & gas environments is an advantage. • Knowleadge of QHSE procedures. Skills & Competencies • Strong knowledge of warehouse operations and inventory control best practices. • Familiar with the Oil & Gas sector. • Familiarity with ERP/WMS systems (e.g., SAP or equivalent). • Strong leadership, organizational, and communication skills. • Ability to work under pressure and meet tight operational deadlines. • High attention to detail and strong problem-solving skills. • Proficiency in English; Portuguese is a strong advantage. Experience Requirements: • 3–5 years of experience in warehouse operations or logistics. • Prior experience in a supervisory or team lead role is highly desirable. • Experience with inventory control, shipping/receiving, and safety procedures. Working Conditions • The position is based at Afungi Base, with the possibility of extended working hours depending on operational requirements. • B/B rotational regime (28 days on duty followed by 28 days off duty). • Flight tickets to and from Afungi will be covered by the Client. • Transport, accommodation and meals on site will be provided and covered by the Client. • The employee is required to comply with and follow all Client procedures and regulations while on site. Address: Palma District - Cabo Delgado Province
Niveau d'études min. requis : Licence ou équivalent

2026-9881 - BOND OFFICER - SEZ M/F

Tue, 12 May 2026 15:05:04 Z

Fonction : FREIGHT FORWARDING/DOUANES FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
Responsible for ensuring full compliance with Customs (KRA), SEZ Authority (SEZA), and Special Economic Zone warehouse regulations. The role acts as the control point for all stock movements ensuring compliance across all inbound and outbound movements. 1. Customs Compliance & Documentation Ensure accurate preparation, validation, and submission of: •Import Declaration Forms (IDFs) • Customs entries aligned with correct customs regimes • Verify correctness of: HS classification, Quantities and values and Applicable customs regimes. • Ensure compliance with KRA Customs regulations and SEZ procedures • Maintain proper documentation for customs audits and inspections 2. Bond Management & Monitoring (CB20 / CB21) • Monitor and manage Customs Bonds (CB20 & CB21) to ensure continuous coverage of bonded cargo. • Track bond utilization against stock and customs exposure. • Ensure timely replenishment of bonds and COEs for replenishments. • Liaise with relevant stakeholders (AGL Customs clearance &Ops team, Declarants) to: -Avoid bond exhaustion, -Prevent operational disruptions, -Maintain up-to-date records of: Bond balances, Bond consumption & COE submissions and approvals 3. Inbound & Outbound Control • Control and monitor all inbound (imports) and outbound (exports / ex-warehouse) cargo movements. • Verify and validate all documentation before authorizing stock movement: IDF, Bills of Lading/Airway Bills, Commercial invoices, Packing lists and Customs entries. • Authorize movement of goods into and out of the SEZ in full compliance with customs regulations. • Ensure shipment accuracy in terms of quantity, description, regime, and supporting documentation. 4. Inventory & Stock Control • Maintain accurate bonded inventory records in real time and reconcile with WMS reports • Record and track: -Stock receipts &Issues and transfers • Ensure full reconciliation between system stock and physical stock. Participate in: -Cycle counts, Periodic stock takes & prevent and report any unauthorized stock movement. 5. Repackaging & UOM Reconciliation • Monitor and supervise KRA approvals for repackaging activities. • Supervise and record all repackaging operations within the SEZ. • Perform detailed reconciliation of units of measure (UOM): -As received (imported), As repacked -As ex-warehoused -Ensure clear audit trail and traceability of stock transformation. 6. Monitoring, Audit & Compliance Control • Conduct pre-audit checks for inbound and outbound documentation. • Perform post-audit reviews to ensure: Accuracy of customs entries & Compliance with internal SOPs and customs laws • Act as the regulatory controller for all stock movement activities. • Identify discrepancies and ensure real-time escalation and resolution. 7. Reporting & Regulatory Submissions • Prepare and submit: Monthly stock reports to Customs / SEZA, Monthly reconciliation & compliance reports, Annual statutory reports.

• Bachelor's degree in Logistics, Supply Chain, Business, or related field • Minimum 3–5 years' experience in: Bonded warehouse / SEZ operations or Customs compliance and documentation or Bond management • Strong working knowledge of:KRA systems (iCMS / Kentrade) SEZ regulatory framework, Customs procedures and regimes
Niveau d'études min. requis : Licence ou équivalent

2026-9880 - Shared Service Center Analyst M/F

Wed, 13 May 2026 06:48:08 Z

Fonction : RSE, ETHIQUE & COMPLIANCE/ETHIQUE & COMPLIANCE
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION The Third-Party Compliance Analyst within the Shared Services Center is responsible for overseeing third-party management and conducting thorough due diligence assessments on the integrity of all third parties across the AGL Group's scope—including clients, suppliers, intermediaries, agents, and other stakeholders. The objective is to determine whether AGL can ethically and legally engage in business relationships with these entities. This role aims to assess the integrity levels of entities or individuals in business relations with AGL and to prevent associations with parties involved in unethical practices such as corruption, money laundering, or those listed on national, international sanctions registers. It also includes identifying whether any third parties are politically exposed persons (PEPs). Key Responsibilities • Conduct comprehensive due diligence on all third parties in accordance with AGL's internal compliance policies and procedures. • Ensure compliance with all applicable national and international laws, regulations, and guidelines during the due diligence process. • Monitor accessible sanctions lists (EU, US, UK, UN, etc.) throughout the process to manage third-party compliance. • Perform third-party screenings (clients, suppliers, intermediaries, agents, and partners) upon request from any AGL Group entity, using specialized tools and open source research. • Continuously assess and monitor third-party risks using the risk management tool, and prioritizing updating the changes related to previously screened entities. • Support the Group Senior Compliance Officer in the due diligence and screening requests from regional compliance delegates or other AGL entities, including HQ. Ensure adherence to internal policies and procedures related to third-party management and processing. • Submit weekly reports to the Shared Services Center Manager detailing completed due diligence and screening activities. • Participate in the review and update of compliance policies and procedures, including the third-party screening policy. • Conduct in-depth open-source search and evaluate the reliability of collected information to support and enhance screening results. • Ensure proper archiving of all available information on screened third parties, including automated screening results (Firco/Lexis Nexis), within the Central Compliance SharePoint for easy access by relevant stakeholders. • Collaborate with the Compliance Department on matters related to international sanctions and export control.

KEY REQUIREMENTS • University degree in Law, Compliance, Business Intelligence, or a related field. • 2–3 years of initial experience in the private sector, preferably in transportation and logistics. • Knowledge of export control regulations is an added value. • Strong analytical, research, and synthesis skills; attention to detail; team-oriented mindset with sense of curiosity. • Ability to meet deadlines and manage multiple priorities. • Solid understanding of compliance principles. • Excellent written and verbal communication skills in both French and English. • Proficiency in IT tools (CRM systems, OSINT techniques) and Microsoft Office Suite.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9874 - ALTERNANCE Expert(e) Solution IT H/F

Mon, 11 May 2026 14:51:15 Z

Fonction : SYSTEMES D'INFORMATION/EXPERTISE SOLUTION
Type de contrat : ALTERNANCE
Description du poste :
MISSIONS Au sein du département des solutions portuaires, l'expert solution (Solex) est chargé de la réalisation de configurations spécifiques sur les solutions, et doit également participer à leur déploiement sur les différents terminaux d'AGL. Le Solex doit également être capable de gérer les demandes de support, ainsi que de comprendre et d'analyser les processus métier. Vos missions seront les suivantes : •Recueillir et traduire les besoins métier en développements techniques •Développer et/ou configurer des fonctionnalités •Effectuer des tests et la recette utilisateur (UAT) •Installer et configurer les environnements TOS •Réaliser le mapping des données à des fins de reporting •Développer / configurer des interfaces EDI

PROFIL Diplômé en informatique, en ingénierie ou en data (niveau minimum requis Bac+3) avec des connaisses techniques en : •Java et .NET •SQL Server •Web servcies REST / SOAP •Méthodologie Agile / Scrum •Connaissances en EDI (par exemple EDIFACT) •Connaissance des outils de ticketing, par exemple ServiceNow •Connaissance souhaitable du secteur de la logistique et du transport •ITIL
Niveau d'études min. requis : Master ou equivalent

2026-9873 - IMPLANT M/F

Mon, 11 May 2026 12:07:04 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
To act as the on-site representative of the company at the customer's premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence. 1. Operations Coordination Manage day-to-day logistics activities at the customer site for the Sea Export of their products Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution. Monitor shipment status and ensure adherence to agreed timelines and service levels. Handle documentation for outbound shipments, customs clearance, and compliance where applicable. 2. Customer Interface Act as the primary point of contact between the customer and the AGL. Understand customer requirements and ensure alignment with operational execution. Provide regular updates on shipment status, delays, and exceptions. Address customer queries, complaints, and service issues promptly. 3. Exception Handling & Problem Solving Identify operational issues and initiate corrective actions. Escalate critical issues to management in a timely manner. Work closely with stakeholders to resolve delays and service failures 5. Compliance & Process Adherence Ensure all operations comply with regulatory requirements. Follow internal SOPs and maintain documentation for audits. Support continuous improvement initiatives in processes and efficiency. 6. Reporting Prepare daily/weekly/monthly operational reports. Track KPIs such as delivery timelines, turnaround time, and service levels. Highlight risks, bottlenecks, and improvement opportunities.

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field. Experience in customer-facing or implant roles is an advantage. Knowledge of customs procedures and regulatory requirements (preferred) 2 Years in logistics, freight forwarding, and supply chain operations
Niveau d'études min. requis : Licence ou équivalent

2026-9871 - ALTERNANCE Assistant(e) QHSE H/F

Mon, 11 May 2026 09:53:49 Z

Fonction : SURETE, SECURITE, QUALITE & HSE/MANAGEMENT SURETE, SECURITE, QUALITE & HSE
Type de contrat : ALTERNANCE
Description du poste :
MISSIONS Au sein de la Direction QHSE & RSE, vous contribuerez au pilotage et l'amélioration du Système de Management Intégré (SMI) Qualité/Sécurité/environnement mis en place au niveau de la Direction de AGL et au sein des entités du groupe. Ainsi, vous prendrez part aux activités quotidiennes de l'équipe : •Contribuer à la coordination et au suivi du déploiement du Système de Management Intégré •Animer et améliorer le système de management de l'environnement (monitoring de la démarche de certification SMI, analyse des aspects environnementaux, collecte des indicateurs, analyse réglementaire…) •Participer à la rédaction des procédures QSE groupe •Suivre le déploiement et l'appropriation des outils QSE du groupe par les entités •Réaliser des animations autour de la qualité, de l'environnement et de la sécurité au sein des entités et des Directions du siège •Réaliser les reportings et analyses des statistiques QSE •Préparer et animer des formations sur les outils QSE internes •Animer l'accueil QSE des nouveaux arrivants •Assurer le suivi des plans d'actions Plus largement, nous attendons que vous mettiez à disposition vos connaissances techniques dans les domaines de la qualité, sécurité et de l'environnement. Vous serez encadré(e) et accompagné(e) dans vos missions par le directeur adjoint QHSE. Vos missions évolueront au fil de votre apprentissage selon les évolutions des normes et des réglementations, ainsi que les besoins de l'entreprise.

PROFIL •De formation supérieure Bac +4/5, vous avez un réel intérêt pour les enjeux Qualité, Sécurité, Environnement dans l'Entreprise. •Vous êtes curieux(se), organisé(e), autonome, proactif(ve), bonne communication orale et écrite, capacité à travailler avec des interlocuteurs occupant diverses fonctions transverses et pouvant être basés à l'étranger. •Vous avez une bonne maitrise du Pack Office, notamment Excel, et êtes à l'aise avec la gestion de bases de données. •Anglais courant.
Niveau d'études min. requis : Master ou equivalent

2026-9870 - Talent Acquisition H/F

Sat, 09 May 2026 12:08:01 Z

Fonction : RESSOURCES HUMAINES/RELATIONS SOCIALES - JURISTE
Type de contrat : STAGE
Description du poste :
Sous la supervision de la Responsable du Développement RH & GPEC, le stagiaire Talent Acquisition aura pour principales missions : Recrutement : Contribuer à l'attractivité, à la sélection des talents en assurant un processus de recrutement fluide, équitable et aligné sur les besoins stratégiques d'OCT. 1- Attractivité et sourcing - Rédiger et publier les offres sur en interne & externe sur les canaux institutionnels - Développer des partenariats avec écoles, universités, plateformes RH - Organiser ou participer à des événements de recrutement (forums, salons) - Suivre les indicateurs de performance (nombre de recrutement, temps de recrutement, taux de satisfaction, etc.) 2- Sélection des candidats - Gérer les candidatures via l'ATS et les outils internes (boîte de recrutement OCT) - Réaliser les préqualifications téléphoniques - Coordonner les entretiens avec les managers - Assurer la traçabilité et l'équité du processus 3- Suivi et amélioration continue - Optimiser les formalités administratives liées à l'embauche - Assurer le suivi des périodes d'essai de tout contrat confondu en y adjoignant un formalisme d'entretien - Refonte des annonces de recrutement et trouver des canaux de diffusion autres que ceux institutionnels Accueil et intégration : L'intégration est un processus essentiel pour toute personne qui arrive dans un nouvel environnement. Que ce soit pour un nouvel emploi, une nouvelle école ou un nouveau pays, une intégration réussie est la clé pour s'adapter rapidement et efficacement à ce nouvel environnement. Dans sa politique d'attractivité et de rétention, OCT a à cœur de faire en sorte que chaque intégration soit une expérience unique humaine et valorisante. Il convient pour la personne en charge de l'intégration de : - S'approprier tous les processus “on boarding” du nouvel embauché - Accueillir personnellement le nouvel arrivant dès son premier jour - Présenter l'entreprise et les valeurs de l'organisation - Contribuer à l'organisation des Journées d'intégration OCT - Être force de proposition dans le processus d'accueil.

Accessible à partir d'un diplôme de niveau bac + 3 (en droit, administration du personnel, gestion des Ressources Humaines ect.) avec une expérience dans le recrutement ou la gestion des talents, idéalement en environnement multiculturel • Maîtrise des outils digitaux de recrutement (job boards, réseaux sociaux, ATS) • Bonne connaissance des pratiques RH et des tendances en acquisition de talents • Capacité à élaborer et diffuser des annonces attractives, et à identifier de nouveaux canaux de sourcing
Niveau d'études min. requis : Licence ou équivalent

2026-9869 - INTERNATIONAL FREIGHT FORWARDING - OPERATOR M/F

Fri, 08 May 2026 14:56:55 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: - 1. Handle day-to- day operational relationship with the client • Receive the orders from Clients. •Request for missing documentation and more detailed instructions, if necessary, from the client. • Inform the client of the files processing progress in real time. • Proactively resolve Client queries. 2. Manage the file processing • Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file. • Process export documentation for shipments • Book cargo with shipping lines • Organize transport for delivery of containers for stuffing /POR • Follow up with shipping lines on the arrival of vessels • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval • Update the system • Regularly archive the files (physically & electronically) • Ensure that client files have all the required attachments and copies of these maintained on file 3. Alert/Inform Management • Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

1. Diploma in Clearing and Forwarding. 2. East Africa Freight Forwarding Practicing Certificate will be an added advantage. 3. 2 years' experience in C & F.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9868 - IFF OPERATIONS SUPERVISOR -SEA EXPORTS M/F

Fri, 08 May 2026 14:51:42 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : INTERIMAIRE
Description du poste :
Reporting to the Senior Supervisor - Sea Exports. The Key responsibilities will be: - 1.Manage the team 1.1 Inform the team of the entity strategy/ evolutions and communicate on required alignments 1.2 Set goals in terms of quality of service 1.3 Assess teams performance against set Key performance indicators develop & maintain teams competencies 1.4 Responsible for the induction of new modules concerning TMS & DMP 1.5 Responsible for team productivity and expertise 1.6 Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO 2.Manage the operational relationship with the Client 2.1 Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators 2.2 Follow up on Consignments and ensure that Clients have been updated on the status in real time. 3.Monitor file processing 3.1 Ensure that SOPs are applied at each step of the business process 3.2 Monitor all documentation and ensure compliance with required laws and regulations 3.3 Ensure tariffs for existing Clients are regularly updated 3.4 Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation) 3.5 Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software) 3.6 Assist Operators and other staff members in case of operational issues. 3.7 Ensure that files are regularly archived (physically & electronically, once a month at least) 3.8 Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...) 3.9 Control the quality of formalization & documentation of the files. 4.Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued. 4.1 Get to know the exact details of quotations related to operations in progress 4.2 Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences) 4.3 Validate the supplier invoice file allocations & amounts 4.4 Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators. 4.5 Check the disbursements of each file 4.6 Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port 4.7 Liaise with credit control department on collection of outstanding payments both from cash and credit clients. 5.Control the costs of the IFF unit in line with approved budget 6. Alert/Inform Management in case of significant operational issues which may impact on quality

• Diploma in Clearing and Forwarding or related field. • East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage • Knowledge of Single Customs Territory • Minimum of 4 Years experience in sea export freight forwarding/logistics • Experience in a supervisory or team lead role will be an added advantage.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9867 - CLEARING AND FORWARDING OPERATOR - AGL SEZ M/F

Fri, 08 May 2026 13:56:35 Z

2026-9866 - SENIOR SUPERVISOR - SEA EXPORTS M/F

Fri, 08 May 2026 13:47:18 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Senior Supervisor – Sea Export Logistics is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards. 1. Operational Management - Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution. - Ensure timely processing of export shipments (FCL/LCL) from origin to destination. - Monitor shipment milestones and proactively resolve operational issues or delays. - Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution. 2. Documentation & Compliance - Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.). - Ensure compliance with international trade regulations, customs requirements, and shipping line policies. - Maintain accurate records and ensure timely updating of internal ERP systems. 3. Customer Service - Act as a key point of contact for major clients and handle escalations effectively. - Ensure high service levels and maintain strong relationships with customers, and partners. - Liaise with overseas offices, carriers, and vendors for efficient cargo movement. - Provide shipment updates and ensure proactive communication. 4. Team Leadership - Lead, mentor, and supervise the sea export operations team. - Allocate workload, monitor productivity, and ensure team KPIs are met. - Conduct training sessions to enhance team capabilities and compliance awareness. - Foster a performance-driven and customer-focused culture. 5. Vendor & Carrier Management - Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation. - Negotiate operational arrangements and escalate capacity constraints. - Monitor carrier performance and maintain strong vendor relationships. 6. Performance & Reporting - Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality. - Prepare operational reports for management review. - Identify process improvements to enhance efficiency and reduce costs. 7. Risk & Problem Management - Identify operational risks and implement corrective and preventive actions. - Handle shipment discrepancies, claims, and disputes. - Ensure adherence to company policies, safety, and quality standards.

• Business Degree in Logistics, Supply Chain Management, Business Administration, or related field. • Diploma in Logistics and Distribution. • Minimum 5 years of experience in sea export freight forwarding/logistics • At least 2–3 years in a supervisory or team lead role. • Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation
Niveau d'études min. requis : Licence ou équivalent

2026-9865 - C & F SOLUTIONS MANAGER M/F

Fri, 08 May 2026 13:37:42 Z

Fonction : FREIGHT FORWARDING/SOLUTIONS
Type de contrat : CDI
Description du poste :
The C&F Solutions Manager is responsible for managing Customer-Focused C&F Solutions, Quality of Service, ensuring seamless coordination between customers and internal operational teams, and delivering superior customer service across freight forwarding and logistics activities. The role focuses on solution design, service delivery, issue resolution, and customer satisfaction, while supporting business growth and retention. 1.CF Solutions & Account Support • Act as the primary point of contact for key customers, providing end‑to‑end logistics solutions across imports, exports, and multimodal services. • Design and propose tailored CF solutions aligned with customer requirements, operational capabilities, and commercial objectives. • Coordinate with Operations team (Sea/ Air & Road) Transport, Warehousing Team, Finance teams and other internal support Teams to ensure smooth execution of agreed solutions. • Support RFQs, tenders, and pricing exercises by providing operational inputs and solution frameworks. 2. Customer Care & Service Management • Monitor shipment milestones to ensure proactive communication with customers on shipment status, delays, and exceptions. • Handle customer escalations, claims, demurrage/detention issues, and billing disputes in a timely and professional manner. • Ensure adherence to agreed Service Level Agreements (SLAs) and continuously improve service performance. • Drive customer satisfaction initiatives and service quality reviews. 3. Quality of Service & Data Quality Management • Own and drive quality of service standards across all customer-facing and operational activities. • Ensure accuracy, completeness, and timeliness of data captured in internal systems. • Monitor data quality related to shipments, documentation, billing, milestones, and KPIs, and ensure corrective actions are implemented. • Work closely with operations and IT/system teams to address data gaps, system issues, and process deviations. • Promote best practices for data discipline and compliance with internal SOPs and reporting requirements. • Support audits, KPI reporting, and management reviews by ensuring reliable and high-quality operational data. 4. Reporting & Process Improvement • Prepare and analyze customer service KPIs, shipment performance reports, and service improvement action plans. • Identify recurring issues and lead root cause analysis and corrective measures. • Participate in implementing process improvements, digital tools, and system enhancements to improve customer experience. 5. Commercial & Relationship Management • Support customer retention and growth through regular engagement, service reviews, and business development support. • Identify upselling and cross‑selling opportunities in collaboration with the sales team. • Assist senior management with customer presentations, business reviews, and strategic planning.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. • Experience in handling key accounts and solution-based logistics services is highly desirable • 5 years in Logistics/ FMCG/ Supply Chain Management/Sales or Commercial Management
Niveau d'études min. requis : Licence ou équivalent

2026-9864 - SECURITY CONTROLLER - AGL SEZ M/F

Fri, 08 May 2026 10:10:01 Z

Fonction : SURETE, SECURITE, QUALITE & HSE/SECURITE DES SITES
Type de contrat : CDD
Description du poste :
1. Conduct security risk assessments and identify vulnerabilities 2. Prevent theft and damage to Company property 3. Ensure regular rotation of sub-contracted security guards. 4. Ensure all reported incidents are logged on the occurrence book and reported to the relevant person and proper action taken 5. Lead incident investigations, liaise with the local police on any alleged intrusion into the premises or company/client cargo and follow up the case to conclusion 6. Ensure all security procedures are followed by all employees and Clients within the premises 7. Ensure all access points and control rooms are properly manned 8. Manage CCTV, alarms, and access control systems and ensure all security gadgets/tools/equipment are in good working condition 9. Maintain records of all main door keys and ensure safe custody of the same. 10. Ensure all items leaving the premises are accompanied by the relevant authorization documents and gate pass. 11. Manage subcontracted Security Company on site. 12.Train employees on security awareness and procedures

1. Relevant Degree, Diploma, or professional certification in Security or a related field. 2. Minimum of five (5) years' hands-on experience in a busy and demanding work environment. 3. Strong investigative and analytical skills.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9863 - IT Infrastructure Engineer M/F

Fri, 08 May 2026 09:31:31 Z

Fonction : SYSTEMES D'INFORMATION/MANAGEMENT SYSTEMES D'INFORMATION
Type de contrat : CDI
Description du poste :
Job Purpose: IT Infrastructure Engineer Within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL) - main functions are supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called “IT Infrastructure Engineer”. - Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain) -Service Desk (if part of RUN domain): IT support for users -Continuity of service (if part of the RUN domain) for Operations (hardware and software infrastructure) on the day-to-day: o Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxies, Gateways, WAN, Wi-Fi, Video-Conferencing systems and others equipment UPS, Aircon, Genset, IoT… o Systems: Servers (Windows/Linux or iSeries), storage, Data backup means, Local Applications, … o End users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headset… They are a member of the BUILD and/or RUN or both teams of the AGL MIS department. The Geographical scope of work should be aligned with the Reporting lines. Job Function: - ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work. - Ensure IT Hardware resources and capacity planning (see inventory and capacity planning in deliverables here after) - Contribute to IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test - Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL IT catalogue - Apply MSC AGL security and licensing policies - Manage IT Infrastructure related contracts and SLA: Review supplier's contracts making sure they are in accordance with AGL requirements, meeting our expectations. Apply penalties for non-compliancy. - Maintain and update documentation of procedures and configurations - Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes. - Techno watch, anticipate new technologies Deliverables: -IT Hardware resources management and capacity planning: • Hardware inventory (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY • Capacity planning (including hardware and workforce requirements). Frequency = QUATERLY - Infrastructure management: • Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT • Contribute to Infrastructure Action plan update. Frequency = MONTHLY • Weekly meeting with Reporting line Manager. Frequency = WEEKLY

Key Skills: - Strong communication and interpersonal skills for collaboration across teams. - Meeting skills - Customer care - Organized - Conceptual - Strong analytical and troubleshooting skills to address complex technical challenges. - Excellent project management and organizational abilities. Personnel Attributes: - Agile / Open-minded - Professional - Team Player - Interpersonal Skills - Integrity / Loyalty - Flexible - Strong trouble shooting skills and problem-solving aptitude Minimum Education and Experience Requirements: - Degree in Information Technology or Computer Science. - Minimum 3 years' experience - ITIL foundations certified. - Strong knowledge in Microsoft Active Directory environment is an added advantage. - Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies. - Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols). - Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated). - Knowledge and hands-on experience with Azure cloud platform is an added advantage.
Niveau d'études min. requis : Licence ou équivalent