RSS export of job openings - Seulement les offres à la une : No / Zone géographique : Afrique Centrale, Afrique de l'Est

2026-9792 - Head of HRIS Service Center KSSC

Wed, 16 Sep 2026 12:15:40 Z

Function : HUMAN RESOURCES/HUMAN RESOURCES MANAGEMENT
Type of contract : PERMANENT
Job details :
To Manage the operational, functional, and technical supervision of HRIS support. Lead level 1 and 2 support teams, ensure the stability, performance, and scalability of the HRIS system, and guarantee a high level of service to HR and operational users. While ensuring strategic coordination between IT, HR, and vendors, ensure consistency between HR/Payroll processes, the HRIS solution, and the Group's HR digital strategy. HRIS Service Center Management Key Responsibilities • Define the HRIS support strategy, service objectives, and key performance indicators (SLAs, resolution rate, user satisfaction, etc.) • Supervise and coordinate level 1 and 2 teams, organized by functional domains (Core HR, Talent, Payroll, Data, Integrations…) • Develop the service operating model: procedures, tracking tools, prioritization, and escalation organization • Ensure a consistent level of service across all group entities Team Management and Skills Development • Manage, lead, and develop the skills of support teams (technicians, consultants, administrators…) • Promote a culture of internal customer service, operational excellence, and collaboration between support levels • Identify recruitment, training, and HRIS certification needs • Organize cross-functional collaboration between support, projects, and ongoing maintenance Functional and Technical Supervision of the HRIS • Ensure with the vendor the availability and reliability of the HRIS system and its modules • Manage complex escalations (critical incidents, cross-functional issues) • Oversee access security, role management, and GDPR compliance • Coordinate functional or technical updates with vendors and IT Continuous Improvement and Innovation • Identify incident trends and lead continuous improvement plans for the system in coordination with the vendor • Develop the knowledge base and self-service tools to reduce support workload • Propose optimization opportunities for HR processes through the use of the HRIS • Contribute to the HRIS evolution roadmap in collaboration with project teams and HR leadership The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role. Governance, Reporting, and External Relations • Ensure regular reporting to the HR and IT executive committee on Service Center performance • Manage relationships with vendors, integrators, and external partners • Participate in defining the overall HRIS governance (roadmap, budgets, priorities) • Manage the HRIS Service Center budget

KEY REQUIREMENTS Minimum of 8 to 10 years of experience in HRIS project management or operations Including at least 3 to 5 years in a support team management role Proficiency in one or more HRIS systems (HR Access, Workday, SAP SuccessFactors, Oracle HCM, Talentsoft, etc.) Proven experience managing a Service Center or HRIS center of expertise Experience working in a multi-site and multi-country environment Strong and continuous focus on customer satisfaction KEY SKILLS Strategic vision in HRIS and HR/Payroll processes Strong understanding of the HRIS ecosystem In-depth knowledge of HR/Payroll functions Strong understanding of integration and system update challenges Proven experience in HRIS project management, including T&A (Time & Attendance) Mastery of support performance indicators (SLAs, resolution rate, backlog tracking) Ability to manage outsourcing service contracts and application maintenance (TMA) contracts Ability to audit an organization and challenge change requests Cross-functional management and organizational agility Strong change management skills and user support capabilities Excellent communication with Group support functions and local/regional management Excellent verbal and written communication skills Strong proficiency in office tools (PowerPoint, Word, Excel) KEY COMPETENCIES Collaborative leadership and empathy Strong customer and results orientation Strong analytical skills Ability to prioritize and manage stress effectively Interest in optimization and simplification Tenacity Proactivity Ability to propose solutions and improvements Strong sense of customer service and attention to detail Strong organizational skills and rigor Adaptability Analytical and synthesis mindset
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Professional

2026-10373 - VIE – HR Development Officer M/F

Wed, 16 Sep 2026 10:17:05 Z

Function : HUMAN RESOURCES/GENERALIST HR
Type of contract : INTERNATIONAL VOLUNTEER PROGRAMME
Job details :
Job Purpose: The VIE – HR Development Officer will support the implementation of Human Resources Development initiatives within AGL Rwanda. The role focuses on enhancing employee performance, talent management, learning and development, recruitment, and employer branding while ensuring alignment with the Group's HR strategy. The incumbent will work closely with managers and employees to strengthen talent practices, support employee development, and contribute to building a high-performing and engaged workforce. Job Function: Performance Management • Coordinate the annual performance management cycle and ensure adherence to established timelines. • Support managers and employees throughout the performance review process. • Monitor completion rates and follow up on outstanding evaluations. • Prepare performance management reports and dashboards. • Assist in analysing performance trends and identifying development opportunities. • Ensure consistency and fairness in performance evaluation processes. Talent Management & Succession Planning • Support the annual Talent Review (People Review) process. • Consolidate talent information and prepare documentation for calibration meetings. • Assist in identifying high-potential employees and key talent. • Maintain succession planning records. • Support implementation of talent development initiatives. • Monitor agreed development actions following talent reviews.

Job Function: Recruitment & Employer Branding • Support the full recruitment process for approved vacancies. • Draft and publish job advertisements. • Screen applications against minimum requirements. • Coordinate interviews with hiring managers. • Schedule assessments and candidate communication. • Assist with reference and background verification processes. • Support onboarding activities for new employees. • Participate in employer branding initiatives. • Represent AGL at career fairs, university events, and recruitment campaigns where required. Learning & Development • Coordinate internal and external training programmes. • Maintain the annual training calendar. • Monitor employee participation and completion of training. • Evaluate training effectiveness and prepare reports. • Assist in identifying learning needs across the business. • Support career development initiatives and individual development plans. • Maintain employee training records. HR Projects • Participate in regional and country HR Development projects. • Support implementation of Group HR initiatives. • Assist with employee engagement activities. • Contribute to HR process improvements and digital HR initiatives. • Prepare HR presentations and reports. HR Administration • Maintain accurate HR Development records and documentation. • Ensure confidentiality of employee information. • Prepare monthly HR Development reports and KPI dashboards. • Support compliance with internal HR policies and procedures. Minimum Education and Experience Requirements: • Master's degree in human resources, Psychology, Business Administration, Industrial Relations, or a related field. • Eligibility to participate in the VIE Programme. Ensure timely regulatory filings and board resolutions in line with Rwandan corporate governance standards. • First professional experience or internship in Human Resources Development, Talent Management, Learning & Development, or Recruitment. • Exposure to an international or multicultural environment would be advantageous. • Excellent verbal and written communication • Strong organisational and planning skills
Education level : Bachelor or equivalent

2026-10350 - Opérateur Guérite (Gate Clerk) H/F

Fri, 11 Sep 2026 13:22:13 Z

Function : PORTS & TERMINALS/CONTAINER TERMINAL OPERATIONS
Type of contract : FIXED TERM CONTRACT
Job details :
• Intégrer les exigences et les procédures définies de l'entreprise en matière pointage et/ou saisie entrée sortie conteneur ou marchandise ; • Veiller à ce que le contrôle et la saisie des informations soit complète tout en maintenant la fluidité du trafic entrée sortie des conteneurs ou autres marchandises du terminal ; • Prendre connaissance des instructions nécessaires à l'exécution de son shift auprès de la hiérarchie ; • S'assurer que le matériel dont il a la charge et la responsabilité soit fonctionnel en début de shift Tout en contrôlant la disponibilité et le bon état de fonctionnement du système (matériel, logiciel, accès, etc.) et S'assurer que son appareil est bien connecté au domaine dont il a la charge et le suivi ; • S'assurer que les contrôles physiques de conteneurs : (numéro conteneurs, plomb, etc ) et des immatriculations de camion soient effectués et corrects après observation, s'assurer que la saisie des codes avaries relatif au mouvement du conteneur dont il a la charge de la saisie et du suivi soit correcte ; • Analyser, saisir et valider les informations relatives aux pointages d'entrée et/ou de sortie concernant les transferts, la livraison ou la réception de conteneurs ou autres marchandise qu'il devra saisir, tout en s'assurant que la documentation relative à l'opération dont il a la charge, soit en ordre, puis les signer et les tamponner si et seulement si en ordre ; • Effectuer les saisies complémentaires si nécessaire le moment venu, en cas d'oubli, aviser immédiatement sa hiérarchie pour rattrapage ; • En cas de problème technique, aviser immédiatement la hiérarchie et attendre les instructions ; • Connaître au mieux voire par cœur tous les types d'avaries et leur code de saisie dans le système ou consulter la table d'avarie en cas de doute ; • Vérifier l'effectivité de la visite douane en se rassurant de la conformité du N° de plomb de fermeture et de la signature de la fiche par la douanes et des clients ; • Communiquer de façon permanente, physiquement, par téléphone ou par radio avec les parties concernées afin d'optimiser la productivité des opérations de saisie ou que cela se déroule. Orienter / préciser les zones de réception, d'enlèvement ou de livraison des marchandises ; • Anticiper / traiter immédiatement toute difficulté pouvant entraver le bon déroulement du chantier, signaler immédiatement tout problème non résolu à la hiérarchie ; • Signaler immédiatement à la hiérarchie les problèmes qu'il ne peut résoudre seul ; • Envoyer des rapports de manières régulières et être dans la capacité à chaque instant de transmettre les informations qui lui sont demandées – Maitriser son environnement ; S'Assurer que les opérations s'effectuent en toute sécurité et sûreté pour les hommes, les marchandises et le matériel, apporter le soutien nécessaire en cas de besoin.

• Avoir un Diplôme d'enseignement supérieur BAC+2 en Logistique et Transport, Commerce International ou tout autre diplôme équivalent ; • Expérience dans un poste similaire (1 an) notamment dans le domaine de la livraison ; • Savoir lire et écrire le français couramment, être familier avec l'utilisation d'un appareil de pointage relatif à un terminal operating System, et/ou un ordinateur ; • Comprendre la politique de KCT et ses valeurs • Bonne maitrise des opérations de chargement et de déchargement • Bonne maitrise des opérations d'entreposage • Suivi, Saisie autre que conteneur : roro, colis lourd, marchandise conventionnelle, inter changes papiers • Excellentes capacités d'organisation et de planification • Capacité à communiquer efficacement • Capacité à travailler sous pression • Afficher une forte adhésion et respect aux valeurs de KCT • Faire montre d'une bonne intégrité • Agir en tant que référence dans l'application du règlement intérieur et des procédures internes • Pratique excellente du Français, • Une bonne pratique de l'anglais étant un atout • Très bonne maitrise de MS Office (Word, Excel, Powerpoint, Outlook)
Education level : Short cycle tertiary

2026-10325 - Local Information Security Officer M/F

Mon, 07 Sep 2026 11:03:40 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS MANAGEMENT
Type of contract : PERMANENT
Job details :
The LISO is responsible for ensuring appropriate controls are in place for the security of information systems. The LISO safeguards information by seeing that security risks are identified, assessed and accurately reported. Additionally, the LISO is charged with ensuring local procedures and activities comply with all regulatory requirements and internal security policies, procedures, guidelines and standards. KEY DUTIES & RESPONSIBILITIES  Apply and distribute the Central Information System Security Policy, Adapt the ISSP to the concerned perimeter, if necessary, disseminate the elements of ISSP within the entity, control the correct application of the ISSP on the perimeter.  Apply central information security strategies, both short-term and long-range, in application of the Bollore group.  Thoroughly conduct and complete annual reviews and audits as required by engaging both internal business partners across the region and external parties.  Management of LISO security team to oversee ongoing activities in cyber security within the region.  Directs an ongoing, proactive risk assessment program for all new and existing systems and remains familiar with the current goals and business processes of the Bollore group so effective controls can be put in place for those areas presenting the greatest information security risk in the Eastern Africa region.  Communicates risks and recommendations to mitigate risks to senior management so decisions can be made to ensure the security of information systems.  Oversees ongoing activities related to the development, implementation, and maintenance of the information security policies and procedures by ensuring these policies and procedures encompass the overall security of information security at rest or in motion within the groups systems and assisting in compliance of departments local processes and procedures, ensuring they are not in conflict with company policies.  Apply and assist in implementing BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan) procedures within the region.  Acts proactively to prevent potential security incidents by ensuring that proper protections are in place, such as intrusion detection and prevention systems, firewalls, and effective physical safeguards, and provides for the availability of computer resources by ensuring a business continuity/disaster recovery plan is in place to offset the effects caused by intentional and unintentional acts.  Ensure that local regulatory and contractual provisions on personal data protection are done and met throughout the region.  Accompany countries within the region, in the application of the ISSP.  Provide visibility KPI's on incidents and security indicators on the Eastern Africa perimeter.  Develops information security awareness training and education programs, but also participates in local, regional, and worldwide awareness and education events List not Exhaustive

QUALIFICATIONS A Diploma / Degree in IT would be a distinct advantage. Professional certification, such as a CISSP, CISM, CISA or other information security credentials would be an advantage. ISO27001, ISO27002 and ISO27005 is mandatory. ITIL Foundations Certified EXPERIENCE At least 10 - 15 years of varied information technology experience is required, applicable experience includes, but is not limited to, computer, server and networking infrastructure, operating systems, application software development, project management, regulatory compliance, risk management, and providing training. Two years of direct experience in managed information systems duties. Previous involvement in the management of IT projects would be a distinct advantage. KEY SKILLS & PERSONAL ATTRIBUTES Managerial / Leadership ability. Supervisory skills to balance workloads, priority, but also boost productivity and efficiency. Team player with a high degree of initiative, dependability and ability to work with little supervision. Inherently demonstrate a high level of integrity and trustworthiness given the level of confidential information available to the person at all times. Adaptable and flexible to changes and various situations and scenarios. Ability to conceptualise IT networks and systems and identify potential risks in both the hardware and software environment. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems. The ability to manage multiple concurrent projects and to reason analytically. The ability to work with and train people possessing differing levels of technical knowledge. Effective verbal and written communication skills; interpersonal and collaborative skills and proficiency in writing technical specifications to support a diverse group of stakeholders. Strong interpersonal skills and ability to build and maintain relationships. Develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds. Ability to handle various tasks at any given point in time. DELIVERABLES IT Security Management: KPIs / Dashboard. Frequency = MONTHLY Meetings with LISO Security Team = DAILY/WEEKLY Meetings with CISO and Regional IT/IS Manager. Frequency/MONTHLY Meetings with Regional MIS Managers. Frequency /MONTHLY Meetings with Regional Management. Frequency /MONTHLY Weekly meeting with HQ Security Team. Frequency /WEEKLY Security Action Plan update. Frequency /MONTHLY
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10295 - Customer Service Agent H/F

Wed, 26 Aug 2026 17:11:22 Z

Function : PORTS & TERMINALS/CONTAINER TERMINAL OPERATIONS
Type of contract : PERMANENT
Job details :
Le titulaire du poste est le point de contact opérationnel du client au sein du Customer Service KCT. L'Agent reçoit, enregistre, qualifie et suit les demandes jusqu'à leur clôture. Il collecte les informations utiles, affecte ou transmet le dossier au bon référent métier, informe régulièrement le client, relance les contributeurs et escalade tout blocage selon les règles définies. Il garantit la qualité, la confidentialité et la traçabilité des informations enregistrées en conformité avec les directives du Customer Service Team Leader. 1. Recevoir et enregistrer les demandes • Surveiller les canaux officiels et communiqués, créer un dossier unique et éviter les doublons. • Enregistrer le client, les références BL/booking/conteneur/facture, la description, les pièces, le canal et l'heure de réception. • Envoyer un accusé de réception avec l'identifiant du dossier et la prochaine étape. 2. Qualifier et prioriser • Identifier la nature, la catégorie, le processus, l'impact, l'urgence, la dépendance externe et les informations manquantes. • Appliquer les critères P1 à P4 ; soumettre tout doute ou toute priorité sensible au Team Leader. 3. Affecter et suivre le traitement • Transmettre le dossier au référent métier compétent avec un résumé clair, les preuves et l'échéance attendue. • Relancer avant l'échéance, enregistrer les réponses et signaler immédiatement tout blocage ou risque de dépassement. • Consulter OSCAR, IPAKI/IES, CAMCIS et SIP uniquement selon les habilitations accordées pour les réponses indépendantes dans la limite des scopes. 4. Informer le client • Fournir une première réponse utile, même lorsque la résolution n'est pas encore disponible. • Communiquer les mises à jour prévues, les informations confirmées et les actions en cours dans un langage simple. • Gérer les échanges difficiles avec calme, respect et solliciter le Team Leader pour toute négociation ou engagement sensible. 5. Clôturer ou réouvrir le dossier • Vérifier la preuve de résolution, confirmer la réponse au client et enregistrer le motif de clôture. • Réouvrir le dossier lorsqu'un nouvel élément pertinent est reçu ou lorsque la solution est avérée non effective. 6. Contribuer au reporting et à l'amélioration • Maintenir des données fiables, signaler les causes récurrentes et proposer des améliorations simples. • Participer aux revues de dossiers, formations, tests d'outils et mises à jour de la FAQ/base de connaissances.

• Avoir un Diplôme d'enseignement supérieur BAC+2 en relation client, commerce, transport & logistique, gestion ou formation équivalente. • 1 à 3 ans d'expérience en relation client, back-office, logistique, facturation ou opérations dans un terminal à conteneurs ou activité de production équivalente. • Une connaissance de l'environnement portuaire ou des processus KCT constitue un avantage. • Avoir une bonne connaissance des règles QHSE • Comprendre la politique de KCT et ses valeurs • Bonne maitrise des règles de sécurité • Connaissance générale des opérations d'un terminal à conteneurs et des interfaces avec les acteurs portuaires. • Principes du parcours client unique : réception, enregistrement, qualification, affectation, analyse, mise à jour, résolution, confirmation et clôture. • Bonne connaissance des processus clients : import, export, facturation, BAD/BEE, Gate Pass, retours vides, visites douanières, scanner et accès terminal. • Maîtrise des rôles respectifs du Customer Service, des métiers KCT et des partenaires externes ; règles de confidentialité et de conservation des preuves de réponse. • Notions de SLA, OLA, priorités, escalade et communication. • Aptitudes avérées en communication orale et écrite, écoute active et reformulation. • Bonne aptitude à négocier une modalité de suivi ou à rechercher une solution, dans la limite de son mandat. • Bonne capacité d'analyse, d'identification des problèmes et de collecte d'informations fiables. • Bonnes capacités de reporting, de synthèse et de tenue rigoureuse d'un registre. • Organisation, gestion des priorités, respect des délais et attention aux détails. • Patience, maîtrise de soi, empathie, confidentialité et sens du service. • Capacité à travailler en équipe , sous pression et à solliciter rapidement de l'aide en cas de doute. • Français courant à l'oral et à l'écrit. • Anglais professionnel permettant de comprendre et de rédiger des échanges avec les clients. • Bases solides dans l'utilisation d'un ordinateur et outils numériques (WhatsApp, Web, etc.) • Bonne maîtrise de Microsoft Outlook, Word et PowerPoint ; maîtrise pratique d'Excel pour la saisie, les filtres, les tableaux, les formules simples et les tableaux croisés dynamiques. • Connaissance ou capacité d'apprentissage rapide des outils en vigueur à KCT : OSCAR, IPAKI/IES, CAMCIS et SIP, dans la limite des habilitations accordées. • Utilisation rigoureuse du registre de demandes, des formulaires, de la base de connaissances et du futur outil de ticketing. Une connaissance avérée des outils de type HelpDesk serait un avantage. • Une connaissance des outils IA serait un plus.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Professional

2026-10294 - Customer Service Team Leader H/F

Wed, 26 Aug 2026 17:12:46 Z

Function : PORTS & TERMINALS/CONTAINER TERMINAL OPERATIONS
Type of contract : PERMANENT
Job details :
Le titulaire du poste aura pour mission principale d'organiser et piloter le point d'entrée unique du Customer Service KCT. Le Team Leader garantit que chaque demande est enregistrée, qualifiée, affectée et suivie jusqu'à sa clôture. Il coordonne les métiers responsables de la réponse technique, informe le client, arbitre les priorités de traitement et escalade les blocages. Il assure également la qualité des données, le reporting, l'analyse des causes récurrentes et la montée en compétence de l'équipe Customer Service. • Répartir la charge, organiser la continuité de service et désigner les back-ups selon le dispositif validé. • S'assurer que les canaux officiels, le registre et les modèles de réponse sont disponibles et correctement utilisés. • Tenir la revue quotidienne des activités du service en qualifiant les éléments relevant des urgences • Contrôler la catégorie, la priorité, l'impact, les informations obligatoires et les pièces jointes de chaque dossier. • Affecter ou faire affecter chaque dossier au référent métier responsable de la réponse technique. • Escalader les P1/P2 et les dossiers bloqués selon la matrice approuvée ; solliciter l'arbitrage DEX/Direction Générale si nécessaire. • Valider les communications sensibles, les contestations, les incidents majeurs et les réponses engageant plusieurs départements. • Négocier des modalités réalistes de suivi sans engager KCT sur des délais dépendant des partenaires externes (Douane, PAK, TSA, etc.), d'une ligne maritime ou d'un autre tiers. • S'assurer d'une communication claire et permanente avec le client jusqu'à la résolution ou la clôture. • Produire les tableaux de bord quotidiens, hebdomadaires et mensuels ; analyser volumes, délais, backlog, escalades, réouvertures et taux de satisfaction (et coordonner les actions pour correction). • Contrôler les dossiers clôturés et corriger les écarts de qualité, de traçabilité ou de communication. • Animer l'analyse des causes et le suivi des actions correctives avec les responsables métiers et le Coordonnateur qualité de KCT. • Former et coacher les agents sur les processus KCT, les outils, la rédaction professionnelle, les situations difficiles/complexes, les SLA et l'escalade. • Maintenir la base de connaissances, les FAQ, les scripts de réponse et les besoins d'évolution du registre ou du ticketing. • Collaborer avec IT et les métiers pour les habilitations OSCAR, IPAKI/IES, CAMCIS et SIP. • Préparer les revues de réclamations, proposer des améliorations de processus et suivre les décisions prises. • Participer aux enquêtes de satisfaction, à la restitution des résultats et à la transformation des retours clients en actions en collaboration avec la DDCI et la communication

• Avoir un Diplôme d'enseignement supérieur BAC+3 minimum en relation client, commerce, transport & logistique, exploitation portuaire ou formation équivalente. • 3 à 5 ans d'expérience en service client, exploitation, logistique ou environnement portuaire, dont une expérience de coordination souhaitée. • Une expérience de traitement des réclamations, de reporting et d'amélioration continue constitue un avantage. • Avoir une bonne connaissance des règles QHSE • Comprendre la politique de KCT et ses valeurs • Bonne maitrise des règles de sécurité • Connaissance générale des opérations d'un terminal à conteneurs et des interfaces avec les acteurs portuaires. • Principes du parcours client unique : réception, enregistrement, qualification, affectation, analyse, mise à jour, résolution, confirmation et clôture. • Bonne connaissance des processus clients : import, export, facturation, BAD/BEE, Gate Pass, retours vides, visites douanières, scanner et accès terminal. • Maîtrise des rôles respectifs du Customer Service, des métiers KCT et des partenaires externes ; règles de confidentialité et de conservation des preuves de réponse. • Notions de SLA, OLA, priorités, escalade et communication. • Leadership de proximité, organisation, priorisation et coordination transverse. • Aptitudes avérées en communication orale et écrite, écoute active et gestion de situations difficiles. • Bonne aptitude à négocier et à rechercher une solution réaliste avec les métiers et les clients. • Forte capacité d'analyse, d'identification des problèmes, de synthèse et de décision dans son périmètre. • Bonnes capacités de reporting, de présentation des faits et de suivi des plans d'action. • Rigueur, confidentialité, intégrité, sens du service et respect des valeurs KCT. • Capacité à travailler sous pression et à maintenir une communication factuelle. • Français courant à l'oral et à l'écrit. • Anglais professionnel permettant de comprendre et de rédiger des échanges avec les clients. • Bases solides dans l'utilisation d'un ordinateur et outils numériques (WhatsApp, Web, etc.) • Bonne maîtrise de Microsoft Outlook, Word et PowerPoint ; maîtrise pratique d'Excel (Niveau intermédiaire à avancé) pour la saisie, les filtres, les tableaux, les formules simples et les tableaux croisés dynamiques. • Connaissance ou capacité d'apprentissage rapide des outils en vigueur à KCT : OSCAR, IPAKI/IES, CAMCIS et SIP, dans la limite des habilitations accordées. • Utilisation rigoureuse du registre de demandes, des formulaires, de la base de connaissances et du futur outil de ticketing. Une connaissance avérée des outils de type HelpDesk serait un avantage. • Une connaissance des outils IA serait un plus.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Professional

2026-10287 - Power Platform Administrator M/F

Mon, 24 Aug 2026 14:22:10 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
Based at the AGL Expertise Center, you will join the Digital & Innovation Department as Power Platform Administrator. Your mission will be to supervise and support makers and business teams on a day-to-day basis, ensure the health and security of the platform, and work closely with the architecture and security teams, as well as with teams from the parent company, MSC as administration of the Power Platform ecosystem of the group. Your responsibilities will include: Onboarding & new environment setup • Onboard new makers & teams on PP best practices, standards and security requirements. • Review what new makers have already built (apps, flows, agents, portals) and check it against governance standards — ownership, naming, security, compliance and documentation. • Assess the potential capacity and consumption impact of new or evolving solutions (e.g. Copilot Studio and AI Builder credits) before they move into production. • Carry out a high-level assessment of new teams' needs. • Set up new dedicated environments when required, and configure them: Teams, Security Roles, security groups, DLP, etc. Center of Excellence (CoE) configuration & governance • Configure, deploy & maintain the CoE toolkit and its modules (Core, Governance & Nurture Components, telemetry, reporting dashboards) to support governance at scale. • Continuously evolve the CoE setup as usage grows across environments, teams and business units, and keep governance rules and automations up to date. • Use CoE inventory and telemetry data to identify inactive, non-compliant or at-risk apps, flows and agents, and drive the corresponding actions with makers. Supervision of existing environments • Proactively monitor team activity across all environments. • Track capacity consumption: AI Builder credits, Copilot Studio credits, Power Pages credits (login & anonymous). • Set up alerts when consumption thresholds are reached. • Make sure all initiatives are properly logged into Global Cockpit, so central team can track them. Interface with the parent company (MSC) • Attend meetings with MSC teams on Power Platform administration topics: respond to user requests and resolve identified issues. • Attend meetings with security teams: carry out security assessments on Power Pages portals, Power Automate flows, apps and agents. • Support makers in implementing remediation actions. Collaboration with the architecture team • Assess new needs and opportunities, and define the high-level design of solutions. • Validate the choice of Power Platform technology, and identify risks and points of attention. • Take part in discussions on hybrid architecture: integration with business systems hosted in MSC's Azure environment, and the setup of dedicated Azure resources (e.g. VNET injection). The List is not Exhaustive

• Bachelor's or Master's degree, or equivalent, in Computer Science, Information Systems, Software Engineering, Business Information Systems, or a related technical field. • Minimum of 5 years of experience in Power Platform administration, Dynamics 365 administration, Microsoft 365 administration, or a similar platform governance role. • Proven experience administering Microsoft Power Platform environments in a large or multi-entity organization, with exposure to Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, and AI Builder. • Hands-on experience deploying, configuring, or maintaining the Power Platform Center of Excellence, including governance, nurture, telemetry, inventory, and reporting capabilities. • Experience supporting makers and business teams, reviewing applications, flows, agents, or portals, and ensuring alignment with governance, security, compliance, and documentation standards. • Experience working with security, architecture, infrastructure, or central IT teams on platform administration, risk assessment, and remediation activities. • Experience in an international or multi-site environment is strongly valued, ideally within a large-scale organization with multiple business entities and stakeholders. • Equivalent profiles with strong experience administering and deploying Dynamics 365 solutions in large organizations are also encouraged to apply, as Dynamics 365 relies on the same Dataverse foundation as Power Platform. TECHNICAL SKILLS REQUIRED • Strong knowledge of Microsoft Power Platform administration principles, including environment management, platform supervision, access management, and governance at scale. • Advanced understanding of Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, and AI Builder, including their respective usage, constraints, and administration requirements. • Good mastery of Power Platform Center of Excellence capabilities, including inventory management, telemetry, governance dashboards, maker nurturing, and lifecycle monitoring. • Strong understanding of Power Platform security concepts, including Security Roles, security groups, environment strategy, Data Loss Prevention policies, ownership rules, and compliance controls. • Ability to monitor platform activity, identify inactive, non-compliant, or at-risk assets, and trigger appropriate corrective actions with makers and business owners. • Ability to monitor and manage capacity consumption across AI Builder credits, Copilot Studio credits, and Power Pages usage, including threshold definition and alerting mechanisms. • Good understanding of Dataverse administration, solution lifecycle management, application lifecycle management principles, and environment configuration. • Ability to assess fusion development initiatives involving Power Platform and pro-code extensions, such as Power Fx, C#, Azure Functions, custom connectors, plugins, and PCF components.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10101 - AI Product Owner M/F

Thu, 06 Aug 2026 10:38:23 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
MISSIONS JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Product Owner. Your mission will be to design and drive AI products by identifying high-value use cases, redesigning business processes with AI capabilities, and ensuring their successful delivery, adoption, and measurable impact at scale. As part of the AI Factory, your responsibilities will include: • Identify and qualify AI use cases with business teams, analyze processes, and translate needs into clear and actionable product requirements rooted in real operational challenges. • Analyze and redesign business processes to identify where AI (LLMs, agents, automation) can drive tangible efficiency and transformation. • Own and continuously prioritize the product backlog, balancing business value, feasibility, data availability, and delivery constraints to maximize impact. • Drive end-to-end delivery of AI use cases, coordinating cross-functional teams (AI Engineers, Data Scientists, Architects, MLOps) and ensuring alignment with timelines, scope, and expected outcomes. • Lead validation phases with business stakeholders (UAT), collect feedback, challenge solutions, and ensure delivered products effectively solve real business problems. • Prepare and coordinate releases, contribute to rollout strategies, and support adoption through communication, training, and interaction with end users. • Monitor product performance and make data-driven decisions, balancing key AI trade-offs such as quality, performance, cost, and reliability. • Ensure alignment with AI Factory governance, lifecycle, and standards, while acting as the voice of the business throughout the product lifecycle. EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Business, Engineering, Information Systems, Data, or a related field. • Minimum of 3 years of experience in product ownership, project management, business analysis, or digital transformation, with a track record of delivering end-to-end initiatives. • Proven experience working at the interface between business stakeholders and technical teams, with the ability to translate operational needs into structured requirements and delivered solutions. • Experience identifying improvement opportunities in operational processes and driving automation or digitalization initiatives is strongly valued. • Exposure to AI, data, or analytics products is a strong advantage, with an understanding of how AI can be applied to real business use cases. • Experience in managing complex or cross-functional projects in a multi-site or international environment is highly desirable. • Strong ability to engage with senior stakeholders and operate in a fast-paced, evolving environment, balancing strategic thinking and delivery execution

PROFILE TECHNICAL SKILLS REQUIRED • Good understanding of AI and Generative AI concepts (LLMs, RAG, agents, automation), with the ability to identify relevant use cases and challenge technical solutions from a product perspective. • Familiarity with AI platforms and ecosystems (e.g., Microsoft Copilot, Azure AI Foundry) and their application to enterprise use cases is a strong advantage. • Strong proficiency in product management and agile practices, including backlog management, user story writing, acceptance criteria definition, and participation in agile ceremonies (Scrum, Kanban or hybrid approaches). • Ability to translate business needs into structured functional and product requirements, and to interact effectively with technical teams (AI Engineers, Data Scientists, Architects) on solution design and delivery. • Proficiency with product and collaboration tools and ability to manage backlog, documentation, and delivery tracking. • Ability to define and monitor product performance through KPIs and dashboards (e.g., adoption, efficiency, ROI), ideally using reporting tools such as Power BI or equivalent. • Familiarity with enterprise digital tools and environments (Microsoft 365 ecosystem, SharePoint, workflows, etc.) and understanding of how AI integrates within business applications. • Understanding of automation and digital transformation tools (e.g., workflow automation, low-code platforms) and their role in enhancing operational efficiency. BEHAVORIAL SKILLS REQUIRED • Strong product ownership mindset, with a clear focus on delivering tangible business value and taking accountability for the impact and adoption of AI solutions. • Structured and analytical thinking, with the ability to prioritize competing demands, make trade-offs, and drive decisions in a fast-paced and evolving environment. • Excellent stakeholder management skills, with the ability to engage, align, and challenge both business and technical teams at different levels of the organization. • Strong communication skills, with the ability to translate complex AI topics into clear, business-oriented messages and actionable insights. • Business-oriented and pragmatic mindset, capable of identifying real operational issues and focusing on solutions that deliver measurable impact rather than theoretical value. • Proactive and solution-driven attitude, with the ability to take initiative, challenge existing approaches, and drive change in transformation contexts. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Comfortable working full time at the office (no remote) • Professional English is required; French is an advantage
Education level : Master or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-10205 - Product Owner-IT Intergration Platform (Logistics Tech)

Wed, 16 Sep 2026 07:28:27 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Product Owner - BUILD to join the team Connect Logistics. Put into production in March 2025, Connect Logistics is an orchestrator bus that collects, cleans, and consolidates data from our operational systems (TMS), before delivering it on a web portal dedicated to our clients. In a transformation context, the project enters a new phase: • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the Connect Logistics Solution Manager, you will be responsible for managing the delivery of new integrations and strategic product enhancements for the Azure Integration Platform. You will oversee the full lifecycle of product evolutions, from business requirements gathering and solution design through development, testing and deployment, ensuring successful transition to the RUN organization. Working closely with business stakeholders, technical teams and operational support, you will ensure that new capabilities are delivered on time, aligned with business priorities and fully integrated into the product roadmap. ________________________________________MAIN MISSIONS Roadmap Management • Gather, analyze and challenge new strategic business requirements and integration initiatives. • Facilitate scoping workshops and document functional requirements. • Define and maintain data exchange mapping for new integrations. • Ensure that all product evolutions are aligned with the platform standards and the overall program roadmap. Development Management • Build, maintain and prioritize the product backlog (Azure DevOps). • Prepare functional specifications, write User Stories and define acceptance criteria. • Facilitate Agile ceremonies and monitor development progress. • Act as the primary point of contact for technical teams and contribute to the validation of delivered functionalities. Enhancement Delivery Management • Manage the delivery of integration projects and product evolutions. • Produce project status reports, monitor risks, dependencies and action plans. • Prepare governance materials and support decision-making processes. • Contribute to the execution of the product roadmap defined jointly with the Solution Manager. • Coordinate testing activities and monitor defect resolution. • Ensure end-to-end oversight of product evolutions through to business deployment. Performance Monitoring & Transition to RUN • Monitor solution performance in collaboration with the RUN teams and identify continuous improvement opportunities. • Ensure the production of functional documentation and oversee The list is no exhaustive

Qualifications & Experience • Master's degree (Engineering School, Computer Science, Information Systems or equivalent). • Proven experience as a Product Owner, Business Analyst or Application Manager (Build/Run), preferably in integration platforms, middleware or enterprise application environments. • Functional knowledge of Logistics and/or International Transportation, preferably within a Freight Forwarding environment is a plus. • Experience working in Agile environments and coordinating multidisciplinary teams in an international context. Technical Skills • Strong experience in functional analysis and specification, including User Stories, acceptance criteria, test scenarios and change management. • Good understanding of integration architectures, including Enterprise Service Bus, APIs, EDI, messaging systems and orchestration platforms. • Knowledge of Microsoft Azure integration services, particularly Azure Service Bus, API Management and Azure DevOps. • Understanding of data exchange formats and integration concepts (JSON, XML, data mapping, message transformation, etc.). • Ability to read and interpret technical logs to facilitate issue analysis and discussions with technical teams. • Experience with documentation and collaboration tools such as Confluence, SharePoint and Microsoft Project. • Strong ability to bridge business and technical teams by translating business requirements into clear functional specifications and explaining technical concepts to non-technical stakeholders. • Strong analytical skills with the ability to understand complex business processes and translate them into scalable integration solutions. • Good understanding of software delivery lifecycle, testing activities and production deployment processes. • Practical experience with Agile methodologies (Scrum, Kanban). Soft Skills • Excellent communication, presentation and stakeholder management skills. • Strong analytical and problem-solving capabilities. • Ability to understand complex business processes and identify opportunities for process optimization. • Strong organizational skills with the ability to manage multiple priorities simultaneously. • Autonomous, proactive and results-oriented. • Ability to work collaboratively with business, development, infrastructure and RUN teams. • Curiosity and willingness to continuously develop expertise on business processes and integration flows. • Team player with the ability to work effectively in a multicultural and international environment. Position Requirements • Location: Kigali, Rwanda. • Travel: Regular international travel • Languages: o Fluent French (written and spoken). o Fluent English (written and spoken).
Education level : Bachelor or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-10203 - Test Lead-Software QA (Logistics Tech Platform)

Wed, 16 Sep 2026 07:45:57 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
CONTEXT Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Test Lead to join the team Connect Logistics. Put into production in March 2025, Connect Logistics is an orchestrator bus that collects, cleans, and consolidates data from our operational systems (TMS), before delivering it on a web portal dedicated to our clients. In a transformation context, the project enters a new phase: • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the Connect Logistics Solution Manager, you will actively participate in the validation of the functional and technical processing chain, from individual components through their interactions to end-to-end business processes. Working closely with Product Owners, development teams, business stakeholders, partners and RUN teams, you will coordinate testing activities throughout the delivery lifecycle. You will contribute to the successful delivery of new integrations and product evolutions by ensuring that testing activities are properly planned, executed, automated where appropriate, and completed in line with project milestones and quality standards. MAIN MISSIONS Tests Management • Analyze User Stories and functional specifications and translate them into test requirements. • Define and maintain the test base (Azure Test Plans): requirements, test cases, test datasets and test campaigns. • Prepare and manage all prerequisites required for test execution. • Coordinate functional, integration, regression and end-to-end testing activities across all stakeholders. • Coordinate User Acceptance Testing (UAT) with business teams. • Contribute to Go / No-Go decisions before production deployments. • Ensure testing activities are completed in accordance with project milestones and release planning. Test Execution & Automation • Execute functional, integration, regression and confirmation testing. • Validate the complete processing chain, from operational data reception through to customer delivery. • Execute documented automated testing procedures. • Develop, maintain and improve automated test scenarios using tools such as Postman. • Contribute to the continuous improvement of test automation and regression coverage. • Ensure the sustainability and maintainability of the testing assets implemented. Defect Management & Reporting • Record, qualify and track defects using Azure DevOps. • Ensure full traceability between requirements, test cases and identified defects. • Coordinate with development teams to monitor defect resolution. • Validate fixes through confirmation and regression testing. • Communicate testing progress, testing forecasts and overall This list is not exclusive

Qualifications & Experience • Master's degree in computer science, Engineering, Information Systems or equivalent. • Proven experience in software testing or application validation within Agile environments. • Experience using test management tools and coordinating testing campaigns. • Experience with enterprise integration platforms, middleware or distributed systems is highly desirable. • Functional knowledge of Logistics and/or International Transportation, preferably within a Freight Forwarding environment, is a plus. Technical Skills • Experience with Azure Test Plans or equivalent test management tools. • Strong SQL skills for database validation and data consistency checks. • Experience with Azure DevOps. • Good understanding of integration architectures and technologies, including Enterprise Service Bus, APIs, messaging systems and EDI. • Knowledge of Microsoft Azure integration services, particularly Azure Service Bus, is an advantage. • Ability to read technical logs and troubleshoot complex processing flows. • Experience automating tests using Postman; knowledge of Newman or similar automation frameworks is an asset. • Good understanding of JSON, XML and data mapping concepts. • Experience with documentation and collaboration tools such as Confluence and SharePoint. Soft Skills • Clear communication and strong reporting skills. • Excellent analytical and problem-solving capabilities. • Rigorous, autonomous and proactive. • Strong organizational skills and ability to coordinate multiple testing activities simultaneously. • Ability to anticipate risks and manage priorities. • Ability to work collaboratively with business, development, infrastructure and RUN teams. • Team player with the ability to work effectively in an international and multicultural environment. Position Requirements • Location: Kigali, Rwanda. • Travel: Regular international travel • Languages: o Fluent French (written and spoken). o Fluent English (written and spoken).
Education level : Bachelor or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-10138 - Local Data Steward M/F

Thu, 16 Jul 2026 16:21:09 Z

Function : CSR, ETHICS & COMPLIANCE/CSR, ETHICS & COMPLIANCE MANAGEMENT
Type of contract : PERMANENT
Job details :
As a Local Data Steward, you help ensure that local master data is accurate, reliable, and compliant with the MDM governance framework. You play a key role in supporting users, improving data quality, and contributing to efficient data processes across the organization. Main tool: UNIFY Scope: Local Data Stewarding and Data Maintenance, with a contribution to the Africa MDM strategy, particularly on compliance-related data topics. Key responsibilities ________________________________________ A. Supporting users and managing data requests A.1. Receive and handle user requests Act as a first point of contact for end users by receiving, reviewing, and processing requests related to the creation or update of AGL parties. A.2. Keep data up to date in UNIFY Ensure that information is accurately recorded and maintained in UNIFY, including: • Creation or update of AGL parties; • Creation or update of AGL accounting codes. A.3. Promote high-quality data Review third-party data requests to help ensure that data is reliable, complete, and ready to be used by the business. Key checks include: • Uniqueness; • Completeness; • Accuracy. A.4. Support compliance screening Make sure that the relevant parties are correctly broadcast to the compliance screening tool, so that required controls can be performed on time. B. Maintaining reliable local data B.1. Maintain data daily Ensure day-to-day maintenance of related parties in line with data governance rules and defined standards. B.2. Monitor data quality indicators Follow the relevant KPIs and contribute to improvement actions to strengthen the quality and reliability of master data. B.3. Keep data clean and relevant Identify, review, and clean obsolete or non-compliant data to keep the database accurate and useful for business needs. B.4. Escalate when needed Raise ambiguous situations, data inconsistencies, or requests requiring clarification to the Central Data Steward for guidance or arbitration. B.5. Share useful information with users Keep users informed about UNIFY usage, updates, and changes to support smooth adoption and consistent ways of working. C. Scope of the role C.1. Local responsibility The role focuses primarily on the local scope and supports local teams in applying MDM rules and data quality practices. C.2. Regional contribution Depending on the organization and business needs, the role may also contribute to MDM activities across the Africa region and several Business Units. D. Working with key stakeholders D.1. Collaboration Work closely with the Compliance Team of the Kigali Expertise Center, the Global Data Owner, and the Central Data Steward MDM teams to ensure alignment, consistency, and compliance across data processes.

Education ________________________________________ • Bachelor's degree in information systems, Business Administration, Data Management, Computer Science, or a related field. • Professional certification in Master Data Management (MDM), Data Governance, SAP Master Data. Experience ________________________________________ • 2–4 years of professional experience in Master Data Management, Data Administration, or a related operational function. • Previous experience maintaining master data (Business Partners, Vendors, Customers, Accounting Codes, or similar reference data). • Experience working within data governance policies and standardized business processes. • Experience supporting end users through ticketing or request management systems. • Experience collaborating with cross-functional and international teams is an advantage. • Working proficiency in French is considered an advantage. Technical Skills ________________________________________ • Good understanding of Master Data Management (MDM) principles. • Ability to work with data management platforms i.e MDM tools. • Good knowledge of Microsoft Excel, including data validation, filtering, pivot tables, and reporting. • Familiarity with workflow tools and ticket management systems. • Basic understanding of data quality concepts: o Accuracy o Completeness o Consistency o Uniqueness o Timeliness • Understanding compliance and third-party data management processes would be an advantage.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Notion

2026-10100 - AI Engineer M/F

Thu, 09 Jul 2026 07:20:08 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center in Kigali, you will join the AI Factory within the Digital & Innovation Department as an AI Engineer. Your mission will be to design, develop, and industrialize production-grade AI solutions based on LLMs and agent architectures, contributing directly to the delivery of high-value AI use cases across AGL. As part of the AI Factory, your responsibilities will include: • Design and build end-to-end AI applications leveraging LLMs, including the integration of Azure AI Foundry services, APIs, and enterprise systems, with a strong focus on scalability, reliability, and performance in production environments. • Develop and optimize Retrieval-Augmented Generation (RAG) pipelines, including data ingestion, chunking strategies, embeddings management, and vector search • Design and implement autonomous and orchestrated AI agents capable of executing complex workflows, interacting with multiple tools and systems, and supporting business processes such as document analysis, compliance, or operational decision support. • Fine-tune models and continuously improve AI performance through advanced prompt engineering, context optimization, and model adaptation strategies, while making informed trade-offs between RAG, fine-tuning, and model selection. • Define and execute evaluation and benchmarking frameworks to assess AI solution quality (accuracy, hallucination rate), performance (latency), and cost, and ensure continuous improvement through monitoring and feedback loops. • Deploy, monitor, and maintain AI solutions in production using Azure services, implementing CI/CD pipelines, observability and performance tracking mechanisms ensuring system reliability and scalability. • Ensure compliance with AI governance, security, and regulatory requirements, including the implementation of guardrails, traceability, and responsible AI practices aligned with AGL standards and applicable regulations. • Collaborate closely with AI Architects and business stakeholders to deliver robust, reusable, and high-impact AI solutions, while contributing to the continuous improvement of AI Factory standards, tools, and best practices. EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science, or a related field. • Minimum of 2 years of experience in software engineering, AI engineering, or machine learning, with hands-on experience delivering production-grade applications. • Strong experience in building and deploying solutions based on Large Language Models (LLMs), including RAG architectures, prompt engineering, and API-based model integration. • Proven experience with cloud environments, preferably Microsoft Azure (Azure AI Foundry, Azure OpenAI, Azure ML, Azure AI Search), and the deployment of scalable AI solutions. • Familiarity with MLOps practices (CI/CD, monitoring, model lifecycle management)

PROFILE TECHNICAL SKILLS REQUIRED • Strong programming skills in Python, with the ability to design clean, maintainable, and scalable code for production environments (APIs, microservices, integrations). • Hands-on experience with LLM ecosystems, including prompt engineering techniques, context management, and integration of foundation models via APIs. • Practical expertise in RAG architectures, including document processing, chunking strategies, embeddings generation, and vector search implementation. • Experience with AI orchestration frameworks and the development of agent-based systems (tool usage, workflow orchestration). • Practical experience designing or implementing Model Context Protocol (MCP)-based integrations, or equivalent tool-calling architectures, to enable AI agents to interact securely with enterprise systems, APIs, databases, and business applications. • Proficiency with cloud platforms, preferably Microsoft Azure, including the ability to design and deploy AI solutions using services such as Azure AI Foundry, Azure OpenAI, and Azure AI Search. • Familiarity with MLOps and software engineering practices, including containerization (Docker), CI/CD pipelines, monitoring, logging, and system observability. • Ability to handle and process various data formats (structured and unstructured), and to design data flows adapted to AI use cases. • Strong understanding of performance optimization challenges (latency, scalability, cost control) in AI systems running in production environments. BEHAVORIAL SKILLS REQUIRED • Strong problem-solving mindset, with the ability to break down complex business problems and translate them into practical, scalable AI solutions. • Strong ownership and delivery focus, with a “builder” mentality and the ability to move from concept to production in a fast-paced environment. • High level of curiosity and eagerness to continuously explore new technologies, tools, and approaches in the rapidly evolving field of Generative AI, with the ability to quickly experiment and learn by doing. • Ability to navigate uncertainty and ambiguity, adapt quickly to new challenges, and remain effective in a constantly evolving technological landscape. • Excellent collaboration skills, with the ability to work effectively with cross-functional teams and align technical solutions with business needs. • Clear and structured communication, with the ability to explain complex AI concepts to non-technical stakeholders and support informed decision-making. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Comfortable working full time at the office (no remote) • Professional English is required; French is an advantage.
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2026-10099 - AI Architect M/F

Wed, 23 Sep 2026 10:21:31 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
MISSIONS Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Architect. Your mission will be to define, design, and govern the overall AI architecture of the AI Factory, ensuring that all AI solutions are scalable, secure, interoperable, and aligned with AGL's information system and industrial standards. As part of the AI Factory, your responsibilities will include: AI architecture design & governance • Define and own the AI Factory's target architecture, including reference architectures, design principles, and technical standards applicable across all AI use cases • Design end-to-end AI solution architectures, covering data ingestion, model training, inference, serving layers, and monitoring components • Ensure consistency, scalability, and reuse across the AI portfolio by standardizing architecture patterns and avoiding fragmented implementations • Act as technical leader and submit architecture document to the Architecture and Security Board Technology strategy & make-or-buy decisions • Lead technology evaluation and selection processes, including foundation models, platforms, and tooling, based on performance, cost, and security constraints • Define and maintain the AI Factory technology stack (LLMs, orchestration frameworks, vector databases, MLOps platforms, cloud services) • Drive build vs. buy decisions and define model selection strategies across proprietary and open-source ecosystems • Maintain a technology radar to anticipate and integrate relevant innovations into AGL's AI architecture GenAI, RAG & agentic architecture patterns • Design and standardize RAG architectures (indexing strategies, embeddings, vector stores, retrieval optimization) for knowledge-intensive use cases • Architect agent-based systems, including reasoning workflows, tool integration, memory management, and human-in-the-loop mechanisms • Define prompt strategies, guardrails, and output validation to ensure reliability and consistency of GenAI applications • Establish reusable patterns for multi-agent orchestration and complex AI workflows System integration & enterprise alignment • Design integration architectures connecting AI solutions to AGL's core systems (ERP, TMS, data platforms, operational tools) • Define API standards, event-driven architectures, and data contracts between AI services and enterprise applications • Ensure alignment with enterprise architecture, cloud strategy, and IT standards in collaboration with infrastructure and architecture teams AI security, compliance & model protection • Define and enforce AI-specific security standards, including model access control, data protection, and API security • Design protection mechanisms against AI-specific risks (prompt injection, adversarial inputs, data leakage) Technical leadership & AI Factory maturity The list is not exhaustive

PROFILE EDUCATION & EXPERIENCE REQUIRED • Master's degree or equivalent in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related technical field. • Minimum of 3 to 5 years of experience in software architecture, data engineering, or AI/ML engineering, including at least 3 years in an architecture or technical leadership role. • Proven track record in designing and deploying large-scale, production-grade AI or data-driven systems within complex enterprise environments, with strong exposure to system integration and distributed architectures. • Solid experience with modern AI paradigms, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agent-based architectures, with the ability to translate these into industrialized architecture patterns. • Strong background in cloud architecture, preferably Microsoft Azure, including the design and integration of AI workloads into enterprise or hybrid IT environments. • Experience working with enterprise information systems (ERP, data platforms, APIs, event-driven architectures) and designing integration patterns between AI services and existing business systems. • Exposure to governance, security, and regulatory constraints (data protection, auditability, AI compliance) applied to AI systems is strongly valued. • Experience in multinational or multi-site environments, ideally within large-scale organisations or industrial contexts, with the ability to operate across diverse stakeholders and geographies. TECHNICAL SKILLS REQUIRED • Deep expertise in designing large-scale AI/ML architectures, including end-to-end pipelines from data ingestion to model serving, with a strong focus on scalability, reliability, and maintainability. • Strong mastery of cloud architecture, preferably Microsoft Azure, including AI services (Azure AI Foundry, Azure OpenAI, Azure ML), API management, and deployment of AI workloads in enterprise environments. • Advanced knowledge of LLM ecosystems and GenAI architectures, including RAG pipelines, agentic workflows, multi-model orchestration, prompt strategies, and system-level optimization trade-offs. • Proven experience with AI orchestration frameworks and tooling and their integration into production systems. • Expertise in system integration patterns, including API design, event-driven architectures, microservices, and integration with enterprise systems (ERP, TMS, data platforms). • Solid understanding of MLOps and LLMOps concepts, including CI/CD pipelines, model lifecycle management, monitoring, observability, and retraining strategies • Strong knowledge of AI security principles, including model protection, prompt injection defense, access control, data privacy, and secure API design within enterprise environments. • Proficiency in software engineering fundamentals (Python, version control, testing, containerization) sufficient to guide teams and validate architectural decisions.
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2025-8963 - GRC RUN Activities M/F

Tue, 30 Jun 2026 09:32:39 Z

Function : OTHERS/OTHER
Type of contract : PERMANENT
Job details :
As part of our efforts to strengthen the Group's GRC RUN capabilities, the Cybersecurity team is looking to reinforce its operational capacity with two dedicated resources. The objective is to ensure robust support in GRC monitoring, compliance execution, and coordination with local information security officers. Main Responsibilities Operational Security Compliance Monitoring - Manage the Security Control Plan: follow-ups, evidence collection, tracking deadlines - Monitor implementation of security policies and standards (ISO 27001, NIST…) - Track non-conformities and action plans resulting from internal and external audits - Process and monitor security exception requests - Follow up on vendor cybersecurity assessments Support & Coordination with Local Security Officers - Act as the operational liaison between the central GRC team and LISOs (Local Information Security Officers) - Assist in the rollout of reporting tools, maturity assessments, and awareness campaigns - Track remediation plans following penetration tests or cybersecurity alerts - Contribute to updates of compliance dashboards and indicators Support to Cybersecurity Governance - Contribute to the preparation of cybersecurity governance committees - Participate in updates of ISO 27001 deliverables (policies, risk mapping, incident feedback, etc.) - Assist in preparing progress reports, KPIs, and summaries for executive committees

Required Profile - Master's degree or equivalent in cybersecurity, IT, auditing, risk management, or related field - 2–5 years of experience in cybersecurity GRC or audit/compliance roles (preferably in RUN/ops) - Solid understanding of ISO 27001, ISO 27005, and EBIOS RM frameworks - Proficient in tracking action plans, coordinating stakeholders, and managing compliance data - Excellent communication and interpersonal skills, with ability to work in multicultural environments - Strong organizational and analytical skills, autonomous and proactive - Fluent in French (mandatory) and professional English required Expected Deliverables - Monthly and quarterly compliance dashboards - Audit reports and action plan tracking logs - Updated ISO documentation (policies, procedures, risk mapping, Retex) - Summary of security incidents and alert handling - KPI and risk indicators tracking (dashboards, awareness, supplier compliance, etc.)
Education level : Bachelor or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Professional

2026-10035 - SAP S4/HANA - FI/CO Manager support and deployment M/F

Mon, 27 Jul 2026 13:50:46 Z

Function : FINANCE & AUDIT/FINANCE & AUDIT MANAGEMENT
Type of contract : PERMANENT
Job details :
MISSIONS The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance department wishes to start building an internal team by recruiting a SAP S4/HANA FI/CO support and deployment manager in the local service center based in Kigali, Rwanda. The manager is the head of the local support/deployment team and reports to the program director based at the group headquarters in France. He is in charge of managing the SAP-ESKER solutions deployment projects as well as ensuring efficient and sustainable support for systems in production. It guarantees quality of service, operational performance and alignment with business needs. Main Missions: Steering deployments • Lead the program deployment strategy (SAP – ESKER – NEOFI) defined by the program management • Coordinate, in collaboration with the central team, the roll-out projects by clusters (multi-country / multi-entity) • Supervise and staff the project phases: framing, fit-gap analysis, parameterization, tests, go-live production, hypercare • Manage project dependencies and monitor risks • Ensure compliance with costs, deadlines and quality Support Management (AMS) • Organize and supervise the support activity (Level 1 and escalation level 2) • Supervise interface monitoring and propose long-term corrective action plans • Establish and monitor SLA/OLAs and report these elements to program management and countries/entities • Oversee the management of incidents, requests and problems • Ensure continuity of service and application performance Governance and continuous improvement • Help drive IT governance around SAP • Identify and implement areas for optimization and continuous improvement • Document processes and solutions • Track and analyze performance KPIs Team Management • Contribute to recruiting and then mentoring an internal and/or external team (consultants, project managers, support) • Define and implement the induction and training plan for the teams • Lead the progressive transformation of Legacy support teams to SAP, Esker and Neofi activities • Implement the methods, tools, KPIs to transform the Ascens Services support team into a Streamline Competence Center for the group • Develop skills and support the rise in maturity • Animate team dynamics and ensure a good working climate

PROFILE Experience: • 8 to 10 years of experience supporting or deploying ERP Finance • Strong knowledge of financial processes and accounting principles • Confirmed experience in deployment (international roll-out appreciated) • Experience in team and provider management • Experience with SAP ECC and/or S/4HANA (FI/CO module) is an asset • An experience on P2P cycle digitalization solutions would be a plus Education: Bac +5 (engineering school, business or university) with specialization in IS Technical skills: • Good understanding of IS architectures • Knowledge of project methodologies • Experience in support management and ITSM (ITIL) • Proficiency in SAP environments (ECC, S/4HANA) would be a plus Soft skills: • Leadership and ability to federate • Excellent oral and written communication skills • Meaning of service and customer orientation • Ability to analyze and solve problems • Rigor, organization and management of priorities Languages: Fluent English.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10023 - QHSE & ESG Monitoring Specialist M/F

Mon, 22 Jun 2026 13:42:58 Z

Function : SECURITY, SAFETY & HSE/SECURITY, SAFETY & HSE MANAGEMENT
Type of contract : PERMANENT
Job details :
MISSIONS QHSE & ESG Monitoring and Performance Management • Develop, implement, and maintain integrated QHSE and ESG monitoring frameworks aligned with AGL standards, international management systems, applicable ESG reporting frameworks, regulatory requirements, and client obligations. • Define, standardize, and monitor QHSE and ESG performance indicators, dashboards, scorecards, and reporting structures across AGL business lines and entities. Data Management, Analytics and Reporting • Manage centralized QHSE and ESG data collection, validation, analysis, and reporting systems. • Consolidate and analyse operational, safety, environmental, social, governance, compliance, and sustainability performance data. • Produce periodic management, client, and executive reports that support informed decision-making. • Ensure data accuracy, integrity, traceability, governance, and audit readiness. Performance Monitoring and Compliance Assurance • Monitor leading and lagging indicators to identify trends, emerging risks, non-conformities, and improvement opportunities. • Conduct performance reviews and gap analyses against corporate standards, legal requirements, contractual obligations, and industry best practices. • Support compliance monitoring, internal and external audits, inspections, certifications, and assurance activities. • Monitor the effectiveness and closure of corrective and preventive actions. ESG and Sustainability Integration • Support the integration of ESG principles into operational activities and business processes. • Monitor sustainability performance, including environmental, social, governance, and responsible business indicators. • Contribute to sustainability reporting, disclosures, materiality assessments, and stakeholder reporting requirements. Digitalization and Continuous Improvement • Drive the digitalization and automation of QHSE and ESG monitoring, reporting, and performance management processes. • Develop and maintain tools such as dashboards, KPI scorecards, risk registers, and incident, audit, and action-tracking systems. • Promote continual improvement, transparency, and data-driven performance management across the organization. Technical Support and Stakeholder Engagement • Provide technical guidance and support to Country QHSE Managers, operational teams, and other stakeholders on QHSE and ESG monitoring requirements. • Liaise with internal and external stakeholders, including management, clients, regulators, and certification bodies, to support compliance, reporting, and performance improvement initiatives.

PROFILE 2.3. Qualifications & Experience 2.3.1. Education • Bachelor's degree in Occupational Health & Safety, Environmental Science, Engineering, or related field 2.3.2. Certifications • NEBOSH Diploma (or equivalent) • ISO Lead Auditor (ISO 9001, 14001, 45001) • ESG / Sustainability certification (advantage) 2.3.3. Experience • Minimum 3–5 years in QHSE roles within logistics, oil & gas, ports, or infrastructure • Proven experience in: o QHSE performance monitoring and reporting o ESG data management and sustainability reporting o Large-scale, multi-site operations 2.3.4. Languages English – Fluent (written and spoken) French – Professional working proficiency 2.3.5. Technical Competencies • Strong knowledge of: o ISO 9001, ISO 14001, ISO 45001 o ESG frameworks and sustainability metrics • Advanced proficiency in: o Excel (dashboards, data analytics) o Power BI or similar visualization tools • Experience with: o Incident investigation methodologies (e.g., 5 Whys, 5Ms, Fishbone) o Risk assessment and management systems 2.3.6. Behavioural Competencies • Strategic and analytical thinking • Strong communication and reporting skills • Attention to detail and data integrity • Leadership and stakeholder influence • Continuous improvement mindset 2.4. Key Performance Indicators (KPIs) • Accuracy and timeliness of QHSE & ESG reporting • Reduction in incident rates and environmental impacts • KPI compliance across business units • Audit findings closure rate • Improvement in leading indicators (e.g., observations, training, inspections) • Quality and completeness of ESG disclosures and supporting evidence • Level of data reliability, traceability, and audit readiness across reporting cycles • Progress in carbon, waste, energy, and other sustainability performance indicators where applicable 2.5. Working Conditions • Based in Kigali with regional oversight • Occasional travel to operational sites across Africa • Interaction with multicultural teams and international stakeholders 2.6. Strategic Impact • This role is critical in positioning AGL as a data-driven, ESG-compliant logistics leader, ensuring operational excellence, regulatory compliance, and sustainable growth.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Professional

2026-10013 - P2P Support Specialist M/F

Mon, 27 Jul 2026 13:49:49 Z

Function : FINANCE & AUDIT/FINANCE & AUDIT MANAGEMENT
Type of contract : PERMANENT
Job details :
MISSIONS The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools, and in addition the implementation of ESKER for digitalizing its P2P processes. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance department wishes to start building an internal team by recruiting a P2P Support & Deployment Specialist in the local service center based in Kigali, Rwanda. The P2P Support Specialist will report to the local project team leader and will work independently as part of a team. The P2P Support Specialist is responsible for providing functional support, maintenance, and continuous improvement of ESKER modules and some SAP S4/HANA modules (FI/CO). The role ensures system stability, supports business users, resolves incidents, and contributes to enhancements aligned with business and financial processes. Main Missions : Application Support & Maintenance • Provide Level 1 functional support for ESKER modules • Analyze and resolve incidents, service requests, and system issues in a timely manner • Escalate incidents to Level 2 • Monitor system performance and ensure optimal functionality • Manage user access, roles, and authorizations related to ESKER • Monitor interfaces in collaboration with local applicative support teams Business Support • Act as the main point of contact for finance users regarding ESKER issues • Support end users in processes such invoices dispatch, OCR (optical character recognition), workflows, etc. • Provide guidance on best practices and system usage Change Management & Enhancements • Gather and analyze business requirements • Translate business needs into functional specifications • Participate in testing phases (unit testing, UAT, regression testing) Project, Documentation & Training • Contribute to ESKER - SAP implementation, rollout, or upgrade projects • Maintain documentation (process flows, user guides, configuration documents) • Deliver training sessions to business users

PROFILE Experience : • 2–7 years of experience in IT Finance support or consulting • Strong knowledge of financial processes and accounting principles • Experience in digitization applications (OCR, workflow, etc.). • Experience in SAP ECC and/or S/4HANA would be a plus Education: Bachelor's or master's degree in finance, IT, Business Administration, or related field Technical skills: • Support and AMS processes • Knowledge of P2P / digitalization IT systems • Knowledge of SAP configuration (customizing) is a plus Soft skills: • Strong analytical and problem-solving skills • Excellent communication skills (ability to interact with finance and IT teams) • Customer-oriented mindset • Ability to work in a fast-paced and international environment • Team player with strong organizational skills Languages: English fluent, French would be a plus.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2025-9293 - SOLUTION EXPERT FOR SPECIFIC CLIENTS (EDI) M/F

Thu, 09 Jul 2026 09:58:15 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
COMPANY OVERVIEW: Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Building on this success, a second Innovation Center will soon open in Kigali, aiming to become a hub for open innovation in East Africa, stimulating creativity, accelerating projects and strengthening regional synergies. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS as its dedicated MIS/IT department, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join KSSC and be part of the team shaping the future of logistics in Africa! KEY SKILLS REQUIRED: Data-centric approach: ability to model, map and rationalize data exchanges to guarantee the coherence and efficiency of the information system and EDI. Ability to integrate complex operational issues. Excellent understanding of business processes as a whole, with the ability to decipher the associated technical impacts (information flows, systems, IS constraints). Drafting of functional specifications adapted to technical and business audiences. Coordination of cross-functional teams, planning, quality and deadline monitoring. Functional Testing & Validation Run, maintenance and continuous improvement monitoring Documentation and monitoring of repositories (flows, formats, procedures, guides, etc.). Mastery of collaborative tools and projects: Confluence, SharePoint, Teams, Jira, Trello... BEHAVORIAL SKILLS REQUIRED: - Communication skills and facilitator posture - Rigour, organization and prioritization.

Within AGL's IT department, attached to the Freight Forwarding & Transit department, you will work as an Expert Solution "Specific Customers", particularly on EDI flows. The company addresses certain so-called "specific" customers requiring precise technical and operational integration processes. In particular, it develops and maintains tailor-made EDI flows for these specific customers to automate the exchange of key information. These flows meet specific needs in terms of traceability, operational monitoring and management. The Expert Solution for Specific Clients (EDI) collects and formalizes customer needs, manages the implementation and monitoring of operational and technical processes and EDI flows, guaranteeing their performance and continuous improvement. He ensures the coordination between technical teams, business lines and customers, in a multi-stakeholder environment. 1. Functional framing - Collect and analyze customer and business needs. - Evaluate the specific operational and technical contexts as a whole. - Audit the technical scope and existing data exchanges. - Lead functional workshops to clarify requirements and constraints. - Define exchange scenarios (formats, frequencies, business rules). - Write and validate functional specifications. - Identify operational and technical impacts. - Maintain traceability and evolution of specific customers and EDI flows. 2. Implementation of specific processes and EDI flows - Support the definition and implementation of specific technical and operational processes. - Plan and coordinate projects (quotes, resources, planning, budget). - Organize development with technical teams and service providers. - Manage functional tests, identify and resolve anomalies. - Supervise the deployment and support users through training and support. 3. Run Tracking - Provide functional support on complex EDI incidents and requests, carry out business analysis of deviations. - Monitor compliance with SLAs, monitor and manage quality and user satisfaction. - Coordinate the deployment of minor changes, ensure their documentation and knowledge management. - Ensure clear communication on incidents and developments and their operational and technical impacts. - Monitor key indicators and ensure Run reporting 4. Customer-specific processes and comitology and EDI - Respect the established processes and templates for the management of specific customer needs and associated projects and participate in their - continuous improvement. - Assist and participate in the facilitation of monitoring committees and reporting on the Build and Run activities of specific customers. - Actively participate in updating repositories and documentation. 5. Partner logistics services interface - Ensure the integration and functional monitoring of the partner EDI interface. - Manage incidents
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Bilingual

2026-9978 - Enterprise Content Developer

Tue, 28 Jul 2026 13:53:47 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
MISSIONS Africa Global Logistics (AGL) is deploying a new Enterprise Content Management platform called MERGE, based on M-Files and integrated with OCR and Artificial Intelligence capabilities. MERGE will become the Group standard platform for document management, workflow automation, information governance and digitalization accross multiple business domains including Logistics, Freight Forwarding, Ports, Customs, Finance, Procurement, Human Resources and Legal. To support the deployment and continuous evolution of the platform across Africa, AGL is looking for talented M-Files Solution Developers to join its Digital Center of Excellence based in Kigali, Rwanda. Main responsabilities: Solution development and configuration • Configure and maintain M-Files vault structures. • Design and implement metadata models, classes, workflows and permissions. • Develop and maintain low-code business applications within the M-Files platform. • Configure document lifecycles and approval workflows. • Implement document templates and automatic document generation processes. • Support the configuration of AI, OCR and Intelligent Metadata Extraction capabilities Integrations & Technical Activities • Participate in the implementation of integrations between M-Files and corporate applications such as ERP, TMS, CRM, HR and Finance systems. • Support API-based integrations and data exchanges. • Participate in testing and validation activities for new developments. • Troubleshoot technical incidents and perform root cause analysis. • Assist in deployment and release management activities. Business Support and Continuous Improvement • Gather and analyse business requirements. • Translate operational needs into technical solutions. • Participate in workshops with business users and country representatives. • Produce technical documentation and configuration guides. • Contribute to continuous improvement initiatives and solution standardization across the Group. • Provide Level 2 and Level 3 support for deployed solutions.

PROFILE EDUCATION Bachelor's degree or master's degree in computer science, Information Systems, Software Engineering or related field. KEY REQUIREMENTS • Strong understanding of document management systems and enterprise applications. • Experience with low-code or no-code platforms. • Knowledge of workflow automation concepts. • Basic SQL and data modelling knowledge. • Understanding of REST APIs and system integrations. • Experience with Microsoft Office Suite. • Experience with M-Files. • Experience with SharePoint, Power Platform, Alfresco, OpenText, Documentum or similar ECM solutions. • Experience with OCR, AI or Intelligent Document Processing technologies. • Knowledge of Azure services and cloud environments. • Experience with Power BI reporting and analytics. BEHAVIORAL SKILLS • Strong analytical and problem-solving capabilities. • Attention to detail and commitment to quality. • Ability to work independently and within multicultural teams. • Excellent communication skills. • Customer-oriented mindset. • Ability to manage multiple priorities in a dynamic environment. • Strong willingness to learn and develop expertise in ECM technologies. LANGUAGE PROFICIENCY • English: Professional working proficiency (mandatory). • French: Appreciated. Please note: This position is intended for a start date in early January.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Professional

2026-9829 - HR Data Automation & Reporting Manager KSSC M/F

Tue, 02 Jun 2026 14:03:14 Z

Function : HUMAN RESOURCES/HUMAN RESOURCES MANAGEMENT
Type of contract : PERMANENT
Job details :
JOB DESCRIPTION The HR Data Automation & Reporting Manager's primary mission is to design, develop, and deploy automated HR processes in order to enhance reliability, simplify operations, and industrialize HR data management and Group reporting. Reduce manual processing, secure data, accelerate reporting cycles, support the digital transformation of the HR Function KEY RESPONSIBILITIES 1. HR Process Automation (PRIORITY MISSION) • Identify manual, recurring, or complex HR processes with high automation potential (data collection, consolidation, controls, reporting). • Design and deploy end-to-end automated solutions (from data source to final deliverable). • Automate data flows between HR systems and reporting tools. • Reduce operational risks related to manual handling (errors, delays, dependency on individuals). • Formalize and document automated processes to ensure sustainability and scalability. • Proactively suggest new data and HR automation use cases. 2. HR Data Structuring & Reliability • Define and maintain data quality rules embedded in automated processes. • Implement automated quality checks (completeness, consistency, historical tracking). • Ensure the reliability of data used in reporting and dashboards. • Collaborate with local HR teams to improve data quality at the source. 3. Automated Reporting & Data Visualization • Design highly automated HR reports with minimal manual intervention. • Develop dynamic dashboards using: o Power BI (data modeling, DAX, automated refresh) o Advanced Excel (Power Query, macros, automation) • Establish a standardized and self-service reporting approach. • Ensure consistency of Group HR KPIs. 4. HR Data Consolidation • Centralize and consolidate multi-country HR data through automated processes. • Structure data models suitable for reporting and analysis. • Ensure traceability between source data and final outputs. 5. Collaboration & Support • Work closely with: o local HR teams, o IT/Data teams, o Group HR teams. • Support users in adopting automated solutions and reporting tools. • Contribute to HR and data tool deployment or enhancement projects.

KEY REQUIREMENTS Technical Skills (strong automation focus) • Expertise in data process automation (advanced Excel, Power Query, macros) • Strong proficiency in Power BI (modeling, DAX, data flow automation) • Solid experience in data structuring and consolidation • Good understanding of HR processes and data • Strong interest in digitalization and continuous improvement • (SQL, Power Platform, ETL = plus) Behavioural Skills • Strong solution-oriented mindset and operational efficiency focus • Structured, analytical, and detail-oriented • Autonomous with the ability to manage complex topics • Comfortable in an international and cross-functional environment • Ability to simplify and explain technical concepts to HR teams Education & Experience • Master's degree (Bac +5) in Data, Information Systems, HR, Analytics, or equivalent • 3 to 5 years of experience in automation, HR data, reporting, or analytics • Experience in a Shared Services Centre or international Group environment is a plus Languages • Fluent English required • French and other languages: a plus
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent