RSS export of job openings - Only featured job openings : No / Category : ACHATS, COMMERCIAL & MARKETING

2026-10602 - SALES OFFICER M/F

Tue, 10 Nov 2026 15:06:54 Z

Function : SALES & MARKETING/SEDENTARY SALES
Type of contract : PERMANENT
Job details :
Job Purpose: The Sales Officer plays a key role in supporting AGL Namibia's commercial growth by delivering accurate, competitive, and timely pricing solutions aligned with the company's strategic objectives. Working under the guidance of the Head of Pricing, the Sales Officer ensures that all quotations and pricing activities are executed in line with established governance, margin targets, and commercial priorities. This position offers a dynamic opportunity to contribute directly to revenue growth, customer satisfaction, and operational excellence within a structured and performance-driven environment.

Key Responsibilities 1. Pricing Execution & Quotation Management • Prepare accurate and timely quotations in line with approved rates and pricing models • Ensure complete and transparent cost build-ups (transport, handling, customs, warehousing, overheads, etc.) • Maintain structured documentation and quotation records for traceability, follow up and reporting purpose • Ensure all pricing submissions comply with internal governance procedures • Support actively continuous improvement of quotation processes 2. Margin Protection & Commercial Discipline • Apply defined margin thresholds and commercial guidelines • Proactively identify potential risks to profitability • Escalate exceptional cases for review and approval • Ensure pricing validity and prevent unauthorized rate extensions 3. Tender & Commercial Support • Support preparation of tenders and commercial proposals • Coordinate cost inputs with relevant internal stakeholders • Contribute to structured pricing summaries for management review • Assist in contract renewals through pricing validation and margin checks 4. Cost Monitoring & Performance Contribution • Assist in identifying cost inconsistencies or optimisation opportunities • Contribute to periodic commercial performance reviews • Report activities using corporate tools (Cotation, ComeOne) 5. Market & Commercial Awareness • Share market feedback and competitor insights observed through daily activities • Provide input on customer pricing sensitivity • Support continuous adaptation to evolving market conditions 6. Authority & Accountability The Sales Officer operates within a defined pricing governance framework: • Pricing strategy and exceptional approvals remain under the authority of the Head of Pricing and Commercial Director • Non-standard pricing or deviations require validation before commitment • Long-term or strategic rate decisions follow formal approval processes This structure ensures clarity, accountability, and strong commercial discipline. Minimum Education and Experience Requirements: • • Diploma in Marketing, Logistics, Supply Chain, or a related field. • Minimum 3-5 years' experience in pricing, commercial analysis, or financial roles, preferably within logistics, freight, or supply chain. • Strong experience in pricing models, tenders, and commercial negotiations. • Experience in the Namibian or Southern African logistics market will be advantageous. • Ability to work in a pressurized environment.
Education level : Not elsewhere classified

2026-10601 - Business Development Manager– Chinese accounts M/F

Tue, 10 Nov 2026 08:51:17 Z

Function : SALES & MARKETING/ACCOUNT MANAGEMENT
Type of contract : PERMANENT
Job details :
Location: Several African countries ( Central Africa; Eastern Africa) The role supports the development of Chinese-related business by acquiring new accounts, developing existing customers and coordinating commercial and operational follow-up. Your main responsibilities will include: • Develop market intelligence on Chinese-related business and logistics volumes, including AGL market share and competitor positioning. • Prospect new customers, follow up sales leads and secure new accounts. • Develop existing customer relationships, identify additional business opportunities and support customer retention. • Prepare weekly sales-call and client-visit reports, as well as monthly activity and performance reports. • Coordinate with regional delegates and internal teams to align local actions with regional and Group commercial priorities. • Support customer payment follow-up and outstanding-debt collection in coordination with credit control. • Maintain close communication between customers and Operations to align expectations, proposed solutions, timelines, costs and results. • Provide operational support on routing, transport sourcing, truck allocation, project cargo movements and transit analysis. • Monitor relevant customs, road, market and political developments that may affect freight movements. • Contribute to tenders, reports, statistics, conferences and other assignments required by the department.

• Diploma in Business Management or equivalent. • At least five years of experience in a commercial role within the freight-forwarding industry. • Basic knowledge of sea, air, road and customs-clearance operations. • Fluent written and spoken English. Chinese-language proficiency to be confirmed. • Proficiency in Microsoft Excel, Word and PowerPoint. • Ability to work independently, under pressure and within deadlines. • Strong commercial judgement, diplomacy, customer focus and willingness to travel. Your interest in Africa and its development will be an asset!
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
CHINESE : Fluent
Language / Level :
MANDARIN : Fluent

2026-10598 - Industries Projects Manager - Mining H/F

Mon, 09 Nov 2026 14:35:44 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
We are now looking for an Industries Projects Manager (M/W), reporting to the Country Director. The successful candidate will develop, consolidate and expand the industrial projects client portfolio (Mining, Oil & Gas, Infra, Energy), with a particular focus on the Mining Sector, provide commercial management of projects, develop and strengthen relationships with organizations and stakeholders in the industries' sectors. The role requires a strong understanding of those industries, especially mining supply chains and the ability to sell AGL's full range of services, including freight forwarding, customs clearance, project cargo, heavy-lift and out-of-gauge logistics, road and rail transport, port and terminal services, warehousing, material handling, flow visibility, Control Tower solutions, and integrated project management. Your main missions will be as follows : • Respond to RFQs (Requests for Quotation). • Respond to RFIs (Requests for Information). • Identify and target relevant prospects. • Develop business plans. • Gather strategic intelligence and information to position the company on targeted projects. • Be the functional relay to HQ Industry Director • Properly qualify business opportunities and projects. • Prepare and submit tender responses, when necessary with the support of the Corporate Tender Desk, ensuring timely submission. • Conduct regular follow-ups and monitor technical and commercial proposals. • Lead clarification meetings, coordinating input from support departments. • In the event of a successful bid, liaise with the Legal Department for contract drafting and execution. • Ensure the proper handover of awarded projects to Operations through dedicated meetings, including the validated commercial offer and/or signed contract. • Monitor periodic business performance with the support of Controlling, including revenue contributions, cost levels, and profitability analysis. • Consolidate statistical data from local operational sites, gain a comprehensive view of business trends, and prepare monthly reports covering activity volumes, revenue evolution, and profitability analysis. • Maintain and update the CRM system with complete, accurate, and relevant information. • Prepare and issue monthly reports. • Support debt collection activities in compliance with applicable legal requirements. • Participate in internal meetings organized by management. • Contribute to all Quality Management System (QMS) and HSE (Health, Safety & Environment) initiatives. • Represent the company at trade shows, exhibitions, and industry events.

We are looking for someone with : • Proven experience in logistics, freight forwarding, project logistics, multimodal transport, heavy-lift operations, or supply chain solutions serving mining projects and operations. • Strong capability to sell and coordinate AGL's full range of services, from freight forwarding and customs clearance to project cargo, heavy-lift logistics, road and rail transport, port services, warehousing, material handling, Control Tower solutions, and integrated project management. • Commercial acumen with solid experience in pipeline development, strategic account planning, tender management, complex solution design, pricing discussions, contract negotiation, and performance review. • Excellent interpersonal, presentation, and communication skills, with high proficiency in written and spoken English • Entrepreneurial, collaborative, customer-focused, and able to work effectively in a multicultural and matrix environment, with regular travel within the country and across the region when required. An interest in the African continent is an additional asset !
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent

2026-10111 - Responsable Achats H/F

Wed, 28 Oct 2026 08:18:45 Z

Function : PROCUREMENT/PROCUREMENT MANAGEMENT
Type of contract : PERMANENT
Job details :
Sous la responsabilité du Directeur Administratif et Financier et en collaboration directe avec le Directeur Général, les missions du Responsable d'Achats se résument ainsi : - Elaborer et faire connaître la procédure relative aux achats - Suivre l'exécution des commandes passées auprès des fournisseurs - Assurer le respect par tous les demandeurs de fournitures et/ou services de la procédure d'achats - Répondre aux besoins des fournitures et/ou services dûment émis par les services ou directions de la société - Identifier, anticiper et gérer les risques fournisseurs - Construire et manager la qualité fournisseur et développer des relations à long terme avec les fournisseurs privilégiés - Mettre en place les modalités de suivi des fournisseurs pour proposer des axes d'évolution - Négocier avec les fournisseurs les conditions d'approvisionnement en termes de coût, qualité, délai, conditions de paiement et en tenant comptes des objectifs définis par l'entreprise - Prospecter, rédiger les appels d'offres et sélectionner les fournisseurs capables de répondre aux besoins stratégiques de l'entreprise - Conseiller, accompagner la direction dans la mise en place de la politique d'achat et la fixation d'objectifs d'optimisation des coûts, qualité et délais - Communiquer aux partenaires, fournisseurs et prestataires les exigences en matière de Qualité, Environnement et Sécurité du terminal, et veiller à leur stricte conformité. - Communiquer et superviser l'intégration des exigences Qualité, SME et HSE dans les appels d'offres - Transmettre le formulaire de présélection des prestataires lors des consultations. Cette liste de tâches et responsabilités est non exhaustive et est susceptible d'évoluer selon les priorités de l'entreprise

Qualités : Rigueur, méthode, organisation et agilité Intégrité, confidentialité et humilité Initiative, autonomie et passion pour le travail Adaptabilité, résilience et ouverture aux autres Leadership, esprit d'équipe et solidarité Orientation résultats et efficacité Respect des procédures et exigences QHSE Esprit analytique et prise de décision Écoute et communication Respect des délais et travail en urgence
Education level : Bachelor or equivalent

2026-10552 - Sales & Market Analyst

Sat, 31 Oct 2026 23:05:38 Z

Function : SALES & MARKETING/SALES & MARKETING MANAGEMENT
Type of contract : PERMANENT
Job details :
To analyze market trends, customer behavior, sales performance, and business data to provide actionable insights that support revenue growth, customer acquisition, market expansion, and strategic decision-making. The role bridges sales and marketing functions by transforming data into business intelligence that drives operational and commercial excellence.

REQUIREMENTS: - Bachelor's Degree in Marketing, Business Administration, Economics, Commerce, or a related field. - Professional certification in Marketing Analytics, Business Intelligence, or Data Analysis would be an added advantage. -Minimum 3-5 years' experience in sales analysis, marketing analysis, business intelligence, or commercial performance management. -Experience working with large datasets and business reporting tools. -Experience in logistics, transportation, freight forwarding, supply chain, or related industries is an advantage. -Proven experience supporting commercial decision-making through data analysis. KEY RESPONSIBILITIES: 1. Market Research & Competitive Intelligence -Conduct market research to identify industry trends, customer needs, and business opportunities. -Monitor competitor activities, pricing strategies, and service offerings. -Analyze market conditions and provide recommendations to support business growth. -Prepare market intelligence reports for management. 2. Sales Performance Analysis -Monitor and analyze sales performance against budgets, targets, and KPIs. -Track revenue trends, customer acquisition, retention, and profitability metrics. -Develop sales forecasting models and performance dashboards. -Identify sales gaps and recommend corrective actions. 3.Marketing Analytics -Measure the effectiveness of marketing campaigns and promotional activities. -Analyze campaign ROI and customer response rates. -Track lead generation and conversion performance. -Provide recommendations to improve marketing effectiveness. 4. Business Intelligence & Reporting -Develop and maintain dashboards using Power BI, Excel, or other reporting tools. -Generate weekly, monthly, and quarterly sales and marketing reports. -Analyze data from multiple sources and present insights to management. -Support decision-making through accurate and timely reporting. 5.Customer & Revenue Analysis -Analyze customer purchasing patterns and behaviors. -Segment customers based on industry, revenue, volume, and profitability. -Identify opportunities for cross-selling and upselling services. -Monitor customer satisfaction trends and retention metrics. 6.Strategic Support -Support pricing reviews and commercial strategy development. -Participate in budgeting, forecasting, and business planning processes. -Assist in the development of growth strategies and market expansion initiatives. -Support digital transformation and data-driven decision-making within the business.
Education level : Bachelor or equivalent

2026-10352 - Responsable Projets Customer Business Solutions (CBS) H/F

Thu, 22 Oct 2026 09:29:34 Z

Function : SALES & MARKETING/CBS (Customer Business Solution)
Type of contract : PERMANENT
Job details :
MISSIONS : Le Responsable Chef de Projet Customer Business Solutions (CBS) -H/F- pilote le déploiement des solutions digitales et des offres de visibilité auprès des clients stratégiques d'AGL. Il garantit la réussite des projets, coordonne le réseau CBS et accompagne les équipes commerciales, opérationnelles et techniques dans la conception et la mise en œuvre de solutions adaptées aux besoins des clients. Enjeux du poste : - Répondre aux enjeux et exigences des clients stratégiques - Accélérer l'adoption des solutions digitales d'AGL - Garantir une exécution homogène des projets à l'échelle du réseau Afrique Principales Responsabilités : Management de l'équipe CBS: - Définir le dimensionnement de l'équipe CBS et piloter le processus de nomination des CBS et experts - Concevoir et déployer le parcours d'intégration des nouveaux collaborateurs (on-boarding, formations, accompagnement) - Développer les compétences de l'équipe et mettre en œuvre les plans de formation et de gestion des talents - Fixer les objectifs annuels et conduire les entretiens de performance - Accompagner l'évolution professionnelle et les plans de carrière des CBS Pilotage des projets: - Superviser le portefeuille de projets CBS et prioriser les ressources selon les besoins commerciaux et opérationnels - Garantir le respect des méthodologies, des standards et des bonnes pratiques de gestion de projet - Valider les livrables projets : expression de besoins, spécifications fonctionnelles, supports de présentation, plans de déploiement et formations - Assurer le suivi des délais, des risques et de la qualité des déploiements Expertise & Solutions Clients: - Intervenir en tant qu'expert sur les comptes stratégiques lors des phases d'avant-vente, de conception et de déploiement - Accompagner la définition de solutions digitales (Track & Trace, EDI/API, Portail Client, Reporting BI…) - Identifier les besoins d'évolution des outils internes et proposer des améliorations en collaboration avec les équipes transverses - Animer des ateliers de co-construction avec les parties prenantes Reporting et Gouvernance: - Produire les indicateurs de performance de l'activité CBS et le reporting projets - Présenter l'avancement des projets et les analyses à la Direction - Identifier les risques, alerter sur les points critiques et proposer des plans d'actions - Contribuer à la feuille de route des solutions digitales Animation du réseau & Communication: - Animer la communauté CBS à l'échelle du réseau Afrique - Assurer la coordination entre les équipes commerciales, opérationnelles, informatiques et les CBS - Diffuser les bonnes pratiques, les évolutions produits et les décisions des comités - Organiser des séminaires, ateliers et sessions de partage d'expérience Cette liste de missions n'est pas exhaustive et pourra évoluer selon les besoins de l'activité.

PROFIL Formation : De formation bac +3/5 en Supply Chain, Transport & Logistique, Informatique ou Gestion de projet Expérience : - 5 ans minimum d'expérience dans le transport, la logistique ou les systèmes d'information appliqués à la Supply Chain - Expérience confirmée en pilotage de projets transverses et en relation client B2B Compétences techniques : - Excellente connaissance des métiers du Freight Forwarding et de la logistique internationale - Gestion de projet (déploiement, coordination, conduite du changement) - Conception et implémentation de solutions digitales : Track & Trace, EDI/API, Portail Client - Bonne maîtrise des processus d'appel d'offres (RFI/RFQ/RFP) - Reporting et outils de Business Intelligence (Power BI ou équivalent) Qualités personnelles: - Leadership et capacité à fédérer des équipes multiculturelles - Forte orientation client et sens du service - Esprit d'analyse et capacité à résoudre des problématiques complexes - Autonomie, organisation et force de proposition - Anglais professionnel indispensable ; Une connaissance de l'environnement professionnel en Afrique constitue un véritable atout
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent

2026-10484 - BUSINESS DEVELOPMENT LEADS M/F

Mon, 12 Oct 2026 11:56:25 Z

Function : SALES & MARKETING/SALES & MARKETING MANAGEMENT
Type of contract : PERMANENT
Job details :
Role Purpose Generate profitable business for AGL by identifying and converting new opportunities across assigned logistics services, customers and trade lanes. The Business Development Lead builds strong client relationships, develops a reliable sales pipeline, and works with internal teams to deliver solutions that meet customer needs and AGL's commercial objectives. Key Responsibilities Business Growth - Identify, qualify and pursue new business opportunities across sea, air, import, export, contract logistics, ICD and project cargo. - Develop and manage a sales pipeline, converting leads into profitable customer accounts. - Prepare proposals, quotations and RFQ responses in line with customer requirements and company guidelines. - Work towards agreed revenue, volume, gross margin and conversion targets. Customer and Account Management - Identify key decision-makers and build professional relationships with prospective and existing customers. - Maintain regular contact with clients, understand their needs and identify opportunities to retain, grow or diversify business. - Coordinate with the Commercial Manager and relevant business teams on customer-specific account plans. - Support smooth client onboarding and follow up on agreed actions. Market Development - Monitor customer needs, market trends and competitor activity, sharing relevant insights to support pricing and business decisions. - Support sector and trade-lane growth plans, including opportunities in FMCG, retail, healthcare, agribusiness, oil and gas, and regional trade. - Collaborate with commercial teams in Kampala, Nairobi and Mombasa to promote AGL's logistics solutions. Internal Coordination and Reporting - Work with Operations, Customer Service and Finance to ensure proposed solutions are deliverable and commercially sound. - Keep CRM records accurate and up to date, including prospect details, client interactions and pipeline stages. - Prepare regular reports on pipeline activity, business wins, customer engagement and performance against targets. - Escalate commercial, service or customer concerns to the relevant manager.

-Bachelor's degree in Business, Sales, Marketing, Logistics or a related field. -At least three years' experience in business development or sales, preferably in freight forwarding or logistics. -Proven experience meeting sales targets and converting prospects into clients. -Strong negotiation, presentation and client relationship management skills. -Demonstrated ability to develop and manage a sales pipeline and maintain accurate CRM records.
Education level : Bachelor or equivalent

2026-10478 - Adjoint au Directeur Commercial Ports & Terminaux H/F

Mon, 12 Oct 2026 07:20:15 Z

Function : PORTS & TERMINALS/PORTS & TERMINALS MANAGEMENT
Type of contract : PERMANENT
Job details :
Rattaché(e) au Directeur Relation Armateur, vous contribuez au pilotage de la performance commerciale des terminaux. Vous intervenez sur l'analyse des marchés, le suivi des contrats, l'animation du CRM et la consolidation des indicateurs commerciaux. Vous aurez plus précisément la responsabilité de : • Réaliser la veille des marchés portuaires et maritimes et produire des analyses utiles à la décision. • Suivre les contrats commerciaux, leurs échéances, renouvellements et avenants, en lien avec les équipes juridiques et opérationnelles. • Contact au jour le jour en première ligne avec les centres opérationnels des clients armateurs • Administrer et animer le CRM Groupe, en veillant à la qualité des données et à la complétude du pipeline. • Consolider les KPI commerciaux, préparer les business reviews et produire les tableaux de bord de performance. • Préparer les réunions clients stratégiques, les présentations de Direction et les comptes rendus associés.

• Diplômé(e) d'une école supérieure ou minimum Bac +4 • Anglais bilingue • Disponibilité pour des déplacements à l'étranger • Expérience shipping et / ou logistique est un plus Votre affinité avec l'Afrique est un plus !
Education level : Master or equivalent
Language / Level :
ENGLISH : Bilingual
Language / Level :
FRENCH : Bilingual

2026-10455 - Business Development Manager - Mining M/F

Wed, 07 Oct 2026 07:49:08 Z

Function : SALES & MARKETING/SALES & MARKETING MANAGEMENT
Type of contract : PERMANENT
Job details :
The Business Development Manager – Mining is responsible for driving the growth of AGL's Mining business in Zambia by identifying new business opportunities, developing strategic customer relationships and converting opportunities into profitable contracts.

Business Development & Market Growth - Develop and execute strategies to grow AGL's Mining business and secure profitable new opportunities. - Identify, qualify and convert new mining projects, contracts and business opportunities across the mining value chain. - Build and maintain a strong sales pipeline and foster relationships with mining companies, contractors, EPCs, suppliers and other key stakeholders. - Monitor market trends, competitor activities, mining developments and investment opportunities to support business growth. Strategic Account Management - Develop and manage relationships with key mining customers and act as a trusted commercial partner. - Create and implement account plans to grow revenue, increase share of wallet and identify new opportunities within existing accounts. - Conduct regular business reviews and proactively address customer concerns to ensure high levels of customer satisfaction. Commercial & Sales Performance - Manage the mining sales pipeline from opportunity identification through to contract award. - Monitor revenue, profitability, sales forecasts and commercial performance of mining accounts. - Provide regular pipeline, market and performance updates to management while identifying risks and growth opportunities. Tender & Contract Management - Lead the commercial development of tenders, RFQs and RFPs in collaboration with internal stakeholders. - Develop compelling value propositions and commercially viable solutions that demonstrate AGL's competitive advantage. - Support contract negotiations and ensure effective handover of awarded business to operational teams. Solution Development & Operational Collaboration - Work closely with Operations, Projects, Finance and Regional teams to design integrated logistics solutions for mining customers. - Develop scalable and competitive solutions across transportation, warehousing, project logistics, customs clearance, freight forwarding, supply chain and export logistics. - Ensure customer requirements and commercial commitments are effectively communicated and implemented. Stakeholder Engagement & Industry Representation - Represent AGL at mining industry events, conferences and customer forums. - Build and maintain a strong network of industry contacts and provide market intelligence to support strategic decision-making.
Education level : Bachelor or equivalent

2026-10425 - BUSINESS DEVELOPMENT MANAGER （CHINESE ACCOUNT）

Thu, 01 Oct 2026 09:36:47 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
A. Business Development & Account Management • Develop and grow Chinese accounts across the Oil & Offshore, Mining, Power, and Infrastructure industries, while providing commercial support to the relevant Vertical Managers (VMs). • Identify, qualify, and develop new business opportunities within the Chinese business community and industrial sectors. • Map and maintain a database of EPC contractors, manufacturers, investors, and other key industrial stakeholders operating within the region. • Develop and maintain strong relationships with existing and prospective Chinese clients to drive retention, organic growth, and new business opportunities. • Define country and market priorities in alignment with the Head of Chinese Accounts Development and the Commercial Management teams of relevant subsidiaries. • Develop and maintain a robust pipeline of Chinese accounts and business opportunities across relevant industries and VMs. • Coordinate and supervise the preparation of integrated commercial proposals for clients and prospects. B. Commercial & Operational Coordination • Monitor and coordinate the effective execution of projects and operational flows with relevant subsidiaries and operational teams. • Ensure that operational delivery meets agreed commercial commitments and required service quality standards. • Ensure the competitiveness, accuracy, and consistency of commercial offers submitted to clients and prospects. • Work closely with internal stakeholders to address operational challenges, client requirements, claims, and other commercial issues. • Support the alignment of commercial strategies with operational capabilities and business objectives. C. Performance Monitoring & Reporting • Prepare monthly activity reports in collaboration with the Head of Chinese Accounts Development. • Coordinate and contribute to comprehensive quarterly business reviews, covering budgets, volumes, margins, opportunities, and claims. • Monitor the performance of Chinese accounts and identify opportunities for revenue growth, margin improvement, and increased market penetration. • Provide regular updates to the Head of Chinese Accounts Development and relevant VM/Industry Directors on business development activities, pipeline progress, and account performance. • Analyse market trends, customer needs, and competitor activities to identify new business opportunities and inform commercial strategies.

The Business Development Manager – Chinese Accounts is responsible for developing and growing the organisation's portfolio of Chinese clients across key industries, including Oil & Offshore, Mining, Power, and Infrastructure. The role focuses on identifying and converting new business opportunities, strengthening relationships with existing Chinese accounts, coordinating commercial proposals, and ensuring seamless alignment between commercial commitments and operational execution.
Education level : Bachelor or equivalent
Language / Level :
CHINESE : Fluent
Language / Level :
ENGLISH : Bilingual

2026-10412 - COMMERCIAL PRICING ASSISTANT - APPRENTICE M/F

Wed, 30 Sep 2026 09:15:38 Z

Function : SALES & MARKETING/SALES & MARKETING MANAGEMENT
Type of contract : FIXED TERM CONTRACT
Job details :
The Commercial Pricing Apprentice supports the Commercial team in developing accurate and competitive pricing solutions for logistics services. The role provides hands-on exposure to preparing quotations, analysing supplier and operational costs, maintaining pricing information and supporting commercial proposals. Through structured learning and practical involvement, the apprentice will develop an understanding of how pricing, cost analysis and margin management contribute to profitability, customer solutions and business growth. KEY RESPONSIBILITIES •Support the preparation of accurate and competitive quotations for logistics services. •Assist in collecting and analysing supplier rates, operational costs and other pricing inputs. •Coordinate with internal teams and service providers to obtain timely and accurate cost information. •Maintain and update pricing models, rate sheets, quotation records and related commercial information. •Support margin analysis and pricing reviews to help ensure proposed rates are commercially viable. •Assist the Commercial team with pricing for client proposals, tenders and new business opportunities. •Compare available pricing options and highlight cost or rate differences for review by the supervising team. •Maintain organised and accurate records of quotations, supplier rates and supporting pricing documentation. •Work closely with Commercial and Operations teams to support timely responses to pricing requests. •Support the preparation of basic pricing reports and analysis for commercial decision-making. •Carry out other related learning assignments and duties as may reasonably be assigned within the Commercial function.

•Recent graduate with a Diploma or Bachelor's degree in Business, Logistics, Supply Chain, Economics, Finance, Statistics, Marketing or another relevant field. •At the start of their career and seeking practical, hands-on experience in a commercial and logistics environment. •Genuine interest in logistics, commercial activities, pricing and operations. •Strong numerical and analytical ability with good attention to detail. •Good communication and interpersonal skills. •Proactive, organised, curious and willing to learn. •Able to work with multiple stakeholders and follow through on assigned tasks. •Good working knowledge of Microsoft Office, particularly Excel, is an advantage. •Numerical and analytical thinking •Accuracy and attention to detail •Learning agility and curiosity •Planning and organisation •Communication and collaboration •Commercial awareness •Initiative and accountability •Confidentiality and professional conduct
Education level : Bachelor or equivalent

2026-10406 - BUSINESS DEVELOPMENT MANAGER - CHINESE ACCOUNT H/F

Mon, 28 Sep 2026 10:01:41 Z

Function : SALES & MARKETING/SALES & MARKETING MANAGEMENT
Type of contract : FIXED TERM CONTRACT
Job details :
1. Développement commercial des comptes chinois de la région Gabon / Congo : • Développer les comptes chinois sur les 4 industries (O&G, Mining, Power & Infras) + support VMS; • Mapping des EPC, constructeurs et autres acteurs/industriels clés implantés dans la région Gabon-Congo; • Définir les priorités par pays en accord avec la Head Développement comptes CN + Direction commerciale filiales; • Supervision / coordination des offres intégrées pour les clients/prospects; 2. Coordination commerciale et opérationnelle : • Contrôler et coordonner la bonne exécution des projets et des flux avec les filiales concernées • Garantir la qualité opérationnelle vs engagements commerciaux • Préparer un point mensuel d'activité avec la Head développement comptes CN ainsi qu'une revue trimestriel complète (budget, volumes, marges, opportunités, litiges) avec la Head développement comptes CN + Directeur VM/Industries • Garantir la compétitivité et la cohérence des offres commerciales Evaluation • Volumes et marges générés sur les flux In/outbound + projets • Nombre de comptes chinois factuellement référencés et engagés • Pipeline développement comptes CN toutes Industries et tous VMs • Rétention et croissance organique des comptes CN actuellement en portefeuille.

Formations : - Bac+4 / Bac+5 en Commerce, Marketing, Management, Logistique ou équivalent. Une spécialisation en commerce international est un atout. Expérience : - Expérience significative en développement commercial B2B; dans la logistique, le transport, le transit, le shipping ou les projets industriels. - Bonne connaissance des secteurs Mining, Oil & Gas, Infrastructure ou Énergie. Compétences techniques: - Développement et gestion de grands comptes (Key Account Management). - Prospection et acquisition de nouveaux clients. - Montage et coordination d'offres commerciales complexes. - Analyse de marché et identification d'opportunités. - Gestion de pipeline commercial, volumes et marges. - Coordination entre plusieurs filiales ou pays. - Anglais professionnel obligatoire. - Mandarin (chinois) fortement souhaité et souvent considéré comme un avantage déterminant pour ce type de poste. - Français apprécié selon la zone géographique. - Excellentes capacités de négociation; - Forte orientation résultats; - Capacité à travailler dans un environnement multiculturel; - Leadership transversal; - Aisance relationnelle avec des décideurs de haut niveau.
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent
Language / Level :
MANDARIN : Professional

2026-10398 - SALES EXECUTIVE M/F

Wed, 23 Sep 2026 07:21:38 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
The role is responsible for generating qualified sales opportunities, converting prospects into active customers, growing cargo volumes and revenue, and maintaining strong customer relationships across the CFS market. 1. Sales & Business Development • Identify, profile and prospect new customers and business opportunities within the CFS, logistics, shipping and cargo-handling market. • Develop and maintain a structured database of prospective and existing customers. • Conduct regular customer visits, calls, meetings and other business development activities. • Generate qualified leads and actively convert prospects into customers. • Develop individual sales plans aligned to agreed commercial priorities and targets. 2 Customer & Account Management • Build and maintain strong relationships with existing and prospective customers. • Develop a clear understanding of customers' cargo profiles, business requirements and service expectations. • Maintain regular engagement with customers to identify opportunities for increased volumes and additional services. • Identify opportunities for cross-selling and up-selling relevant CFS and related services. • Monitor customer activity and proactively identify risks to retention or declining business. • Follow up on customer concerns and coordinate resolution with the relevant internal teams. 3. Sales Pipeline & Conversion • Maintain an accurate and up-to-date sales pipeline covering leads, prospects, opportunities, quotations, proposals and conversions. • Ensure sales opportunities are actively progressed with clear next actions and expected closure dates. • Follow up systematically on quotations, proposals, RFQs and other commercial opportunities. • Record customer interactions, sales activities and opportunities in the approved CRM or sales tracking system. • Monitor conversion performance and identify factors affecting successful or lost business. 4.Revenue & Cargo Volume Growth • Achieve agreed individual sales, revenue and business development targets. • Drive growth in CFS cargo volumes from both new and existing customers. • Identify opportunities to increase business from existing accounts. 5.Market & Competitor Intelligence • Monitor developments within the Mombasa port, CFS, shipping and logistics market. • Track competitor activity, service offerings, pricing trends and customer movements. • Identify emerging opportunities arising from changes in trade flows, cargo volumes and customer requirements. 6. Sales Reporting & Performance Management • Prepare accurate and timely sales activity and performance reports as required. • Track customer visits, prospects, leads, RFQs, proposals, conversions and revenue performance. • Monitor individual performance against agreed sales and business development targets. • Maintain accurate customer databases, sales trackers and CRM records

• Bachelor's degree in Sales, Marketing, Business Administration, Logistics, Supply Chain Management or a related field. • Professional qualification in Sales and Marketing will be an added advantage. • Minimum 3 years' experience in sales or business development, preferably within CFS, clearing and forwarding, freight forwarding, shipping, transport or a related logistics environment. • Proven experience in B2B sales, customer acquisition and account development. • Demonstrated experience in building and maintaining customer relationships. • Experience working with CFAs, importers/exporters, shipping lines, cargo owners or other logistics stakeholders will be an advantage. • Proven ability to work against sales, revenue or volume-based targets. • Good understanding of the Mombasa port and logistics environment will be an advantage.
Education level : Bachelor or equivalent

2026-10396 - Responsable Customer Service H/F

Tue, 10 Nov 2026 08:49:59 Z

Function : FREIGHT FORWARDING/FREIGHT FORWARDING OPERATIONAL EXCELLENCE
Type of contract : PERMANENT
Job details :
MISSIONS: * Construire les offres tarifaires en s'appuyant sur les achats effectués par la hiérarchie d'AGL FF ou le Procurement d'AGL ▪ Compléter la base tarifaire existante, par la négociation d'achats de prestations auprès de nouveaux sous-traitants, en concertation avec la Responsable d'Exploitation et/ou son N+1 ▪ S'assurer de la compétitivité des offres de services ▪ Evaluer la concurrence et les prix du marché pratiqués dans le périmètre AGL FF ▪ Encadrer et animer une équipe d'agent Customer service. ▪ Veiller à la transmission des cotations dans les délais établis et annoncés. ▪ Veiller à la mise à jour quotidienne des tableaux de suivi de cotations. ▪ Lancer les dossiers confirmés par le client auprès du service Exploitation avec tous les éléments de la vente convenue avec le client, et suivre la bonne réalisation de la prestation vendue. ▪ Assurer une communication fluide et une bonne relation avec le service Exploitation, avec les clients et le réseau, dans le cadre de l'amélioration continue de la performance opérationnelle et de la satisfaction des clients ▪ Fidéliser et développer le portefeuille client existant, en mettant en place des reportings auprès des clients sur les cotations, les opérations exécutées. ▪ Réceptionner les informations commerciales provenant du réseau, les traiter et rendre compte ▪ Transmettre des informations commerciales au réseau et s'assurer de leur prise en compte ▪ Utiliser et renseigner les outils Cotation, Live et le CRM Comone. ▪ Produire des reportings sur les indicateurs de performance de AGL FF. ▪ Appliquer et faire respecter les règles, procédures et instructions de travail liées à sa fonction et son activité, et au Groupe AGL. ▪ Rendre compte à son supérieur hiérarchique de toute anomalie/difficulté rencontrée. ▪ Faire des suggestions ou propositions pour l'amélioration de la qualité de son travail et celui de l'équipe encadrée.

PROFIL : - Titulaire d'un BAC + 2/+ 3 en Transport / Logistique / Commerce International - Vous cumulez au moins 3 ans d'expérience dans une activité similaire, de préférence en relation avec l'Afrique - Votre niveau d'anglais est courant - Bonne Maîtrise des outils du pack Office
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent

2026-10370 - RESPONSABLE DEVELOPPEMENT OFFRE PME

Tue, 15 Sep 2026 22:31:49 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
Dans le cadre du développement de son offre PME et de sa transformation digitale, AGL Côte d'Ivoire recherche un Responsable Développement Offre PME, chargé de fédérer les métiers, les fonctions support et l'écosystème digital autour d'une feuille de route locale, notamment WeGoAfrica. À ce titre, vous serez chargé de : - Définir et déployer la stratégie de développement des offres PME, notamment l'offre WeGoAfrica dédiée aux PME ivoiriennes : commission de transport (C&F), groupage import/export, entreposage, chaîne du froid et services associés ; - Affiner le positionnement des offres PME au sein de l'écosystème digital et logistique d'AGL Côte d'Ivoire ; - Construire, maintenir et piloter une feuille de route unique des initiatives PME et innovation en Côte d'Ivoire, en coordination avec les équipes commerciales et opérationnelles, les fonctions support et les partenaires locaux ; - Assurer la priorisation des initiatives et projets en tenant compte des MVP, quick wins, besoins du marché ivoirien et investissements de plus long terme ; - Organiser et animer les instances de coordination locales : comités de pilotage, points opérationnels et synchronisation avec les sponsors métiers et la Direction Générale ; - Mettre en place une gouvernance projet claire, intégrant les rituels de pilotage, les indicateurs, les modes de décision et la gestion des arbitrages ; - Structurer et coordonner les initiatives locales relatives au groupage import/export, à l'entreposage partagé, aux solutions de chaîne du froid, à la digitalisation des parcours clients ainsi qu'à la tarification et aux modèles de services adaptés aux PME ; - Capitaliser sur les retours clients et les retours d'expérience des équipes locales afin d'améliorer continuellement l'offre ; - Assurer le rôle de référent local pour les outils et solutions digitales dédiés aux PME et remonter les besoins des clients et des équipes locales afin d'alimenter les feuilles de route pilotées par les équipes centrales ; - Accompagner le déploiement et l'adoption des solutions digitales auprès des équipes commerciales et opérationnelles, suivre leurs usages et identifier les axes d'amélioration de l'expérience client ; - Participer au lancement de nouvelles fonctionnalités et de nouveaux services, notamment à travers les actions de formation, de communication et d'activation commerciale locale ; - Définir et suivre les indicateurs de performance de l'offre PME : adoption, volumes traités, taux d'usage, acquisition, rétention, satisfaction client, marge additionnelle et retour sur investissement ; - Mettre en place un reporting local consolidé permettant le pilotage de l'activité par la Direction Générale d'AGL Côte d'Ivoire et les fonctions concernées ; - Assurer le suivi budgétaire des projets, proposer les arbitrages nécessaires et piloter le retour sur investissement des initiatives PME et innovation en Côte d'Ivoire.

- Bac+5 (école de commerce, école d'ingénieurs, université) ou formation équivalente ; - 7 à 10 ans d'expérience dans un ou plusieurs des domaines suivants : logistique et/ou transport ; gestion de projets ou programmes transverses ; développement d'offres ou de produits dans les secteurs du digital, des services, de la logistique ou du e-commerce ; conseil en stratégie ou transformation, idéalement sur des problématiques liées aux PME ou au marché ivoirien ; - Capacité à fédérer et obtenir l'adhésion d'équipes commerciales, opérationnelles et fonctions support ; - Excellentes capacités de communication en français ; anglais professionnel apprécié ; - Capacité à faire preuve de pédagogie et à accompagner la conduite du changement ; - Forte orientation résultats et capacité à évoluer dans un environnement au rythme d'exécution soutenu ; - Excellent sens de la priorisation et capacité à piloter avec rigueur plusieurs projets dans un environnement opérationnel exigeant.
Education level : Master or equivalent
Language / Level :
ENGLISH : Professional

2026-10257 - Chargé d'Affaires Achats UNICAF bilingue H/F

Tue, 03 Nov 2026 09:56:44 Z

Function : PROCUREMENT/PROCUREMENT MANAGEMENT
Type of contract : PERMANENT
Job details :
Définir et mettre en œuvre la politique d'achats et de transit afin de garantir l'approvisionnement des différentes directions en biens et services nécessaires à leurs activités, dans le respect des exigences de coût, qualité, délai et conformité, tout en assurant l'optimisation des dépenses et la sécurisation des opérations.

De formation Commerce International (BAC + 3/4), vous êtes doté(e) d'un excellent relationnel avec un vrai sens du service avec 03 ans d'expérience professionnel. Vous faites preuve de réactivité, de capacité d'adaptation, d'organisation et de rigueur.
Education level : Bachelor or equivalent

2026-10233 - Regional Vertical Manager - Telecom & Technology M/F

Tue, 11 Aug 2026 07:25:17 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
Job Purpose: The Regional Vertical Manager – Telecom & Technology is responsible for driving the commercial development and growth of the Telecom & Technology vertical across the assigned African region. The role is responsible for developing strategic customer relationships, growing revenue and gross margin, identifying new business opportunities and coordinating commercial activities across countries. The RVM will leverage AGL's existing footprint and the strong interdependencies between Original Equipment Manufacturers (OEMs), Mobile Network Operators (MNOs), Tower Companies (TowerCo), Fibre Optic providers and Internet Service Providers (ISPs) to develop integrated logistics and supply chain solutions. As the regional commercial reference for the vertical, the role ensures alignment between customer requirements, market opportunities, AGL's capabilities and the Group's strategic objectives. Key Responsibilities: Telecom & Technology Strategy • Develop and implement the Group's Telecom & Technology commercial strategy across the assigned African region. • Establish a dedicated vertical approach and strengthen Telecom & Technology coverage across countries. • Identify and prioritise strategic customers, prospects and market opportunities. • Develop and promote AGL's logistics and supply chain solutions across the Telecom & Technology value chain. • Leverage synergies between OEMs, MNOs, TowerCo, Fibre Optic providers and ISPs to identify new business opportunities. • Strengthen AGL's position as a preferred logistics partner within the Telecom & Technology sector. Business Development & Key Accounts • Develop and manage a portfolio of strategic regional Telecom & Technology customers. • Lead commercial opportunities from prospecting and qualification through RFQs, negotiations and contract closing. • Develop strong relationships with senior decision-makers within key Telecom & Technology organisations. • Identify opportunities for cross-selling and integrated logistics solutions across AGL's service offering. • Act as the senior commercial sponsor for complex or multi-country opportunities. • Support country commercial teams on strategic opportunities, customer engagements and closing activities. • Contribute to the development of competitive and differentiated value propositions.Regional Coordination • Provide functional leadership and support to country commercial teams involved in Telecom & Technology opportunities. • Coordinate local multi-vertical commercial teams to ensure a consistent approach to the vertical. • Conduct pipeline and opportunity reviews across countries. • Support the development of Telecom & Technology commercial capabilities and industry knowledge within country teams. • Share best practices, market intelligence and commercial methodologies across the region. • Coordinate regional initiatives with Country Directors and Regional / Country Commercial Directors.

• Support annual budget planning and revenue / gross margin targets for the vertical. Market Intelligence • Maintain strong market intelligence on the Telecom & Technology industry across Africa. • Monitor market developments, technology investments, infrastructure projects, network expansion and customer strategies. • Identify emerging opportunities and industry developments that may create new logistics requirements. • Analyse competitor activity and market trends to ensure AGL remains ahead of emerging opportunities. • Provide regular market insights to HQ to support the development of the vertical strategy and value proposition. • Report monthly on pipeline, revenue, gross margin, wins/losses and key market developments. Customer & Industry Engagement • Build relationships with senior Supply Chain, Procurement, Logistics, Commercial and Operations decision-makers. • Engage with major OEMs, MNOs, TowerCo, Fibre Optic companies, ISPs and other technology organisations. • Represent AGL at relevant Telecom & Technology industry events and forums. • Develop relationships with strategic partners and other stakeholders within the technology ecosystem. • Identify opportunities to strengthen AGL's visibility and positioning within the sector. Qualifications & Experience • Relevant Bachelor's Degree in Business, Commerce, Logistics, Supply Chain Management, Telecommunications, Information Technology or a related field. • 5–8 years' commercial experience within Telecom & Technology logistics, preferably with a telecommunications company, logistics provider or freight forwarder. • Prior experience in Telecom supply chain and logistics will be highly advantageous. • Proven regional or multi-country commercial experience, preferably within Africa. • Strong understanding of multimodal freight forwarding and international logistics. • Experience in contract logistics, customs clearance, warehousing and distribution. • Strong experience in business development, strategic account management and commercial negotiations. • Ability to develop and deliver differentiated logistics value propositions. • Strong analytical thinking and problem-solving capabilities. • Excellent communication, presentation and relationship management skills. • Entrepreneurial, autonomous and customer-centric approach. • Strong ability to influence and coordinate teams without direct reporting authority. • Ability to operate effectively across country, regional and HQ structures. • Additional regional languages are advantageous depending on the geographical scope.
Education level : Bachelor or equivalent

2026-10232 - Regional Vertical Manager - Agribusiness M/F

Tue, 11 Aug 2026 07:02:48 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
Job Purpose: The Regional Vertical Manager – Agribusiness is responsible for driving the commercial development and growth of the Agribusiness vertical across the assigned region. The role is responsible for growing revenue and gross margin, developing strategic customer accounts, identifying new business opportunities and coordinating Agribusiness activities across countries. As the regional commercial reference for Agribusiness, the role ensures alignment between customer requirements, market opportunities, AGL's operational capabilities and the Group's strategic objectives. Key Responsibilities: Deployment of the Agribusiness Vertical Strategy • Implement the Group's Agribusiness strategy across the assigned region, adapting it to local market conditions. • Identify and prioritise strategic Agribusiness customers, prospects and market opportunities. • Develop and promote AGL's Agribusiness logistics solutions across key commodity and agricultural value chains. • Identify opportunities for investments, partnerships and capabilities that support the growth of the vertical. • Strengthen AGL's position as a preferred logistics partner within the Agribusiness sector. Business Development & Portfolio Management • Manage strategic regional Agribusiness accounts and prospects, with accountability for revenue and gross margin growth. • Lead the commercial sales cycle from prospecting and qualification through RFQs, tenders, negotiations and contract award. • Act as the senior commercial sponsor for complex or multi-country opportunities. • Support Country Business Development Managers on strategic opportunities and customer engagements. • Develop cross-selling and integrated logistics opportunities across AGL's services. • Contribute to pricing strategies and ensure consistent commercial positioning across the region. Market Intelligence & Value Proposition • Monitor Agribusiness market trends, commodity flows, supply chains, competitors and customer requirements. • Identify emerging opportunities and changes in the agricultural supply chain. • Provide market insights to HQ to support the development of AGL's Agribusiness value proposition. • Report regularly on pipeline, revenue, gross margin, wins/losses and key market developments. • Provide regular market insights to the Head of Vertical Market – Agribusiness to support the refinement of AGL's sector value propositions and solutions. • Contribute to the development of regional Agribusiness market intelligence and customer mapping. • Report monthly on commercial performance. Coordination & Functional Leadership of Country Commercial Teams • Provide functional leadership and support to Agribusiness Business Development Managers across the region. • Conduct pipeline and opportunity reviews and share best practices across countries. • Coordinate regional Agribusiness commercial initiatives with Country Directors and Commercial Directors.

• Support annual budget planning and revenue / gross margin targets for the vertical. • Promote a consistent regional approach to Agribusiness customer development. Strategic Customer & Industry Engagement • Build strong relationships with senior Supply Chain, Procurement, Logistics and Commercial decision-makers. • Engage with major regional and international Agribusiness organisations. • Represent AGL at relevant industry conferences, exhibitions and sector events. • Develop relationships with industry associations, partners and other strategic stakeholders. Qualifications & Experience • Relevant Bachelor's Degree in Business, Commerce, Logistics, Supply Chain Management, Agriculture, Marketing or a related discipline. • 7–10 years of commercial experience within a logistics provider, freight forwarding company or supply chain organisation, with demonstrated exposure to the Agribusiness sector. • Proven experience operating at regional or multi-country level, preferably within African markets. • Demonstrated ability to develop and manage strategic customer accounts and deliver revenue and gross margin growth. • Proven experience managing complex sales cycles, including RFQs, tenders, commercial negotiations and contract closing. • Strong ability to develop and orchestrate complex multimodal logistics solutions, including ocean FCL/LCL, air freight, bulk logistics, flexitanks, warehousing and related supply chain services. • Ability to translate customer requirements into differentiated and commercially viable logistics solutions. • Strong understanding of agricultural value chains and African Agribusiness markets. • Demonstrated commercial leadership capability, with the ability to influence and mobilise teams without direct hierarchical authority. • Entrepreneurial mindset with a strong focus on results, customer value and business growth. • Ability to navigate and influence within a complex, multi-level organisation involving country, regional and Head Office stakeholders. • Strong analytical, negotiation, presentation and relationship management skills. • Experience working within multicultural and international environments.
Education level : Bachelor or equivalent

2026-10189 - Chargé Customer Care

Fri, 31 Jul 2026 20:37:03 Z

Function : SALES & MARKETING/CALL CENTRE & AFTER SALES SERVICE & SALES ADMINISTRATION
Type of contract : PERMANENT
Job details :
Dans le cadre du renforcement de l'expérience client et de l'amélioration continue de la qualité de service, AGL San Pedro renforce son dispositif de gestion des réclamations clients. À ce titre, nous recherchons un Customer Care Officer dont la mission principale sera d'assurer un traitement structuré, réactif et transparent de l'ensemble des réclamations clients afin de garantir leur satisfaction et de renforcer la qualité de service Rattaché au Responsable Commercial / Business Development Manager, le Customer Care Officer sera chargé de : - Assurer la gestion et le suivi de la boîte mail dédiée aux réclamations clients ; - Constituer le point d'entrée unique pour l'ensemble des réclamations et garantir leur traçabilité ; - Enregistrer, analyser et qualifier chaque réclamation dans l'outil de suivi dédié ; - Vérifier la qualité et l'exhaustivité des informations transmises par les clients ; - Attribuer et suivre les tickets de réclamation jusqu'à leur clôture ; - Identifier les équipes opérationnelles concernées et assurer l'affectation des dossiers ; - Veiller au respect des délais de prise en charge et effectuer les relances nécessaires ; - Assurer le suivi quotidien de l'avancement des dossiers et escalader les situations bloquantes ; - Contrôler la qualité des réponses apportées avant la clôture des réclamations ; - Informer régulièrement les clients de l'évolution de leurs dossiers et maintenir une communication proactive ; - Assurer la clôture formelle des réclamations après validation de leur résolution ; - Produire les reportings hebdomadaires et mensuels relatifs aux réclamations clients ; - Analyser les causes récurrentes des réclamations et identifier les axes d'amélioration ; - Proposer des actions correctives et préventives visant à améliorer la qualité de service ; - Contribuer activement à l'amélioration continue des processus de gestion de la relation client.

- Bac +3 / Bac +5 en Commerce, Marketing, Gestion ou domaine équivalent ; - Minimum 3 ans d'expérience dans la relation client, le service après-vente, les opérations logistiques ou le traitement des réclamations ; - Une expérience dans le secteur du transport et de la logistique constitue un atout majeur ; - Excellente maîtrise des outils bureautiques (Excel, PowerPoint, Outlook) ; - Expérience dans l'utilisation d'un outil CRM ou de gestion des tickets ; - Excellentes capacités rédactionnelles et de communication ; - Bonne compréhension des opérations logistiques et de transport ; - Capacité à coordonner efficacement plusieurs interlocuteurs et à travailler en transverse ; - Sens aigu du service client, diplomatie et qualité d'écoute ; - Rigueur, organisation et excellente gestion des priorités ; - Réactivité, persévérance et esprit d'analyse ; - Excellent relationnel et forte orientation satisfaction client
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Professional

2026-10187 - IFF FRONT OFFICE MANAGER H/F

Tue, 28 Jul 2026 17:06:25 Z

Function : SALES & MARKETING/SALES
Type of contract : PERMANENT
Job details :
1. Développer la croissance commerciale et la rentabilité de l'activité IFF • Définir et déployer la stratégie commerciale afin de développer les activités IFF par métier, Trade Lane, partenaire, segment de clientèle et marché. • Accroître le portefeuille clients et les revenus à travers la prospection, l'acquisition de nouveaux comptes, le développement des clients stratégiques et la gestion des appels d'offres. • Piloter la rentabilité de l'activité en optimisant les marges, la tarification, les volumes et les performances économiques des produits et services. 2. Piloter la performance commerciale et l'expérience client • Assurer le pilotage des performances commerciales en suivant les objectifs, le pipeline de ventes, les opportunités commerciales et les indicateurs clés de performance. • Développer et fidéliser les relations clients en garantissant une gestion proactive des comptes stratégiques et une forte orientation client. • Améliorer continuellement l'expérience client en supervisant la gestion des réclamations, les revues périodiques et les plans d'amélioration de la satisfaction. 3. Assurer la gouvernance et l'excellence opérationnelle du Front Office • Garantir l'efficacité des activités Front Office en assurant la qualité du reporting, des données commerciales et des processus de pilotage. • Veiller au respect des procédures et des exigences de conformité conformément aux standards du Groupe, aux SOP et aux réglementations en vigueur. • Piloter la performance opérationnelle et les risques à travers le suivi des plans d'actions, des contrôles internes et des indicateurs de gouvernance. 4. Manager les équipes et conduire l'amélioration continue • Encadrer, développer et mobiliser les équipes Front Office afin de favoriser la performance, l'engagement et le développement des compétences. • Renforcer la collaboration transverse avec les fonctions Operations, Pricing, Customer Service, Finance et Network pour garantir l'atteinte des objectifs business. • Conduire les initiatives d'amélioration continue et de transformation visant à optimiser les processus, l'efficacité opérationnelle et la qualité de service.

• BAC +4/5 Transport et prestations logistiques, gestion, finance, supply chain management, marketing et ventes, ou commerce. • Une spécialisation en Commerce International, Freight Forwarding ou Managemnt des Opérations constitue un atout. • Au moins 5 ans d'expérience dans les métiers de : transit/freight forwarding/logistique internationale ou du transport multimodal. • Au moins 2 à 3 ans d'expérience confirmée en management d'équipes commerciales ou de Front Office • Bonne connaissance des activités Maritime (FCL/LCL), Aérienne et Logistique Internationale • Maîtrise des Incoterms • Bonne compréhension des mécanismes de pricing, de gestion des marges et de construction budgétaire • Forte orientation résultats et performance. • Sens développé du client et de la qualité de service. • Excellentes capacités relationnelles et de communication. • Esprit analytique et orientation data. • Forte capacité de négociation et d'influence. • Proactivité, agilité et capacité à prendre des décisions • Les Connaissances en finance et Anglais opérationnel ou commercial sont un atout dans un contexte international
Education level : Master or equivalent