Export RSS des offres - Seulement les offres à la une : Non / Métier : COMMERCIAL & MARKETING, RAIL

2026-10404 - Sales Executive M/F

Fri, 25 Sep 2026 10:29:18 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Job Purpose: Identify new customers and secure new business for BALSA. Job Summary • Make a minimum of 40 New Quality calls per month – Uploaded in in COMONE System. • Make a minimum of an additional 80 calls per month. • Development the target customer base in line with budget. • Meet new business revenue targets as agreed.

Job Function: • Promote and create awareness of BALSA PTY LTD in the market • Secure/Sign new business which has never been handled by BALSA before • Competencies and Skills to sell across all verticals/industries • Contribute to BALSA PTY LTD revenue targets through selling, participation in planning and strategy development. Drive revenue growth and expand market share • Develop presentations and client- specific sales material. • Attend to client quotations and follow up agreed rates/services and sales leads. • Develop and manage joint sales campaigns with Company global offices and other Partners. • Arrange and set monthly joint sales and service calls with local BALSA Management support and as and when required for national and international visitors. • Prepare and submit monthly sales report. • Share advisory notices with clients as changes occur in the market • Hold weekly Branch sales meetings with relevant Managers/BALSA staff to present progress on sales, opportunities, pipeline and strategy to close new business. • Support finance where payments are not made on time on specific account • Attend and secure leads at conferences, industry conventions etc • Any other delegated tasks deemed as reasonable as assigned by the reporting manager Minimum Requirements: State educational and experience requirements • Matric • Min 5 years' experience in sales environment in all transport modes (air, sea, road and rail) is essential. Strong knowledge of all verticals • Projects knowledge of heavy lift out of gauge shipments advantageous • Good interpersonal skills and presentation skills • Results Oriented and astute negotiator • Must be confident and assertive • Computer literacy required, e.g. Word, Excel, PowerPoint • Ability to put together Tenders in response to Client Requirements • Must have a sense of urgency and able to handle extreme pressure. Be able to meet strict deadlines. • Thick skinned and able to handle and convert rejection • The ability to manage and identify problems affecting customers and provide constructive feedback and solutions • Proven track record in dealing with customers on high level. • Valid driver's license and valid passport.
Niveau d'études min. requis : BAC

2026-10403 - Ingénieur Équipement Ferroviaire H/F

Thu, 24 Sep 2026 10:09:58 Z

Fonction : RAIL/DIRECTION MATERIEL / TECHNIQUE
Type de contrat : CDI
Description du poste :
Vous interviendrez au sein de la Direction Technique Siège (localisé à Puteaux) sur des sujets techniques et d'ingénierie liés à l'exploitation et à la maintenance d'équipements ferroviaires en Afrique (locomotives, wagons, machines de voie, machines outils…) en support direct à nos filiales ferroviaires SITARAIL, CAMRAIL et de nouveaux projets ferroviaires sur le continent africain : • Gestion de projets de matériel roulant (remise en service, réhabilitation, acquisition) -Analyse du besoin -Préparation des cahiers des charges -Analyses des offres techniques -Suivi projet • Suivi des plans de maintenance des locomotives et wagons (fiabilité, disponibilité, analyse de pannes) -Suivi et pilotage des KPI maintenance (planning, financier) -S'assurer de la bonne réalisation des plans de maintenance • Contribution à la sécurisation des approvisionnements -Suivi des pièces stratégiques -Sourcing et qualification de nouveaux fournisseurs pour le scope technique -Identification des OEM -Validation technique des achats stratégiques • Support ingénierie maintenance -Analyse des données (Power BI, Maximo) -Suivi de la fiabilité et la disponibilité du matériel -Analyse des pannes -Etude de maintenance -Gestion de flotte -Suivi des plans d'action technique

• Vous êtes diplômé(e) d'(une école d'Ingénieur ou Equivalent (génie industriel, transport, mécanique, ferroviaire). • Vous justifiez d'une première expérience dans le secteur ferroviaire (stage et alternance compris), notamment sur la maintenance ou le revamping ou la valorisation de matériel roulant. • Esprit d'analyse et de synthèse, rigueur, curiosité, autonomie. • Un nivau d'anglais professionnel est indispensable pour ce poste (B2-C1) • Votre affinité avec l'Afrique est un plus !
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Professionnel
Langue / Niveau :
FRANÇAIS : Bilingue

2026-10398 - SALES EXECUTIVE M/F

Wed, 23 Sep 2026 07:21:38 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
The role is responsible for generating qualified sales opportunities, converting prospects into active customers, growing cargo volumes and revenue, and maintaining strong customer relationships across the CFS market. 1. Sales & Business Development • Identify, profile and prospect new customers and business opportunities within the CFS, logistics, shipping and cargo-handling market. • Develop and maintain a structured database of prospective and existing customers. • Conduct regular customer visits, calls, meetings and other business development activities. • Generate qualified leads and actively convert prospects into customers. • Develop individual sales plans aligned to agreed commercial priorities and targets. 2 Customer & Account Management • Build and maintain strong relationships with existing and prospective customers. • Develop a clear understanding of customers' cargo profiles, business requirements and service expectations. • Maintain regular engagement with customers to identify opportunities for increased volumes and additional services. • Identify opportunities for cross-selling and up-selling relevant CFS and related services. • Monitor customer activity and proactively identify risks to retention or declining business. • Follow up on customer concerns and coordinate resolution with the relevant internal teams. 3. Sales Pipeline & Conversion • Maintain an accurate and up-to-date sales pipeline covering leads, prospects, opportunities, quotations, proposals and conversions. • Ensure sales opportunities are actively progressed with clear next actions and expected closure dates. • Follow up systematically on quotations, proposals, RFQs and other commercial opportunities. • Record customer interactions, sales activities and opportunities in the approved CRM or sales tracking system. • Monitor conversion performance and identify factors affecting successful or lost business. 4.Revenue & Cargo Volume Growth • Achieve agreed individual sales, revenue and business development targets. • Drive growth in CFS cargo volumes from both new and existing customers. • Identify opportunities to increase business from existing accounts. 5.Market & Competitor Intelligence • Monitor developments within the Mombasa port, CFS, shipping and logistics market. • Track competitor activity, service offerings, pricing trends and customer movements. • Identify emerging opportunities arising from changes in trade flows, cargo volumes and customer requirements. 6. Sales Reporting & Performance Management • Prepare accurate and timely sales activity and performance reports as required. • Track customer visits, prospects, leads, RFQs, proposals, conversions and revenue performance. • Monitor individual performance against agreed sales and business development targets. • Maintain accurate customer databases, sales trackers and CRM records

• Bachelor's degree in Sales, Marketing, Business Administration, Logistics, Supply Chain Management or a related field. • Professional qualification in Sales and Marketing will be an added advantage. • Minimum 3 years' experience in sales or business development, preferably within CFS, clearing and forwarding, freight forwarding, shipping, transport or a related logistics environment. • Proven experience in B2B sales, customer acquisition and account development. • Demonstrated experience in building and maintaining customer relationships. • Experience working with CFAs, importers/exporters, shipping lines, cargo owners or other logistics stakeholders will be an advantage. • Proven ability to work against sales, revenue or volume-based targets. • Good understanding of the Mombasa port and logistics environment will be an advantage.
Niveau d'études min. requis : Licence ou équivalent

2026-10352 - Responsable Projets Customer Business Solutions (CBS) H/F

Tue, 22 Sep 2026 12:13:41 Z

Fonction : COMMERCIAL & MARKETING/CBS (Customer Business Solution)
Type de contrat : CDI
Description du poste :
MISSIONS : Le Responsable Chef de Projet Customer Business Solutions (CBS) -H/F- pilote le déploiement des solutions digitales et des offres de visibilité auprès des clients stratégiques d'AGL. Il garantit la réussite des projets, coordonne le réseau CBS et accompagne les équipes commerciales, opérationnelles et techniques dans la conception et la mise en œuvre de solutions adaptées aux besoins des clients. Enjeux du poste : - Répondre aux enjeux et exigences des clients stratégiques - Accélérer l'adoption des solutions digitales d'AGL - Garantir une exécution homogène des projets à l'échelle du réseau Afrique Principales Responsabilités : Management de l'équipe CBS: - Définir le dimensionnement de l'équipe CBS et piloter le processus de nomination des CBS et experts - Concevoir et déployer le parcours d'intégration des nouveaux collaborateurs (on-boarding, formations, accompagnement) - Développer les compétences de l'équipe et mettre en œuvre les plans de formation et de gestion des talents - Fixer les objectifs annuels et conduire les entretiens de performance - Accompagner l'évolution professionnelle et les plans de carrière des CBS Pilotage des projets: - Superviser le portefeuille de projets CBS et prioriser les ressources selon les besoins commerciaux et opérationnels - Garantir le respect des méthodologies, des standards et des bonnes pratiques de gestion de projet - Valider les livrables projets : expression de besoins, spécifications fonctionnelles, supports de présentation, plans de déploiement et formations - Assurer le suivi des délais, des risques et de la qualité des déploiements Expertise & Solutions Clients: - Intervenir en tant qu'expert sur les comptes stratégiques lors des phases d'avant-vente, de conception et de déploiement - Accompagner la définition de solutions digitales (Track & Trace, EDI/API, Portail Client, Reporting BI…) - Identifier les besoins d'évolution des outils internes et proposer des améliorations en collaboration avec les équipes transverses - Animer des ateliers de co-construction avec les parties prenantes Reporting et Gouvernance: - Produire les indicateurs de performance de l'activité CBS et le reporting projets - Présenter l'avancement des projets et les analyses à la Direction - Identifier les risques, alerter sur les points critiques et proposer des plans d'actions - Contribuer à la feuille de route des solutions digitales Animation du réseau & Communication: - Animer la communauté CBS à l'échelle du réseau Afrique - Assurer la coordination entre les équipes commerciales, opérationnelles, informatiques et les CBS - Diffuser les bonnes pratiques, les évolutions produits et les décisions des comités - Organiser des séminaires, ateliers et sessions de partage d'expérience Cette liste de missions n'est pas exhaustive et pourra évoluer selon les besoins de l'activité.

PROFIL Formation : De formation bac +3/5 en Supply Chain, Transport & Logistique, Informatique ou Gestion de projet Expérience : - 5 ans minimum d'expérience dans le transport, la logistique ou les systèmes d'information appliqués à la Supply Chain - Expérience confirmée en pilotage de projets transverses et en relation client B2B Compétences techniques : - Excellente connaissance des métiers du Freight Forwarding et de la logistique internationale - Gestion de projet (déploiement, coordination, conduite du changement) - Conception et implémentation de solutions digitales : Track & Trace, EDI/API, Portail Client - Bonne maîtrise des processus d'appel d'offres (RFI/RFQ/RFP) - Reporting et outils de Business Intelligence (Power BI ou équivalent) Qualités personnelles: - Leadership et capacité à fédérer des équipes multiculturelles - Forte orientation client et sens du service - Esprit d'analyse et capacité à résoudre des problématiques complexes - Autonomie, organisation et force de proposition - Anglais professionnel indispensable ; Une connaissance de l'environnement professionnel en Afrique constitue un véritable atout
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-10396 - Responsable Customer Service H/F

Fri, 25 Sep 2026 05:46:44 Z

Fonction : FREIGHT FORWARDING/EXCELLENCE OPERATIONNELLE FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
MISSIONS: * Construire les offres tarifaires en s'appuyant sur les achats effectués par la hiérarchie d'AGL FF ou le Procurement d'AGL ▪ Compléter la base tarifaire existante, par la négociation d'achats de prestations auprès de nouveaux sous-traitants, en concertation avec la Responsable d'Exploitation et/ou son N+1 ▪ S'assurer de la compétitivité des offres de services ▪ Evaluer la concurrence et les prix du marché pratiqués dans le périmètre AGL FF ▪ Encadrer et animer une équipe d'agent Customer service. ▪ Veiller à la transmission des cotations dans les délais établis et annoncés. ▪ Veiller à la mise à jour quotidienne des tableaux de suivi de cotations. ▪ Lancer les dossiers confirmés par le client auprès du service Exploitation avec tous les éléments de la vente convenue avec le client, et suivre la bonne réalisation de la prestation vendue. ▪ Assurer une communication fluide et une bonne relation avec le service Exploitation, avec les clients et le réseau, dans le cadre de l'amélioration continue de la performance opérationnelle et de la satisfaction des clients ▪ Fidéliser et développer le portefeuille client existant, en mettant en place des reportings auprès des clients sur les cotations, les opérations exécutées. ▪ Réceptionner les informations commerciales provenant du réseau, les traiter et rendre compte ▪ Transmettre des informations commerciales au réseau et s'assurer de leur prise en compte ▪ Utiliser et renseigner les outils Cotation, Live et le CRM Comone. ▪ Produire des reportings sur les indicateurs de performance de AGL FF. ▪ Appliquer et faire respecter les règles, procédures et instructions de travail liées à sa fonction et son activité, et au Groupe AGL. ▪ Rendre compte à son supérieur hiérarchique de toute anomalie/difficulté rencontrée. ▪ Faire des suggestions ou propositions pour l'amélioration de la qualité de son travail et celui de l'équipe encadrée.

PROFIL : - Titulaire d'un BAC + 2/+ 3 en Transport / Logistique / Commerce International - Vous cumulez au moins 3 ans d'expérience dans une activité similaire, de préférence en relation avec l'Afrique - Votre niveau d'anglais est courant - Bonne Maîtrise des outils du pack Office
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-10370 - RESPONSABLE DEVELOPPEMENT OFFRE PME

Tue, 15 Sep 2026 22:31:49 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Dans le cadre du développement de son offre PME et de sa transformation digitale, AGL Côte d'Ivoire recherche un Responsable Développement Offre PME, chargé de fédérer les métiers, les fonctions support et l'écosystème digital autour d'une feuille de route locale, notamment WeGoAfrica. À ce titre, vous serez chargé de : - Définir et déployer la stratégie de développement des offres PME, notamment l'offre WeGoAfrica dédiée aux PME ivoiriennes : commission de transport (C&F), groupage import/export, entreposage, chaîne du froid et services associés ; - Affiner le positionnement des offres PME au sein de l'écosystème digital et logistique d'AGL Côte d'Ivoire ; - Construire, maintenir et piloter une feuille de route unique des initiatives PME et innovation en Côte d'Ivoire, en coordination avec les équipes commerciales et opérationnelles, les fonctions support et les partenaires locaux ; - Assurer la priorisation des initiatives et projets en tenant compte des MVP, quick wins, besoins du marché ivoirien et investissements de plus long terme ; - Organiser et animer les instances de coordination locales : comités de pilotage, points opérationnels et synchronisation avec les sponsors métiers et la Direction Générale ; - Mettre en place une gouvernance projet claire, intégrant les rituels de pilotage, les indicateurs, les modes de décision et la gestion des arbitrages ; - Structurer et coordonner les initiatives locales relatives au groupage import/export, à l'entreposage partagé, aux solutions de chaîne du froid, à la digitalisation des parcours clients ainsi qu'à la tarification et aux modèles de services adaptés aux PME ; - Capitaliser sur les retours clients et les retours d'expérience des équipes locales afin d'améliorer continuellement l'offre ; - Assurer le rôle de référent local pour les outils et solutions digitales dédiés aux PME et remonter les besoins des clients et des équipes locales afin d'alimenter les feuilles de route pilotées par les équipes centrales ; - Accompagner le déploiement et l'adoption des solutions digitales auprès des équipes commerciales et opérationnelles, suivre leurs usages et identifier les axes d'amélioration de l'expérience client ; - Participer au lancement de nouvelles fonctionnalités et de nouveaux services, notamment à travers les actions de formation, de communication et d'activation commerciale locale ; - Définir et suivre les indicateurs de performance de l'offre PME : adoption, volumes traités, taux d'usage, acquisition, rétention, satisfaction client, marge additionnelle et retour sur investissement ; - Mettre en place un reporting local consolidé permettant le pilotage de l'activité par la Direction Générale d'AGL Côte d'Ivoire et les fonctions concernées ; - Assurer le suivi budgétaire des projets, proposer les arbitrages nécessaires et piloter le retour sur investissement des initiatives PME et innovation en Côte d'Ivoire.

- Bac+5 (école de commerce, école d'ingénieurs, université) ou formation équivalente ; - 7 à 10 ans d'expérience dans un ou plusieurs des domaines suivants : logistique et/ou transport ; gestion de projets ou programmes transverses ; développement d'offres ou de produits dans les secteurs du digital, des services, de la logistique ou du e-commerce ; conseil en stratégie ou transformation, idéalement sur des problématiques liées aux PME ou au marché ivoirien ; - Capacité à fédérer et obtenir l'adhésion d'équipes commerciales, opérationnelles et fonctions support ; - Excellentes capacités de communication en français ; anglais professionnel apprécié ; - Capacité à faire preuve de pédagogie et à accompagner la conduite du changement ; - Forte orientation résultats et capacité à évoluer dans un environnement au rythme d'exécution soutenu ; - Excellent sens de la priorisation et capacité à piloter avec rigueur plusieurs projets dans un environnement opérationnel exigeant.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Professionnel

2026-10360 - Business Development Representative M/F

Tue, 15 Sep 2026 06:42:57 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Job Purpose: The Business Development Representative is responsible for identifying, pursuing, and securing new transport and logistics business opportunities for AGL. The role focuses on expanding the customer base, increasing transport revenue, and supporting the company's growth objectives by developing tailored transport solutions for customers across various industries. The incumbent will work closely with operations, fleet management, customer service, and management teams to ensure customer requirements are met while maintaining profitability and service excellence to ssuccessfully implement new business obtained and continue to build relationships and service clients. Job Function: Business Development & Sales • Identify and target potential customers requiring transport and logistics services. • Generate new business opportunities through prospecting, networking, referrals, and market research. • Develop and maintain a pipeline of qualified transport opportunities. • Conduct customer meetings, presentations, and site visits. • Prepare and submit transport quotations, proposals, and tenders. • Negotiate commercial agreements and service contracts. • Achieve monthly, quarterly, and annual sales targets. • Customer Relationship Management • Build and maintain strong relationships with existing and prospective customers. • Act as the primary point of contact for key transport customers. • Understand customer supply chain and transportation requirements. • Address customer concerns and coordinate resolutions with operational teams. • Conduct regular business reviews with customers to identify growth opportunities. Market Intelligence • Monitor market trends, competitor activities, and pricing structures. • Identify new transport lanes, industries, and business sectors for expansion. • Analyse market demands and provide feedback to management. • Support the development of competitive transport solutions. Collaboration & Operations Support • Work closely with transport planning and operations teams to ensure service commitments are achievable. • Assist in developing efficient and cost-effective transport solutions. • Support implementation of new customer accounts and service requirements. • Ensure smooth handover of new business to operational teams.

Continued Reporting & Administration • Maintain accurate records of customer interactions and sales activities. • Update CRM systems and sales reports regularly. • Prepare weekly and monthly pipeline reports. • Monitor sales performance against targets and KPIs. • Assist with tender submissions and contract documentation. Key Performance Indicators (KPIs) • New business revenue generated. • Gross profit achieved on new contracts. • Number of new customers acquired. • Customer retention rate. • Tender success rate. • Pipeline value and conversion rates. • Customer satisfaction scores. • Transport volume growth. Minimum Requirements Education • Matric, Diploma or Degree in Logistics, Supply Chain Management, Business Management, Marketing, or a related field. • Additional sales or logistics qualifications will be advantageous. Experience • Minimum 5 years of business development or sales experience within the transport, freight, logistics, or supply chain industry. • Proven track record of achieving sales targets and securing new business. • Experience with contract negotiations and tender management. • Knowledge of road transport operations and logistics solutions. • Previous Clearing & Forwarding sales experience required • Cross border and local transport sales experience Skills & Competencies • Strong sales and negotiation skills. • Excellent communication and presentation abilities. • Relationship-building and networking capability. • Commercial and financial acumen. • Analytical and problem-solving skills. • Customer-focused approach. • Ability to work independently and under pressure. • Proficiency in Microsoft Office and CRM systems. Key Attributes • Results-driven and self-motivated. • Entrepreneurial mindset. • Professional and customer centric. • High level of integrity and accountability. • Strong organisational and planning skills. • Ability to identify opportunities and convert them into profitable business.
Niveau d'études min. requis : Licence ou équivalent

2026-10359 - Business Development Manager - Mining

Mon, 14 Sep 2026 13:34:46 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Job Purpose The Business Development Manager – Mining is responsible for driving the growth of AGL's Mining business in Zimbabwe by identifying new business opportunities, developing strategic customer relationships and converting opportunities into profitable contracts. The role will focus on expanding AGL's presence across the Mining sector by developing end-to-end logistics solutions, understanding customer requirements and positioning AGL as a strategic logistics partner throughout the Mining value chain. Key Responsibilities 1. Business Development & New Business Acquisition • Develop and execute a Mining business development strategy for Zimbabwe, aligned with AGL's overall commercial strategy. • Identify, qualify and develop new Mining business opportunities across Zimbabwe. • Build and maintain a robust pipeline of prospects, opportunities and potential projects. • Identify upcoming mining projects, mine expansions, construction projects and operational requirements. • Develop relationships with Mining companies, contractors, EPCs, suppliers and other key industry stakeholders. • Proactively identify customer logistics challenges and develop appropriate AGL solutions. • Convert identified opportunities into profitable new business and long-term contracts. • Develop opportunities across the Mining supply chain, including inbound logistics, transportation, warehousing, project logistics, heavy equipment, mining inputs and export flows. 2. Strategic Account Management • Develop and maintain strong relationships with key Mining customers. • Develop Account Plans for strategic and high-potential Mining customers. • Understand customer business strategies, operational requirements and future projects to identify additional business opportunities. • Identify opportunities to increase AGL's share of wallet across existing customers. • Conduct regular customer meetings, business reviews and commercial discussions. • Act as a trusted commercial advisor and key point of contact for strategic Mining customers. • Monitor customer satisfaction and proactively address commercial or service-related concerns. 3. Sales Pipeline & Commercial Performance • Maintain an accurate and up-to-date Mining sales pipeline and opportunity forecast. • Track opportunities from initial identification through qualification, proposal, negotiation and contract award. • Develop and maintain accurate sales forecasts for Mining. • Monitor revenue, margins and commercial performance of Mining accounts. • Ensure opportunities are prioritised based on strategic value, revenue potential, profitability and probability of conversion. • Provide regular business development and pipeline updates to Country and Regional Management. • Identify risks, challenges and opportunities within the Mining portfolio and recommend appropriate actions.

. Tender & Proposal Management • Lead the commercial development of Mining tenders, RFQs and RFPs in collaboration with the Bid Team. • Develop customer-specific value propositions and commercial solutions. • Coordinate with Operations, Projects, Finance and other relevant teams to ensure technically and commercially viable proposals. • Ensure proposals clearly demonstrate AGL's capabilities, value proposition and competitive advantage. • Lead commercial negotiations with customers and support contract finalisation. • Ensure appropriate handover of newly awarded business to the Operations and Project teams. 5. Market Intelligence & Mining Sector Development • Maintain a strong understanding of the Zimbabwean Mining market and its key players. • Monitor new mining developments, mine expansions, construction projects and investment activity. • Identify market trends, customer needs and competitor activity. • Develop and maintain a network of key contacts across the Mining industry. • Represent AGL at relevant Mining conferences, industry events and customer forums. • Provide market intelligence to Management to support commercial and strategic decision-making. 6. Solution Development & Customer Value • Work closely with Operations and Projects to develop practical and commercially viable logistics solutions. • Identify opportunities to provide integrated, end-to-end logistics solutions. • Develop solutions covering road transportation, warehousing, project logistics, heavy equipment, customs, freight forwarding, supply chain and export logistics, where applicable. • Identify opportunities to leverage AGL's wider regional and international network to support Zimbabwean Mining customers. • Ensure solutions are scalable, competitive and aligned with customer requirements. 7. Internal Collaboration & Business Handover • Work closely with Operations, Projects, Finance, Bid Management and other internal stakeholders to develop and secure business. • Ensure clear communication of customer requirements and commercial commitments. • Facilitate effective handover from Business Development to Operations following contract award. • Maintain strong collaboration with Regional Mining and Commercial teams where opportunities require cross-border or international support. • Contribute to continuous improvement of AGL's Mining value proposition and commercial approach. Minimum Education and Experience Requirements: • 5–10+ years of proven experience in Business Development, Sales, Commercial Management or Key Account Management, preferably within logistics, transportation or supply chain. • Proven experience and network within the Mining sector in Zimbabwe. • Strong understanding of Mining logistics and the Mining supply chain. • Demonstrated track record of winning new business and growing existing customer accounts. • Experience managing complex B2B sales cycles, tenders and commercial negotiations.
Niveau d'études min. requis : Licence ou équivalent

2026-10357 - Business Development Manager H/F

Mon, 21 Sep 2026 11:51:19 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
• Développer et piloter les comptes chinois sur les quatre secteurs stratégiques : Oil & Gas, Mining, Power et Infrastructures, tout en apportant un support commercial aux Vertical Markets (VM) ; • Réaliser une cartographie des EPC (Engineering, Procurement and Construction), constructeurs, investisseurs et autres acteurs industriels clés implantés dans la région ; • Définir les priorités de développement par pays en coordination avec le Head of Chinese Accounts Development et les Directions Commerciales des filiales ; • Superviser et coordonner l'élaboration des offres intégrées destinées aux clients et prospects chinois ; • Identifier de nouvelles opportunités d'affaires et assurer le développement du pipeline commercial sur l'ensemble des marchés et industries ciblés ; • Développer et entretenir des relations durables avec les décideurs des entreprises chinoises présentes dans la région ; • Assurer le contrôle et la coordination de la bonne exécution des projets et des flux avec les filiales concernées ; • Garantir la qualité des prestations opérationnelles conformément aux engagements commerciaux pris auprès des clients ; • Préparer un reporting mensuel d'activités à destination de la Head of Chinese Accounts Development, incluant les performances commerciales, les opportunités et les actions en cours ; • Organiser et animer une revue trimestrielle complète avec le Head of Chinese Accounts Development et les Directeurs VM/Industries portant sur le budget, les volumes, les marges, les opportunités commerciales et les éventuels litiges ; • Veiller à la compétitivité, à la cohérence et à la rentabilité des offres commerciales proposées ; • Favoriser la collaboration entre les équipes commerciales, opérationnelles et les différentes filiales afin d'assurer une approche client intégrée ; • Accroitre le volume d'affaires et les marges générées sur les flux import/export (Inbound/Outbound) ainsi que sur les projets ; • Contribuer au développement du chiffre d'affaires régional sur les comptes chinois stratégiques.

• Bac+4/5 en Commerce, Management, Marketing, Logistique, Transport ou équivalent ; • Justifier d'une expérience dans une entreprise multisites ou dans un environnement international est un atout ; • Expérience avérée dans la gestion de clients stratégiques et la négociation de contrats complexes. Une bonne maîtrise de l'anglais ainsi que du chinois (mandarin) est fortement souhaitée et constituera un avantage significatif dans l'exercice de cette fonction ; . Maîtrise des techniques de vente et de négociation B2B ; . Gestion de grands comptes et de contrats stratégiques ; . Élaboration de business plans, analyse financière et commerciale ; . Maîtrise des outils CRM et Microsoft Office ; . Bonne connaissance des secteurs du transport, de la logistique, du transit, de l'industrie ou de l'énergie (selon l'activité de l'entreprise) ; . Leadership, influence et gestion des priorités ; . Esprit d'initiative, sens du résultat et forte orientation client ; . Excellentes capacités de communication ; . Capacité à évoluer dans un environnement multiculturel.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
CHINOIS : Bilingue
Langue / Niveau :
ANGLAIS : Bilingue

2026-10349 - Field Sales Executive M/F

Fri, 11 Sep 2026 13:12:37 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Job Purpose Secure new Accounts and Maintain existing portfolio to reach yearly gross margin objectives. To obtain new business clients through prospecting, client interface, proposals, estimates and achieve specified sales targets. Successfully implement new business obtained and continue to build relationships and service clients.

Job Function: In charge of specific communication tasks (sponsoring, events…) and participate in business promotion operations. • Create loyalty and optimize the existing portfolio • Acquire new customers through individual prospecting actions • Promote the new commercial offers • Answer to tenders in collaboration with the Direction and the purchasing service • Advise customers on the transport offers according to their needs and offer the most adapted solution • Build and present proposals to customers • Achieve existing customer growth and new business targets Coordinate information between intermediaries • Establish SOP's as per customer expectations • Transmit to the operational services the relevant business records specifying the arrangements with customers and specific operational procedures • Exchange business information with the BALSA network abroad • Transmit to the financial services the information required by the account opening procedures • Managing Concerto (CRM) according to applicable requirements. Follow up and control of the financial risks and fiscal targets • Monitor the credit worthiness of customers/ prospects in relation to financial services • Draft commercial contracts according to the regulations, if necessary in cooperation with the Legal Service • Estimate the risks/ losses from litigation in conjunction with the Financial & Legal Services • Collect debts under the legislation • Follow with the management the profitability of customer accounts • Establish the annual budget exercise in consultation with their line manager • Any other delegated tasks deemed as reasonable as assigned by the reporting manage Minimum Education and Experience Requirements: • Matric • 5 - 10 years' experience in the Sea/Air/Road Freight Imports and Exports environment • Previous formal sales training preferred. • Computer Literate – MS Office Suite Knowledge of Excel • Proactive and Tenacious • Ability to effectively negotiate. • Ability to read and interpret financial information, including budgets, financial statements and P&L data. • Ability to create and implement strategies. • Ability to work within a target driven and pressured environment.
Niveau d'études min. requis : BAC

2026-10336 - COMMERCIAL AGRI

Wed, 09 Sep 2026 08:50:56 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Dans le cadre du développement de ses activités sur les filières agricoles et des soft commodities (cacao, coton, noix de cajou, hévéa, café et autres produits d'exportation), AGL renforce son équipe commerciale. À ce titre, nous recherchons un Commercial Agro & Soft Commodities dont la mission principale sera de développer un portefeuille de clients stratégiques, d'identifier de nouvelles opportunités d'affaires et de proposer des solutions logistiques intégrées répondant aux besoins spécifiques des acteurs de la chaîne de valeur agro-export en Côte d'Ivoire et dans la sous-région. Rattaché au Responsable Commercial / Business Development Manager, le Commercial Agro & Soft Commodities sera chargé de : - Développer et gérer un portefeuille de clients dans les filières agricoles et des soft commodities ; - Prospecter de nouveaux clients et identifier les opportunités de croissance ; - Analyser les besoins des clients et proposer des solutions logistiques adaptées ; - Élaborer, négocier et suivre les offres commerciales en veillant à leur rentabilité ; - Assurer le suivi de l'ensemble du cycle de vente jusqu'à la contractualisation ; - Développer des relations durables avec les acteurs clés de la chaîne de valeur agro-export ; - Réaliser une veille marché afin d'identifier les tendances et opportunités du secteur ; - Représenter l'entreprise lors des événements professionnels et rencontres sectorielles ; - Coordonner les différents intervenants internes afin de garantir la bonne exécution des prestations ; - Assurer le suivi de la satisfaction client et du respect des engagements commerciaux ; - Analyser les performances des comptes clients et proposer des actions d'amélioration ; - Contribuer au développement de nouvelles solutions répondant aux besoins du marché .

- Bac +3 / Bac +5 en Commerce, Logistique, Transport, Agrobusiness, Commerce International ou domaine équivalent ; - Minimum 3 à 4 ans d'expérience en développement commercial B2B, dont une expérience significative dans les secteurs agricoles, agro-industriels ou des soft commodities ; - Bonne connaissance des chaînes de valeur agricoles et du commerce international des produits d'exportation ; - Bonne compréhension des opérations logistiques liées à l'export de produits agricoles ; - Connaissance des réglementations douanières, portuaires et des exigences liées aux marchés internationaux ; - Capacité à analyser les besoins des clients et à construire des offres complexes à forte valeur ajoutée ; - Maîtrise des outils de gestion commerciale et de suivi de la relation client (CRM) ; - Excellente maîtrise des outils bureautiques, notamment Excel et PowerPoint ; - Solides compétences en négociation, développement commercial et gestion de comptes clés ; - Capacité à travailler en transverse avec plusieurs interlocuteurs internes et externes ; - Forte orientation résultats et satisfaction client ; - Sens de l'organisation, autonomie et rigueur ; - Esprit d'analyse, proactivité et capacité à identifier de nouvelles opportunités commerciales ; - Maîtrise du français et de l'anglais professionnel ; - Excellent relationnel et forte orientation client.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Professionnel

2026-10233 - Regional Vertical Manager - Telecom & Technology M/F

Tue, 11 Aug 2026 07:25:17 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Job Purpose: The Regional Vertical Manager – Telecom & Technology is responsible for driving the commercial development and growth of the Telecom & Technology vertical across the assigned African region. The role is responsible for developing strategic customer relationships, growing revenue and gross margin, identifying new business opportunities and coordinating commercial activities across countries. The RVM will leverage AGL's existing footprint and the strong interdependencies between Original Equipment Manufacturers (OEMs), Mobile Network Operators (MNOs), Tower Companies (TowerCo), Fibre Optic providers and Internet Service Providers (ISPs) to develop integrated logistics and supply chain solutions. As the regional commercial reference for the vertical, the role ensures alignment between customer requirements, market opportunities, AGL's capabilities and the Group's strategic objectives. Key Responsibilities: Telecom & Technology Strategy • Develop and implement the Group's Telecom & Technology commercial strategy across the assigned African region. • Establish a dedicated vertical approach and strengthen Telecom & Technology coverage across countries. • Identify and prioritise strategic customers, prospects and market opportunities. • Develop and promote AGL's logistics and supply chain solutions across the Telecom & Technology value chain. • Leverage synergies between OEMs, MNOs, TowerCo, Fibre Optic providers and ISPs to identify new business opportunities. • Strengthen AGL's position as a preferred logistics partner within the Telecom & Technology sector. Business Development & Key Accounts • Develop and manage a portfolio of strategic regional Telecom & Technology customers. • Lead commercial opportunities from prospecting and qualification through RFQs, negotiations and contract closing. • Develop strong relationships with senior decision-makers within key Telecom & Technology organisations. • Identify opportunities for cross-selling and integrated logistics solutions across AGL's service offering. • Act as the senior commercial sponsor for complex or multi-country opportunities. • Support country commercial teams on strategic opportunities, customer engagements and closing activities. • Contribute to the development of competitive and differentiated value propositions.Regional Coordination • Provide functional leadership and support to country commercial teams involved in Telecom & Technology opportunities. • Coordinate local multi-vertical commercial teams to ensure a consistent approach to the vertical. • Conduct pipeline and opportunity reviews across countries. • Support the development of Telecom & Technology commercial capabilities and industry knowledge within country teams. • Share best practices, market intelligence and commercial methodologies across the region. • Coordinate regional initiatives with Country Directors and Regional / Country Commercial Directors.

• Support annual budget planning and revenue / gross margin targets for the vertical. Market Intelligence • Maintain strong market intelligence on the Telecom & Technology industry across Africa. • Monitor market developments, technology investments, infrastructure projects, network expansion and customer strategies. • Identify emerging opportunities and industry developments that may create new logistics requirements. • Analyse competitor activity and market trends to ensure AGL remains ahead of emerging opportunities. • Provide regular market insights to HQ to support the development of the vertical strategy and value proposition. • Report monthly on pipeline, revenue, gross margin, wins/losses and key market developments. Customer & Industry Engagement • Build relationships with senior Supply Chain, Procurement, Logistics, Commercial and Operations decision-makers. • Engage with major OEMs, MNOs, TowerCo, Fibre Optic companies, ISPs and other technology organisations. • Represent AGL at relevant Telecom & Technology industry events and forums. • Develop relationships with strategic partners and other stakeholders within the technology ecosystem. • Identify opportunities to strengthen AGL's visibility and positioning within the sector. Qualifications & Experience • Relevant Bachelor's Degree in Business, Commerce, Logistics, Supply Chain Management, Telecommunications, Information Technology or a related field. • 5–8 years' commercial experience within Telecom & Technology logistics, preferably with a telecommunications company, logistics provider or freight forwarder. • Prior experience in Telecom supply chain and logistics will be highly advantageous. • Proven regional or multi-country commercial experience, preferably within Africa. • Strong understanding of multimodal freight forwarding and international logistics. • Experience in contract logistics, customs clearance, warehousing and distribution. • Strong experience in business development, strategic account management and commercial negotiations. • Ability to develop and deliver differentiated logistics value propositions. • Strong analytical thinking and problem-solving capabilities. • Excellent communication, presentation and relationship management skills. • Entrepreneurial, autonomous and customer-centric approach. • Strong ability to influence and coordinate teams without direct reporting authority. • Ability to operate effectively across country, regional and HQ structures. • Additional regional languages are advantageous depending on the geographical scope.
Niveau d'études min. requis : Licence ou équivalent

2026-10232 - Regional Vertical Manager - Agribusiness M/F

Tue, 11 Aug 2026 07:02:48 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Job Purpose: The Regional Vertical Manager – Agribusiness is responsible for driving the commercial development and growth of the Agribusiness vertical across the assigned region. The role is responsible for growing revenue and gross margin, developing strategic customer accounts, identifying new business opportunities and coordinating Agribusiness activities across countries. As the regional commercial reference for Agribusiness, the role ensures alignment between customer requirements, market opportunities, AGL's operational capabilities and the Group's strategic objectives. Key Responsibilities: Deployment of the Agribusiness Vertical Strategy • Implement the Group's Agribusiness strategy across the assigned region, adapting it to local market conditions. • Identify and prioritise strategic Agribusiness customers, prospects and market opportunities. • Develop and promote AGL's Agribusiness logistics solutions across key commodity and agricultural value chains. • Identify opportunities for investments, partnerships and capabilities that support the growth of the vertical. • Strengthen AGL's position as a preferred logistics partner within the Agribusiness sector. Business Development & Portfolio Management • Manage strategic regional Agribusiness accounts and prospects, with accountability for revenue and gross margin growth. • Lead the commercial sales cycle from prospecting and qualification through RFQs, tenders, negotiations and contract award. • Act as the senior commercial sponsor for complex or multi-country opportunities. • Support Country Business Development Managers on strategic opportunities and customer engagements. • Develop cross-selling and integrated logistics opportunities across AGL's services. • Contribute to pricing strategies and ensure consistent commercial positioning across the region. Market Intelligence & Value Proposition • Monitor Agribusiness market trends, commodity flows, supply chains, competitors and customer requirements. • Identify emerging opportunities and changes in the agricultural supply chain. • Provide market insights to HQ to support the development of AGL's Agribusiness value proposition. • Report regularly on pipeline, revenue, gross margin, wins/losses and key market developments. • Provide regular market insights to the Head of Vertical Market – Agribusiness to support the refinement of AGL's sector value propositions and solutions. • Contribute to the development of regional Agribusiness market intelligence and customer mapping. • Report monthly on commercial performance. Coordination & Functional Leadership of Country Commercial Teams • Provide functional leadership and support to Agribusiness Business Development Managers across the region. • Conduct pipeline and opportunity reviews and share best practices across countries. • Coordinate regional Agribusiness commercial initiatives with Country Directors and Commercial Directors.

• Support annual budget planning and revenue / gross margin targets for the vertical. • Promote a consistent regional approach to Agribusiness customer development. Strategic Customer & Industry Engagement • Build strong relationships with senior Supply Chain, Procurement, Logistics and Commercial decision-makers. • Engage with major regional and international Agribusiness organisations. • Represent AGL at relevant industry conferences, exhibitions and sector events. • Develop relationships with industry associations, partners and other strategic stakeholders. Qualifications & Experience • Relevant Bachelor's Degree in Business, Commerce, Logistics, Supply Chain Management, Agriculture, Marketing or a related discipline. • 7–10 years of commercial experience within a logistics provider, freight forwarding company or supply chain organisation, with demonstrated exposure to the Agribusiness sector. • Proven experience operating at regional or multi-country level, preferably within African markets. • Demonstrated ability to develop and manage strategic customer accounts and deliver revenue and gross margin growth. • Proven experience managing complex sales cycles, including RFQs, tenders, commercial negotiations and contract closing. • Strong ability to develop and orchestrate complex multimodal logistics solutions, including ocean FCL/LCL, air freight, bulk logistics, flexitanks, warehousing and related supply chain services. • Ability to translate customer requirements into differentiated and commercially viable logistics solutions. • Strong understanding of agricultural value chains and African Agribusiness markets. • Demonstrated commercial leadership capability, with the ability to influence and mobilise teams without direct hierarchical authority. • Entrepreneurial mindset with a strong focus on results, customer value and business growth. • Ability to navigate and influence within a complex, multi-level organisation involving country, regional and Head Office stakeholders. • Strong analytical, negotiation, presentation and relationship management skills. • Experience working within multicultural and international environments.
Niveau d'études min. requis : Licence ou équivalent

2026-10189 - Chargé Customer Care

Fri, 31 Jul 2026 20:37:03 Z

Fonction : COMMERCIAL & MARKETING/ADV & CALL CENTER & SAV
Type de contrat : CDI
Description du poste :
Dans le cadre du renforcement de l'expérience client et de l'amélioration continue de la qualité de service, AGL San Pedro renforce son dispositif de gestion des réclamations clients. À ce titre, nous recherchons un Customer Care Officer dont la mission principale sera d'assurer un traitement structuré, réactif et transparent de l'ensemble des réclamations clients afin de garantir leur satisfaction et de renforcer la qualité de service Rattaché au Responsable Commercial / Business Development Manager, le Customer Care Officer sera chargé de : - Assurer la gestion et le suivi de la boîte mail dédiée aux réclamations clients ; - Constituer le point d'entrée unique pour l'ensemble des réclamations et garantir leur traçabilité ; - Enregistrer, analyser et qualifier chaque réclamation dans l'outil de suivi dédié ; - Vérifier la qualité et l'exhaustivité des informations transmises par les clients ; - Attribuer et suivre les tickets de réclamation jusqu'à leur clôture ; - Identifier les équipes opérationnelles concernées et assurer l'affectation des dossiers ; - Veiller au respect des délais de prise en charge et effectuer les relances nécessaires ; - Assurer le suivi quotidien de l'avancement des dossiers et escalader les situations bloquantes ; - Contrôler la qualité des réponses apportées avant la clôture des réclamations ; - Informer régulièrement les clients de l'évolution de leurs dossiers et maintenir une communication proactive ; - Assurer la clôture formelle des réclamations après validation de leur résolution ; - Produire les reportings hebdomadaires et mensuels relatifs aux réclamations clients ; - Analyser les causes récurrentes des réclamations et identifier les axes d'amélioration ; - Proposer des actions correctives et préventives visant à améliorer la qualité de service ; - Contribuer activement à l'amélioration continue des processus de gestion de la relation client.

- Bac +3 / Bac +5 en Commerce, Marketing, Gestion ou domaine équivalent ; - Minimum 3 ans d'expérience dans la relation client, le service après-vente, les opérations logistiques ou le traitement des réclamations ; - Une expérience dans le secteur du transport et de la logistique constitue un atout majeur ; - Excellente maîtrise des outils bureautiques (Excel, PowerPoint, Outlook) ; - Expérience dans l'utilisation d'un outil CRM ou de gestion des tickets ; - Excellentes capacités rédactionnelles et de communication ; - Bonne compréhension des opérations logistiques et de transport ; - Capacité à coordonner efficacement plusieurs interlocuteurs et à travailler en transverse ; - Sens aigu du service client, diplomatie et qualité d'écoute ; - Rigueur, organisation et excellente gestion des priorités ; - Réactivité, persévérance et esprit d'analyse ; - Excellent relationnel et forte orientation satisfaction client
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Professionnel

2026-10187 - IFF FRONT OFFICE MANAGER H/F

Tue, 28 Jul 2026 17:06:25 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
1. Développer la croissance commerciale et la rentabilité de l'activité IFF • Définir et déployer la stratégie commerciale afin de développer les activités IFF par métier, Trade Lane, partenaire, segment de clientèle et marché. • Accroître le portefeuille clients et les revenus à travers la prospection, l'acquisition de nouveaux comptes, le développement des clients stratégiques et la gestion des appels d'offres. • Piloter la rentabilité de l'activité en optimisant les marges, la tarification, les volumes et les performances économiques des produits et services. 2. Piloter la performance commerciale et l'expérience client • Assurer le pilotage des performances commerciales en suivant les objectifs, le pipeline de ventes, les opportunités commerciales et les indicateurs clés de performance. • Développer et fidéliser les relations clients en garantissant une gestion proactive des comptes stratégiques et une forte orientation client. • Améliorer continuellement l'expérience client en supervisant la gestion des réclamations, les revues périodiques et les plans d'amélioration de la satisfaction. 3. Assurer la gouvernance et l'excellence opérationnelle du Front Office • Garantir l'efficacité des activités Front Office en assurant la qualité du reporting, des données commerciales et des processus de pilotage. • Veiller au respect des procédures et des exigences de conformité conformément aux standards du Groupe, aux SOP et aux réglementations en vigueur. • Piloter la performance opérationnelle et les risques à travers le suivi des plans d'actions, des contrôles internes et des indicateurs de gouvernance. 4. Manager les équipes et conduire l'amélioration continue • Encadrer, développer et mobiliser les équipes Front Office afin de favoriser la performance, l'engagement et le développement des compétences. • Renforcer la collaboration transverse avec les fonctions Operations, Pricing, Customer Service, Finance et Network pour garantir l'atteinte des objectifs business. • Conduire les initiatives d'amélioration continue et de transformation visant à optimiser les processus, l'efficacité opérationnelle et la qualité de service.

• BAC +4/5 Transport et prestations logistiques, gestion, finance, supply chain management, marketing et ventes, ou commerce. • Une spécialisation en Commerce International, Freight Forwarding ou Managemnt des Opérations constitue un atout. • Au moins 5 ans d'expérience dans les métiers de : transit/freight forwarding/logistique internationale ou du transport multimodal. • Au moins 2 à 3 ans d'expérience confirmée en management d'équipes commerciales ou de Front Office • Bonne connaissance des activités Maritime (FCL/LCL), Aérienne et Logistique Internationale • Maîtrise des Incoterms • Bonne compréhension des mécanismes de pricing, de gestion des marges et de construction budgétaire • Forte orientation résultats et performance. • Sens développé du client et de la qualité de service. • Excellentes capacités relationnelles et de communication. • Esprit analytique et orientation data. • Forte capacité de négociation et d'influence. • Proactivité, agilité et capacité à prendre des décisions • Les Connaissances en finance et Anglais opérationnel ou commercial sont un atout dans un contexte international
Niveau d'études min. requis : Master ou equivalent

2026-10127 - KEY ACCOUNT MANAGER M/F

Thu, 16 Jul 2026 09:13:33 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
Business Growth • Analyse and profile client accounts based on performance, value and potential and generate periodic reports. • Determine the crucial needs of key clients and ensure that they receive first-class customer care and service • Develop a strategy for managing key accounts and ensure its implementation • Conduct regular customer satisfaction surveys and make necessary improvements for key accounts. • Develop pricing structures for key clients. • Resolve disputes and maintain client relationships to promote client retention. • Conduct account reviews.. • Analyse and adapt new strategies to react to changing business trends. • Conduct client visits based on target prospects. • Generate weekly sales reports and submit to management. Cross-Functional Collaboration • Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability. • Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities. • Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly. Reporting & Performance Management • Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity. . Ensure accurate CRM data entry and reporting to support visibility and management decision-making. • Track key metrics including TEU volumes, gross margin, and account retention.

EDUCATION • Minimum undergraduate level standard • A master's degree in marketing will be an added advantage • CIMA (added advantage) EXPERIENCE Preference 5 years of related sales working experience in Logistics/Freight Forwarding COMPETENCES • Entrepreneurial and commercially minded • Results-driven with strong accountability • Strategic and analytical thinker • Customer-focused with a partnership mindset • Resilient, adaptable, and self-motivated • Collaborative and team-oriented PERSONAL ATTRIBUTES • Self driven • Resilient • Results oriented • Integrity • Interpersonal Relations • Team Player • Presentable • Proactive Qualifications • Business Degree • Diploma in Sales & Marketing • Knowledge of the freight industry
Niveau d'études min. requis : Licence ou équivalent

2026-10126 - BUSINESS DEVELOPMENT LEAD - EXPORTS M/F

Thu, 16 Jul 2026 09:06:39 Z

Fonction : COMMERCIAL & MARKETING/MARKETING
Type de contrat : CDI
Description du poste :
MAIN TASKS AND RESPONSIBILITIES DETAILS Business Growth • Analyse and profile client accounts based on performance, value and potential and generate. periodic reports. • Determine the crucial needs of key clients and ensure that they receive first-class customer care and service. • Develop a strategy for managing key accounts and ensure its implementation. • Conduct regular customer satisfaction surveys and make necessary improvements for key accounts. • Develop pricing structures for key clients. • Resolve disputes and maintain client relationships to promote client retention. • Conduct account reviews. • Analyse and adapt new strategies to react to changing business trends. • Conduct client visits based on target prospects. • Generate weekly sales reports and submit to management Cross-Functional Collaboration • Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability. • Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities. • Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly. Reporting & Performance Management • Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity. . Ensure accurate CRM data entry and reporting to support visibility and management decision-making. • Track key metrics including TEU volumes, gross margin, and account retention.

EDUCATION • Minimum undergraduate level standard • A master's degree in marketing will be an added advantage • CIMA (added advantage) EXPERIENCE Preference 5 years of related sales working experience in Logistics/Freight Forwarding COMPETENCES • Entrepreneurial and commercially minded • Results-driven with strong accountability • Strategic and analytical thinker • Customer-focused with a partnership mindset • Resilient, adaptable, and self-motivated • Collaborative and team-oriented PERSONAL ATTRIBUTES • Self driven • Resilient • Results oriented • Integrity • Interpersonal Relations • Team Player • Presentable • Proactive Qualifications • Business Degree • Diploma in Sales & Marketing • Knowledge of the freight industry
Niveau d'études min. requis : Licence ou équivalent

2026-10125 - BUSINESS DEVELOPMENT LEAD - IMPORTS M/F

Thu, 16 Jul 2026 09:02:50 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDI
Description du poste :
MAIN TASKS AND RESPONSIBILITIES DETAILS Business Growth • Analyse and profile client accounts based on performance, value and potential and generate. periodic reports. • Determine the crucial needs of key clients and ensure that they receive first-class customer care and service. • Develop a strategy for managing key accounts and ensure its implementation. • Conduct regular customer satisfaction surveys and make necessary improvements for key accounts. • Develop pricing structures for key clients. • Resolve disputes and maintain client relationships to promote client retention. • Conduct account reviews. • Analyse and adapt new strategies to react to changing business trends. • Conduct client visits based on target prospects. • Generate weekly sales reports and submit to management Cross-Functional Collaboration • Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability. • Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities. • Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly. Reporting & Performance Management • Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity. . Ensure accurate CRM data entry and reporting to support visibility and management decision-making. • Track key metrics including TEU volumes, gross margin, and account retention.

EDUCATION • Minimum undergraduate level standard • A master's degree in marketing will be an added advantage • CIMA (added advantage) EXPERIENCE Preference 5 years of related sales working experience in Logistics/Freight Forwarding COMPETENCES • Entrepreneurial and commercially minded • Results-driven with strong accountability • Strategic and analytical thinker • Customer-focused with a partnership mindset • Resilient, adaptable, and self-motivated • Collaborative and team-oriented PERSONAL ATTRIBUTES • Self driven • Resilient • Results oriented • Integrity • Interpersonal Relations • Team Player • Presentable • Proactive Qualifications • Business Degree • Diploma in Sales & Marketing • Knowledge of the freight industry
Niveau d'études min. requis : Licence ou équivalent

2026-10123 - SALES EXECUTIVE M/F

Thu, 30 Jul 2026 13:12:47 Z

Fonction : COMMERCIAL & MARKETING/COMMERCIAL
Type de contrat : CDD
Description du poste :
OBJECTIVE: • Securing business with new clients • Developing existing business by expanding scope of service across AGL value proposition. MEASURABLE OBJECTIVES • Achieving a minimum of 450,000 USD gross margin per year This might be increased by HFO on yearly basis and based on historical performance. • Performance review tool: POWER BI CLIENT PERFORMANCE • Metric: Gross margin against target KEY RESPONSIBILITIES: Develop new business opportunities  Identification of new potential clients  Understand client supply chain and tailor-made logistics solutions that brings value to the client.  Provide logistics solution across AGL value proposition: International freight forwarding, ICD, customs clearance, transport, warehousing, distribution and value adding services  Sizing the opportunity based on volumes, and pricing effectively to secure gross margin for AGL  Report to management about potential opportunities through COMONE (CRM)  Anticipate incoming RFQ-tenders from client pipeline  Coordinate with legal department contractual negotiations  Driving implementation meeting with the client and operational teams  Visit clients on daily basis and report to management with minutes of the meeting  Attend social events that might translate in business opportunity for the organization Customer retention, expansion, and sustainability  Monthly or quarterly meetings with existing customer base, reviewing customer satisfaction with KPI provided by the operational team  Identification of new business services that can be provided to existing clients  Supporting operations in invoicing- operational dispute management  Following up with credit control team on pending payment and clients' SOA  Perform any other duty as may be assigned by the management

Education: Bachelor's degree in Logistics, Business Management, Marketing or equivalent Professional Training: Customer Service Experience: At least 5 years' relevant experience with a track record of secured accounts Skills:  Sociable and Extrovert  Business acumen  Must be computer literate  Excellent Communication Skills  Possess good knowledge of Clearing and Forwarding  The ability and desire to sell  Ability to close deals  A high degree of self-motivation and drive  Must be organised and meticulous  Able to work under pressure and meet deadlines  Honest and possessing a high level of integrity  Must be diplomatic and able to build effective in client relations
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Professionnel

2026-10110 - OPERATIONS MANAGER M/F

Wed, 15 Jul 2026 09:52:12 Z

Fonction : RAIL/EXPLOITATION / TRANSPORT
Type de contrat : CDI
Description du poste :
Sobre a Empresa ACÁCIA TRANSPORTES, LDA, empresa especializada na prestação de serviços de transporte nacional e internacional de mercadorias e passageiros, agenciamento de mercadorias em trânsito internacional, gestão de fretes e fretamento, gestão de frotas e actividades afins, serviços auxiliares de estiva, manutenção e reparação de veículos e maquinaria, bem como aluguer de veículos com e/ou motorista pretende contratar um(a) Gestor de Operações experiente e orientado(a) para resultados para gerir as operações diárias de transporte, assegurando a prestação de serviços seguros, eficientes e de elevada qualidade aos nossos clientes. Sumário das Responsabilidades O(a) profissional será responsável pela gestão da frota, de contratos, coordenação das equipas operacionais, optimização dos recursos e garantia do cumprimento dos requisitos legais, de segurança e dos padrões de qualidade da empresa. Esta função exige fortes competências de gestão e liderança, capacidade de tomada de decisão, orientação para resultados e experiência comprovada na gestão de operações de transportes e logística. Principais Responsabilidades • Gerir todos os contratos com os clientes; • Gerir todas as operações de transporte. • Garantir o cumprimento dos níveis de serviço acordados com os clientes. • Gerir e optimizar a utilização da frota e dos recursos operacionais. • Monitorizar indicadores de desempenho (KPIs) e implementar acções de melhoria contínua. • Assegurar o cumprimento das normas de Qualidade, Segurança, Saúde, Ambiente de Trabalho. • Coordenar equipas operacionais, motoristas e supervisores. • Desenvolver estratégias para redução de custos e aumento da produtividade. • Gerir o orçamento operacional e controlar despesas. • Promover uma cultura de segurança, excelência operacional e melhoria contínua. • Produzir relatórios operacionais para a Direcção.

Requisitos • Licenciatura em Gestão de Transportes, Logística, Administração e Gestão de Empresas ou área similar. • Mínimo de 7 anos de experiência em operações de transporte ou logística. • Experiência comprovada em gestão de equipas multidisciplinares. • Conhecimentos sólidos de gestão de frotas, distribuição e planeamento operacional. • Conhecimento das operações de transportes no Corredor da Beira. • Conhecimento da legislação de transporte e normas de segurança. • Capacidade analítica e orientação para indicadores de desempenho. • Excelentes competências de gestão e liderança. • Domínio do Microsoft Office (Excel avançado será uma vantagem). • Conhecimentos de sistemas TMS, ERP ou plataformas de gestão logística serão valorizados. • Fluência em Inglês.
Niveau d'études min. requis : Licence ou équivalent